Chesapeake Collision Glen Burnie
In operation 28 years, 7 years at this location.
Proudly veteran-owned and operated for over 20 years. Safety and quality: the considerations that matter most when purchasing a vehicle are also the considerations that matter most when choosing where to take that vehicle after an accident. Chesapeake Collision is committed to infusing safety and quality into each repair, be it a straightforward glass replacement or a complex frame job. Guaranteed workmanship completed by experienced technicians using the latest auto service repair equipment and techniques is what we provide for our customers. Restore your vehicle with auto body repair services from our three Maryland-based locations in Huntingtown, Glen Burnie, and Randallstown.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Front passenger floor was soaked and mold is under the mat. Someone must have left my window down in the rain. Now I have to have carpet cleaned
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
Expected a phone call to schedule pickup after my car was completed and never received one.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
i have noticed on the passenger side of the gear shifter that there is asmall open square hole it looks like a cover of some type has been knocked off or removed and not replaced
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I'm not satisfied at all. No more comment
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everything a d everybody was very pleasant and efficient. I highly recommend this company for service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
if it was a 0 level, as a very unlikely, I would use it, instead of 1
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 1.0/5.0 -
The Manager was friendly, but the work performed was questionable. Door and Fender had to be re painted, the trucks wheel alignment was not done as promised by Manager and Geico representative until I asked when I went to inspect the truck the first time. Final product was done to my satisfaction, but it may help to have someone inspect the vehicles when work is completed so customer does not have to ask to have obvious flaws done over.
Repair Quality - 2.0/5.0 -
Had to go back and forth 3 times to the shop to get the Truck done properly
Customer Service - 2.0/5.0 -
CC Express left me a Voicemail stating that my truck was conpleted on Fri 2/27 . They stated that they would beopen until 5:30p. When I arrived to pick up truck CC Express was not open. This was fine because my Truck still needed minor adjustments
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 0.5/5.0 -
I received an initial text message letting me know I would receive updates on the status of my van. That was the last text I received. I had to initiate all the other calls to get updates on my van. Then I was given false information that my van would be ready on Monday but when I showed up, I was told there was a part still in back order. Again, I never received a call that the part was on back order. Mario was willing to let me take the van that day and come back when the part came in. When I got in my van to leave, the door panel was still off, the speaker panel was still off and there were tools still in the car. Needless to say I was not able to take the van that day. The next day I did receive a call from Danielle that my part had arrived but she didn't realize I didn't take the van the day before. It seems communication between the front desk and shop is lacking tremendously. I would also like to add that I never even received updates on my van from my insurance adjuster Brian. This was very disappointing since one of his sales pitches for me coming to the shop was because he sits there all day and can keep an eye on the vehicle to make sure everything is getting done right. Why didn't he call me with updates or inform me of the back ordered part! It also took the shop 9 bus. days to complete the work when I was originally told it would only take 5 bus. days. Very dissatisfied with the customer service at this shop.