Charlotte County Ford Inc.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 1.5/5.0

Repair Quality - 5.0/5.0 -

Poor communication. Only got an update if I called. Was told it would be 30 days before they could start repairs, was over 3 months. No complaints on the quality of work.

Customer Service - 2.0/5.0 -

Poor communication no follow up phone calls when they were promised.

Likely to Recommend - 3.0/5.0 -

I would tell them of the wait

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They were very helpful and finished my car in appropriate amount of time

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.0/5.0 -

I understand they are backed up due to the last hurricane, but the lack of communication and time it took to fix my car doesn't encourage me to recommend this dealership to family or friends.

Repair Quality - 3.5/5.0 -

I haven't had my car that long, but the repair work seems to be satisfactory. From the outside it looks great, but I have no idea how well the work is underneath the exterior.

Customer Service - 5.0/5.0 -

The customer service I recieved when I came to pick up my car was excellent.

My Experience - 0.0/5.0 -

I feel it took too long just got my car back and haven’t even used it yet so can’t give an honest opinion. The clerk was most friendly and pleasant

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0 -

So far all seems good

Customer Service - 4.5/5.0

Likely to Recommend - 0.5/5.0 -

Give me a call please 941 993 0519

Repair Quality - 0.5/5.0 -

Give me a call please 941 993 0519

Customer Service - 0.5/5.0 -

Give me a call please 941 993 0519

Likely to Recommend - 0.5/5.0 -

I would not trust the shop to repair my lawnmower. Yet alone a vehicle that I would put my family members in

Repair Quality - 0.5/5.0 -

The quality of the repairs were absolutely horrible! I ran collision centers for 25 years and would never deliver a product like this!! As the claimant, I should have never been treated like I was by the collision center as well as AAA insurance representatives. This collision has costed me well over $1200 for CDW thru enterprise rental. Just the time it took for the repairs was absolutely horrible.

Customer Service - 0.5/5.0 -

This shop was recently placed on your DRP list and apparently no one has done any research on this place. Absolutely disgusting the way I was treated by Terry Byers!

Returned Clean

My Experience - 5.0/5.0 -

Great body work.

My Experience - 0.0/5.0 -

The follow up was horrible I tried to coordinate my vehicle repair to save everyone money. I was told the parts can't be ordered till I drop the car off 2000 dollars later after for rental fees and my reaching out to GM to help move the process along GM contacted me bye phone and email every week. Your automated service indicated my vehicle would be ready within 7 to days of drop off. I called to confirm and was told the system does not work. In addition finally paying for my repairs I asked were is my car " it's out there in the line no follow up of your work your service SUCKS and believe me I gave your company every chance to Excell well its my turn to unload I would appreciate a call from the owneri will never recommend your company and as for a review-10 stars your awful thanks for nothing also give your employees a lunch I thought it was a little inappropriate your tech was having salad as I wanted to pick up my car I really do not want to interfere with somebody's lunch God forbid I have alife to pooooor service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

other than waiting 6 months which I understand with Ian the car looks perfect, whoever washed and detailed the car did a great job...it was not cleaned since the accident last Oct. and had lovebugs all over the front grill and windshield....the repair and cleaning are both perfect and looks as good as the day I purchased it 13 years ago...everyone did a great job...very pleased with results.

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

So far so good

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Robin is very friendly but professional and extremely helpful.

Repair Quality - 5.0/5.0 -

Very pleased with the work and everything matched perfectly.

Customer Service - 5.0/5.0 -

I was kept up to date with the progress.

My Experience - 5.0/5.0 -

Excellent work and service. I would highly recommend Charlotte County Ford to anyone in need of automotive Body repairs.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean