Charlotte County Ford Inc.

My Experience - 0.0/5.0 -

Took 2 months to complete the work. Paint does not match. Looks like a 10 YR old tried to do the work

Likely to Recommend - 0.5/5.0 -

Never go to this shop again

Repair Quality - 0.5/5.0 -

Took 2 months to complete repairs Half way thru the project they closed the body shop and my car wss moved to sister dealer in avon park florida Got it back 2 days before we were set to move to south carolina and the paint did not match

Customer Service - 0.5/5.0 -

Very unprofesional

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

I had to come back to get headlights adjusted other than that I think every thing is fine

Customer Service - 5.0/5.0 -

People were very nice and answered all of my questions

Likely to Recommend - 2.5/5.0 -

Again no comment .YOU figure it out All I want is my truck to finish work on or I will go to court

Repair Quality - 2.5/5.0

Customer Service - 2.5/5.0 -

They kept my truck for three months one week just to do a paint job

My Experience - 0.0/5.0 -

I was very grateful that I was provided a loaner to drive, but it was many months and I still have work to be done. And now my check engine light is on which I believe it was from the service

Likely to Recommend - 2.5/5.0

Repair Quality - 3.0/5.0 -

They were very helpful and kept me in a loaner but the car was there for many months and in some instances just waiting for the service dept to just get to it.

Customer Service - 2.5/5.0 -

It took a very long time, when the body shop brought it over to the car repair shop, it sat there for many weeks or longer u til the repair shop would fit it in. Very frustrating. Had to bring it back to finish repairs after I brought it home. However, Robin worked hard to keep me with a loaner after my insurance rental expired and for that I am very grateful

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

poor job. not done

Repair Quality - 0.5/5.0 -

Never finished the work

Customer Service - 0.5/5.0 -

never fixed active grill shutter!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Job well done

Customer Service - 5.0/5.0 -

Job well done

Likely to Recommend - 0.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 2.5/5.0 -

Robin was unhelpful and unfriendly. Finally, Mike, the manager got involved, was supportive and got results.

Returned Clean

Likely to Recommend - 2.5/5.0 -

Not only was the customer Service not good, when I came to pick up my car, no one was interested in showing me my car and making sure I was happy with the work that was done. Robin just wanted to get my money and get me out the door.

Repair Quality - 5.0/5.0 -

They did a good job on the repair but their customer service was sub-par.

Customer Service - 2.5/5.0 -

The front desk person, Robin, was unprofessional, rolling her eyes and not greeting anyone when they came in the door. Conversation with her was abrupt. She also undermined the gentleman who provided the estimate to me by making disapproving faces behind his back as he spoke to me, informing me of what would take place. They did not keep me informed of the progress of my vehicle via text as they said they would and I had to call to get updates. The only call I received is when the car was done. Additionally, when I did call in for an update I was told the car was delayed due to their technician having a personal issue that prevented them from returning so they were having to assign the work to another technician.

Returned Clean

My Experience - 5.0/5.0 -

Always a pleasure to see your vehicle look like the day you purchased it. I take pride in the appearance of my car and thankfully so does Charlotte county ford! Thanks to all of the staff for a wonderful job!

Likely to Recommend - 5.0/5.0 -

Excellent work!

Repair Quality - 5.0/5.0 -

Everything looks new, great job to the staff at charlotte county ford!

Customer Service - 5.0/5.0 -

Polite and professional.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0 -

Did a great job

Repair Quality - 5.0/5.0 -

Great work. Great guy in the office

Customer Service - 5.0/5.0 -

Great job

Likely to Recommend - 0.5/5.0 -

I will not recommend anyone. In fact I will tell everyone how horrible this Ford dealership is.

Repair Quality - 0.5/5.0 -

Your body shop damage our vehicle and your manager Mike is a joke. I will be contacting BBB and small claims.

Customer Service - 0.5/5.0 -

Disgusting service

Likely to Recommend - 5.0/5.0 -

Very satisfied

Repair Quality - 5.0/5.0 -

Very hAppy with results

Customer Service - 5.0/5.0 -

Customer service worked hard to get me scheduled.

Likely to Recommend - 3.5/5.0 -

Great work, poor communication

Repair Quality - 5.0/5.0 -

The work on the car was perfect. Communications were poor, and the wait time was 3 times longer than first estimated.

Customer Service - 4.0/5.0 -

Employees were very nice, but for 5 days at one point, we were told we would be called, and didn't hear a word. No one answered the phone or returned messages.

My Experience - 0.0/5.0 -

we received four text messages that our car was on schedule to be picked up on the 16th. We called about 10 times the day before and left countless messages and no one returned our call. Our car was never finished until the following Monday and my husband had to wait three hours for them to finally complete the job, we would never recommend your business for repairs. We were extremely disappointed in the lack of communication.

Likely to Recommend - 0.5/5.0 -

Terrible communication

Repair Quality - 0.5/5.0 -

I received 4 text messages that my repair was on schedule for the agreed date of completion. The day before I called 4 times to verify this and left a voice message and never got an answer back. I told them I was leaving for Cape Cod and would have to make other arrangements if it was not done. I left for vacation and then my husband preceded to call 10 times and the same results, no response or return call. He finally called the insurance man and he got back and said the car would probably be ready at on Friday July 19th. My husband did like hearing probably so he said he would pick it up on the following Monday July 22. When he went on Monday the car was NOT ready and my husband had to sit and wait over 3 hours! This is a terrible way to conduct business! I would never go back and never recommend this company! We could not believe that with all the messages we left no one had the decency to call us!

Customer Service - 0.5/5.0 -

Terrible customer service!

Returned Clean

My Experience - 0.0/5.0 -

My car was in the shop for 3 months none of the repairs were fixed correctly after the 3 months when this was from an auto accident. I was not contacted about any of the repairs or how far along they were in the process. I had to personally call each and every time to see how far along my car was in return which I was not told very much information only that it wasn’t complete and they weren’t sure when it would be done. When i finally received notice that my vehicle was finished after calling them multiple times I go to pick it up and the car wouldn’t even start because the dealership killed my battery after having my vehicle for 3 months. I brought the car back and they wanted me to pay 175 dollar for a new battery after having to have it jumped just to bring it back to the dealership. The trunk they repaired on my car is off centered, it doesn’t close properly, my taillight is not inserted properly it sticks out, there’s paint chipped off in places that were not there before. Originally i was promised to have my full car repainted for customer satisfaction after the damage was repaired come to find out none of it was ever done like they said it would be. My car looks terrible and i am completely unsatisfied with the work completed.

My Experience - 5.0/5.0 -

Awesome help from Terry and Robin

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Robin and Terry were Awesome

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Already have.

Repair Quality - 5.0/5.0 -

They kept me informed and finished on time.everything looks great. We’re very happy.

Customer Service - 5.0/5.0 -

Service was great

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

Got a call that my truck was ready to be picked up Came to pickup and saw that the truck was dirty was not detailed took the truck home was asked to bring it back 9am the next day to be cleaned work was done but needed more cleaning did myself

Customer Service - 4.5/5.0