Chester Collision & Auto Restoration
In operation 6 years.
Chester Collision and Auto Restoration prides itself on the ability to produce quality automotive repairs and restorations in a timely manner, while closely working with customers to ensure all needs are met. Our highly experienced team members work with you to ensure a thorough understanding of what services are needed for the repair process and your vehicle, as well as an explanation as to why those services are recommended or needed. We look forward to answering any questions or concerns you may have about your vehicle and the vehicle repair process. We know accidents are not something you plan for, but we want to make this process as simple and effortless as possible.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repair was perfect.
Customer Service - 5.0/5.0 -
Good communication, friendly staff.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repairs seem adequate and the car is functioning properly
Customer Service - 5.0/5.0 -
All matters from the estimate to the scheduling and the repair work were professional and the communication with the shop was excellent
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0 -
I have used Chester Collision in the past and had very good experiences. This time around they dropped the ball. My 2018 Toyota Tacoma struck a deer resulting in damage to the windshield, front left fender and upper window frame/roof damage. It took over a month to fix, (which happens and I understand logistics) however when I picked up the vehicle 6 weeks later, I was asked, "did your radio always work?" My truck was a "new to me" truck that I purchased a few months back that had around 39,000 miles. So... Of course it worked! While the vehicle was awaiting to be repaired in their lot, it was never covered. There was a lot of rain in those few weeks. Due to this oversight the vehicle had water damage causing an electrical failure to the radio head unit and a musty mildew odor. The vehicle was subsequently returned a few days later to address the radio, missing windshield wiper cap, wind noise and mildew/mold smell. Fast forward almost 2 weeks later, radio was fixed, wiper cap placed, truck had deep clean interior to eliminate mold smell. Door was supposedly adjusted to address excessive wind noise. I met with the owner upon receiving my vehicle the second time. Trucks interior looks fantastic, however still smelled like mildew. I was told to bring it back in two weeks if still smelled. The owner stated the vehicle was cleaned with a special chemical enzyme to remove the mold mildew. It's now approaching two weeks and smell is still there. I'm concerned the musty smell/moisture is coming from behind the dash. I'm going to have to send it back. The logistics of getting that done at the moment is a challenge. I no longer have a rental car and the truck is my only vehicle. I live in West Orange and work out of Gladstone for the railroad. I sent my truck to Chester Collision because the accident occured in Chester. It was a no brainer to send it their despite not living in Chester any more. They did great work for me in the past. This time around, it's been a real challenge.
Customer Service - 3.0/5.0 -
See previous comments why
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
Took 3 months to fix
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I recommend Chester Collision to everyone. Their prices are reasonable. The quality of their work is exceptional. They are easy to do business with.
Customer Service - 5.0/5.0 -
Very easy to work with them
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Nice people, responsive and always do a great job with the car.
Customer Service - 5.0/5.0 -
Very responsive and nice to deal with.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I wish all businesses were run like this one! I received incredible assistance with the drop off and pick up. The car was done one day early and looks flawless!
Customer Service - 5.0/5.0 -
Jenna and Jerry "bent over backward" to help me!
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 3.5/5.0 -
Had to return to have the headlight adjusted.