Cherokee County Toyota Collision Center

Likely to Recommend - 5.0/5.0 -

I’m never disappointed when I bring my car to Cherokee County Toyota thank you very much.

Repair Quality - 5.0/5.0 -

Very professional and they’re a beautiful child!

Customer Service - 5.0/5.0 -

I always come back to Cherokee Toyota. They’re the best always helpful and can be trust.!

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

The sensors are falling out on the rear bumper and a right plastic panel is popped out. I am going to have come back to get these fixed.

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

I had some issues initially after picking up my vehicle with the rear parking sensors popping out which cause my car to randomly slam on the brakes and the rear side panel clip not properly attached but I was able to bring it back in and got it resolved.

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

My Experience - 5.0/5.0 -

David took on the daunting task of correcting repairs from another shop. Our Highlander looks brand new again. Thank you David and the rest of your team. Kim & Pat

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great Job and service!!!

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great company

Likely to Recommend - 5.0/5.0 -

Great place

Repair Quality - 5.0/5.0 -

They do fantastic work and are very nice

Customer Service - 5.0/5.0 -

Great customer service

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

All good. Took longer than expected and the automated reminders didn’t help saying the vehicle would be ready when it wasn’t. But all in all repairs went well

Likely to Recommend - 0.5/5.0 -

I have 2 additional vehicles that need the same repairs but I do not trust this shop to with them, nor would I ever recommend based upon my experience.

Repair Quality - 2.5/5.0 -

Vehicle appears to have 3 additional chips.

Customer Service - 0.5/5.0 -

Rene was kind but the lack of communication from Mark P. was very disappointing. I dropped my vehicle off on July 20th. On July 24th, I was advised my vehicle was ready. I traveled to pick it up on July 25th just to find all repairs hadn’t been completed and it was filthy. Rene contacted Mark P. Mark claimed he hadn’t been advised of additional repairs though Rene said he told him. On July 30th, I had to call to check the status of repairs and was told the part wasn’t in yet. On August 6, I received one update from Mark stating the part came in, my vehicle should be ready the following day and I would receive a call. I never received the call so I called back on August 14. I was told Mark said he had called and left messages. This was false. I had someone take me to pick up my vehicle to find it was again filthy inside and out. I met with Mark and expressed my frustrations in his lies and lack of communication as well as the condition of my vehicle. A cleaning detail was offered if I could wait another 20-30 minutes. I was unable to and advised such. Another individual came over and attempted to clean the vehicle by spraying and wiping the inside of the door trim. I informed him I couldn’t stay. I was also disappointed that my vehicle accumulated almost 2 miles on the first day I had dropped it off. There was no need for my vehicle to leave the lot for repairs on hail damage.

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great work and on time

Customer Service - 5.0/5.0 -

Very clear communication

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 3.5/5.0 -

The tailgate won’t open all the way when you push the button

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Satisfied with my experience at Cherokee County Toyota

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Satisfied with the work done on my car. Customer service at the front desk when dropping off and picking up my car could be just a tad more welcoming.

Customer Service - 3.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

The repairs on my car took a while but it got done. It was perfect! I was kept informed in a timely manner. I don't let any other repair shop touch my cars, only Toyota if needed. Trust worthy, reliable and consistent repairs is what Toyota does... NOTHING LESS THAN THE BEST! THANK YOU MARK AND THE COLLISION CREW..... YOUR THE JAM!!!!

Likely to Recommend - 5.0/5.0 -

Ryan and staff did their best but apparently there was a staff member out so calls didn't get made.

Repair Quality - 4.5/5.0 -

Didn't stay in touch during repairs and couldn't calculate the rental car needs

Customer Service - 4.5/5.0 -

See Question #1, otherwise it was very good.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0