Chesapeake Collision Randallstown
In operation 28 years.
Proudly veteran-owned and operated for over 20 years. Safety and quality: the considerations that matter most when purchasing a vehicle are also the considerations that matter most when choosing where to take that vehicle after an accident. Chesapeake Collision is committed to infusing safety and quality into each auto body repair, be it a straightforward glass replacement or a complex frame repair. Guaranteed workmanship completed by experienced technicians using the latest auto service repair equipment and techniques is what we provide for our customers. Restore your vehicle with auto body repair services from our four Maryland-based locations in Huntingtown, Glen Burnie, Pasadena, and Randallstown.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Fast and Friendly service. I was satisfied with the work.
Likely to Recommend - 4.0/5.0
Repair Quality - 1.0/5.0 -
I did not get any repair done to my car
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Waiting to hear back from Representative about Issues. When I picked up my car she took pictures of the problem.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Yes I was satisfied on the the job they did on the car. But I wished the car was ready on the day they said it would be
My Experience - 5.0/5.0 -
Great Customer service experience. Ms. Vivian is so Patient and Professional.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looked brand new
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Having your car vandalized is a terrible traumatic experience. It leaves you feeling very vulnerable and not knowing what to do. However, your company made sure I was aware of the process of the repairs and you kept me abreast on when I could expect my car. I am very thankful that I received my car earlier than predicted. Thank you again for your company’s professionalism and keeping me updated on my car repairs. I am very pleased with the work that was done. Thank you again.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks excellent
Customer Service - 5.0/5.0 -
I received professional and excellent customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Done quickly and efficiently.
Customer Service - 5.0/5.0 -
No issues. Friendly
My Experience - 5.0/5.0 -
The entire staff was professional & kept me informed during my repair process. Necole made sure I understood the require repairs & estimate.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The staff was very professional. I was updated with the entire process including estimate, repairs, & rental vehicle
Customer Service - 5.0/5.0 -
The entire staff made sure I understood the required repairs & provided pictures & written estimates
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Service, timing, quality of work, car rental arrangements were wonderful! Courteous, knowledgeable. My disagreement was with judgement of accident coverage requested but questioned and did not support in their egotiation with the insurance company.
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
The worst repair experience EVER! I came to you all with an insurance claim to replace my two passenger side rims that were cracked and tires due to a pothole. I also asked if the driver side tires could be replaced to match the passenger side. Before the incident and even after, my car was in perfect condition. It was more of an aesthetic fix as everything was still working properly. When the work was complete I received notice that the only additional damage that was found was a small crack in my tail light which was fine. I figured I’d handle that later. When I go to pick up my car I am now being told by the receptionist that my drivers side front tire will not hold air due to a cracked rim. This was shocking to me because my tire has never had any issues holding air and I have taken my car to the dealership for schedule maintenance and nothing was ever reported. There was a tire person at the office during my visit and he went out with a tool to seemingly fix the issue. He told me that the tire was fine and that all he needed to do was tighten a part to keep the air in and that my rim was fine. I pay the 1,600.00 dollars and drive home. I wake up in the morning to run an errand and I discover that my front drivers side tire is flat. I put air in it and proceed to drive. At that point my tire light came on as well as a message stating that my tire pressure monitor system is inoperative. At this point I’m furious because again, my car has NEVER had these issues before taking it to Chesapeake. I make an appointment to go to Mercedes to have it looked at, as I have lost all trust in Chesapeake. After Mercedes diagnosed my car they inform me that my rear drivers side tire pressure sensor was damaged, my front drivers side valve stem was damaged, and even further that the tires placed on my passenger side was put on INSIDE OUT. I call Chesapeake to request a refund and they tell me that no work was done at their shop, that they use a vendor to perform work and that they are not sure if I will be able to get a refund. They ask for the invoices and I tell them as soon as I have all of the invoices, I will email them over. I am currently awaiting a response to this issue, but judging from my previous interaction and lack of concern and empathy shown to me as the customer, I can assume that I am not going to be able to recoup any of money. So as it stands i paid $1600.00 for Chesapeake to damage my car and then another $1300.00 to have Mercedes fix it. That is a grand total of $2900.00. I will never go to them again and I would advise anyone else who is considering them to absolutely NOT.
Repair Quality - 0.5/5.0 -
The worst repair experience EVER! I came to you all with an insurance claim to replace my two passenger side rims that were cracked and tires due to a pothole. I also asked if the driver side tires could be replaced to match the passenger side. Before the incident and even after, my car was in perfect condition. It was more of an aesthetic fix as everything was still working properly. When the work was complete I received notice that the only additional damage that was found was a small crack in my tail light which was fine. I figured I’d handle that later. When I go to pick up my car I am now being told by the receptionist that my drivers side front tire will not hold air due to a cracked rim. This was shocking to me because my tire has never had any issues holding air and I have taken my car to the dealership for schedule maintenance and nothing was ever reported. There was a tire person at the office during my visit and he went out with a tool to seemingly fix the issue. He told me that the tire was fine and that all he needed to do was tighten a part to keep the air in and that my rim was fine. I pay the 1,600.00 dollars and drive home. I wake up in the morning to run an errand and I discover that my front drivers side tire is flat. I put air in it and proceed to drive. At that point my tire light came on as well as a message stating that my tire pressure monitor system is inoperative. At this point I’m furious because again, my car has NEVER had these issues before taking it to Chesapeake. I make an appointment to go to Mercedes to have it looked at, as I have lost all trust in Chesapeake. After Mercedes diagnosed my car they inform me that my rear drivers side tire pressure sensor was damaged, my front drivers side valve stem was damaged, and even further that the tires placed on my passenger side was put on INSIDE OUT. I call Chesapeake to request a refund and they tell me that no work was done at their shop, that they use a vendor to perform work and that they are not sure if I will be able to get a refund. They ask for the invoices and I tell them as soon as I have all of the invoices, I will email them over. I am currently awaiting a response to this issue, but judging from my previous interaction and lack of concern and empathy shown to me as the customer, I can assume that I am not going to be able to recoup any of money. So as it stands i paid $1600.00 for Chesapeake to damage my car and then another $1300.00 to have Mercedes fix it. That is a grand total of $2900.00. I will never go to them again and I would advise anyone else who is considering them to absolutely NOT.
Customer Service - 0.5/5.0 -
The worst repair experience EVER! I came to you all with an insurance claim to replace my two passenger side rims that were cracked and tires due to a pothole. I also asked if the driver side tires could be replaced to match the passenger side. Before the incident and even after, my car was in perfect condition. It was more of an aesthetic fix as everything was still working properly. When the work was complete I received notice that the only additional damage that was found was a small crack in my tail light which was fine. I figured I’d handle that later. When I go to pick up my car I am now being told by the receptionist that my drivers side front tire will not hold air due to a cracked rim. This was shocking to me because my tire has never had any issues holding air and I have taken my car to the dealership for schedule maintenance and nothing was ever reported. There was a tire person at the office during my visit and he went out with a tool to seemingly fix the issue. He told me that the tire was fine and that all he needed to do was tighten a part to keep the air in and that my rim was fine. I pay the 1,600.00 dollars and drive home. I wake up in the morning to run an errand and I discover that my front drivers side tire is flat. I put air in it and proceed to drive. At that point my tire light came on as well as a message stating that my tire pressure monitor system is inoperative. At this point I’m furious because again, my car has NEVER had these issues before taking it to Chesapeake. I make an appointment to go to Mercedes to have it looked at, as I have lost all trust in Chesapeake. After Mercedes diagnosed my car they inform me that my rear drivers side tire pressure sensor was damaged, my front drivers side valve stem was damaged, and even further that the tires placed on my passenger side was put on INSIDE OUT. I call Chesapeake to request a refund and they tell me that no work was done at their shop, that they use a vendor to perform work and that they are not sure if I will be able to get a refund. They ask for the invoices and I tell them as soon as I have all of the invoices, I will email them over. I am currently awaiting a response to this issue, but judging from my previous interaction and lack of concern and empathy shown to me as the customer, I can assume that I am not going to be able to recoup any of money. So as it stands i paid $1600.00 for Chesapeake to damage my car and then another $1300.00 to have Mercedes fix it. That is a grand total of $2900.00. I will never go to them again and I would advise anyone else who is considering them to absolutely NOT.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
From the beginning the staff were professional and friendly. Lines of communication were always open.
Customer Service - 5.0/5.0 -
See previous statement
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They did a great job. 100% satisfied with the repairs
My Experience - 5.0/5.0 -
The Randallstown location is very helpful and my car the technician Brendan even helped me put my tags on my car, being a new car and having helped make it look brand new again after a crazy wooden beam hit my car! Thank you again!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Honestly, this is the 2nd time I have had to get a car fixed here, and the service is excellent! Special shout out to Brendan for also helping put my tags on my car without damaging it! Highly recommend this collision center!