Charlotte County Ford Inc.

My Experience - 0.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Quality workmanship

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Looks good

My Experience - 0.0/5.0 -

The fact that it took 5 1/2 weeks was only one issue. But the communication was terrible. I would call for days with no response.

Likely to Recommend - 0.5/5.0 -

No way!

Repair Quality - 1.5/5.0 -

Terrible communication. Scheduled an appointment then was told i didn't have one. I called for the first 2 weeks they had the vehicle and received no return call. If i did get hold of someone they would say they would get back to me and didn't. I had to stay on top of them the whole time. Will never go to this location again

Customer Service - 1.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great office crew. Great body work.

Customer Service - 5.0/5.0 -

Great office communication. Great body work,

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

You’re folks did a spectacular job on my Ford Edge

Customer Service - 5.0/5.0 -

The paint job was spectacular. Far better than what came from the Factory. Body work was outstanding John .

Returned Clean

Likely to Recommend - 3.0/5.0 -

Maybe

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Good

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 0.5/5.0

Likely to Recommend - 5.0/5.0 -

Charlotte County Ford I would recommend to anybody I bought my Expedition there I have a 2020 Ford F-150 I love my experience with Charlotte County Ford

Repair Quality - 5.0/5.0 -

I was very happy with the service of the body shop Terry was the gentleman that helped me it was fantastic in every way I really appreciate all the hard work in the great job that the body shop Department did

Customer Service - 5.0/5.0 -

Terry was the gentleman that helped me and a few times I did call the front staff was very courteous and helpful

Returned Clean

Likely to Recommend - 0.5/5.0 -

They are missing the mark on many areas.

Repair Quality - 0.5/5.0 -

Changing my earlier 2 to a 1. The hood repair has "sunk" and now looks terrible. It appears that the filler they used shrunk. I am concerned about filler in a hood. Going back to body shop again tomorrow AM to show them.

Customer Service - 0.5/5.0 -

1 - if I could enter zero I would. They have totally messed around with this repair. You should not use them in the future.

My Experience - 0.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I can't remember his name, but he deserves a raise.

Likely to Recommend - 0.5/5.0

Repair Quality - 4.5/5.0 -

It was 40 days before I could get my car back. Ten of those days i was without a car because my insurance only paid for 30 days. While the body work was good, the gaslighting by the manager was appalling. He didn't even look at the car for 10 days. He repeatedly told me how busy he was, to the point of being totally rude. I feel that he should not have taken the car in until he could finish it in timely fashion. He kept telling me different dates, none of which he was able to accomplish until the very end. He got angry with me for stopping in to the office whenever the promised date had come and gone but they seldom answered the phone, nor did they return phone messages. I 'm very unhappy with the stress and uncertainty they caused me.

Customer Service - 0.5/5.0 -

See comments above

Likely to Recommend - 1.0/5.0

Repair Quality - 1.0/5.0 -

You’ve had the truck 5 months and supposedly the aftermarket bug shield and window in channel rain guards are on back order funny the items can be gotten from weather tec we’re I got them from and they are in stock and you haven’t found hard tonneau cover either really frustrating

Customer Service - 1.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Job well Done I am pleased with the work

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0