Chestatee Ford Collision Center
In operation 26 years.
We strive to maintain great customer service and believe in quality .We will all ways go above and beyond to achieve customer satisfaction.We are a family owned business and we are involved also with our community.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 2.5/5.0 -
Can you have technician call me
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Joe and team do a great job of giving as accurate an estimate as possible, and then delivered my vehicle repaired and looking great!
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
Allstate wanted me to use them they were great my car is a Ford
Repair Quality - 5.0/5.0 -
Chestatee Ford Collision did an excellent job, it just took longer than I expected but that’s how it goes! Thank you! LG
Customer Service - 3.5/5.0 -
They didn’t call me when my car was ready to pick up!
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
The repair was good the people that I spoke to told me that one day a week they would call me with updates that never happened the lady I spoke with never new anything but would have the man call me back never happened. I’m in the repair business since 1987. I understand that parts are hard to get but absolutely no excuse on customer inter action. Unbelievable
Customer Service - 1.5/5.0 -
You guys do not keep your customer informed you say that you would contact me once a week with updates u never did I had to call you. The lady I spoke with ail ways said she would have someone call me never happened
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were AWESOME!!! My Camry looks phenomenal and they even cleaned the interior. I am thrilled!
Customer Service - 5.0/5.0 -
A+++
Likely to Recommend - 0.5/5.0 -
Never!!! My insurance company is also aware of the multiple issues we had with both cars and have been warned to redirect clients.
Repair Quality - 1.5/5.0 -
The staff are very nice but the biggest issue that “must” be resolved is in regards to communication. Multiple completion promises made were not fulfilled. One of these even to my insurance company. I was even told that they did not see how I was misinformed. I have all emails and voicemails documenting promises made and timeframes designated and when it came to those times we were never contacted.The customer chronically has to check and call in to get status. I also sent all the information for my graphics and one of them was not ordered and I was told they would be put on after it went out of assembly. When it was almost complete I was told they could not do them for at least 30 days. At no time was this told until the end. Although the manager made it right by compensating for the deductible and offering to supply a rental car while the graphics were put on I decided to get my car out of the facility and pay someone else to install them. This cost me an additional $295.00. The work that was completed is great which is why I gave it a 3. I would not recommend anyone use this facility and have informed my insurance company that they may wasn’t to redirect clients to other facilities.
Customer Service - 0.5/5.0 -
As specified, communication is terrible!!
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
They did good work but they had my car way too long.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Holly and Joe were both great. Took longer than expected due to supply chain issues but that was out of their hands. Overall, very satisfied. Thank you Chestatee collision team.
Customer Service - 5.0/5.0 -
Holly is an asset to the team.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
The overall customer service was great- Holly was always nice and respectful. The biggest reason for the 8 is because it took longer for the car to get fixed, and sometimes the communication back to me was not the most up to date/recent. That happens though, and I understand that- but is an area of opportunity.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Wishing to be updated more.
Customer Service - 4.0/5.0 -
Once again, I would have appreciated being kept more in formed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Joe is the best!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
They did nice work. I would recommend them.
Repair Quality - 5.0/5.0 -
They did a nice job and the panels seem to be blended well.
Customer Service - 5.0/5.0 -
They were very friendly and efficient
Likely to Recommend - 5.0/5.0 -
Already have
Repair Quality - 5.0/5.0 -
Joe and Holly were great. Excellent communication and genuine concern. The shop crew did a fantastic job on the repair, paint match was spot on. Bringing two more vehicles.
Customer Service - 5.0/5.0 -
Said it in the first comment
Likely to Recommend - 4.0/5.0 -
Communication from them could have been better, but the people there were very nice when we did manage to reach them. Joe O, who we dealt with, is awesome.
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
We had a problem getting someone on the phone and having our calls.returned when we left messages.