Chico's Auto Collision Repair LLC

4.8 (829reviews)
95%
1127 Court St.,  Medford,  OR  97501
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Shop AssistantSparkles

In operation 9 years, 4 years at this location.

Chico's Auto Collision is a family owned and operated business invested in our community since 2017. You can feel confident that here you will receive the best care and attention that only a local Southern Oregon company can deliver. We have set a high standard within the collision repair industry and guarantee the highest customer service across the Rogue Valley! We understand what transportation means to you, so we promise to get your vehicle back on the road quickly to its pre-crash state!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (829)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering outstanding repair quality, with many noting their vehicles were returned looking brand new or even better than before. A standout highlight across numerous reviews is the complimentary detailing service, which repeatedly delighted customers as a welcome surprise. The team is widely recognized for professionalism, friendliness, and making customers feel valued. Communication is a major strength, with customers appreciating regular text and phone updates throughout the repair process. Timeliness is another key positive, as many vehicles were completed ahead of schedule. A small number of customers noted areas for improvement, including occasional issues with missed details during reassembly and paint matching, as mentioned directly in their feedback.
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"Thank you, Chicos for the amazing repairs!! You exceeded all my expectations on how quickly the work was completed, with friendly and efficient ..." Read more
"So they truly did go above and beyond! Chico himself actually drove me from his shop to enterprise to ..." Read more
"I was very impressed with the job. My car looked brand new after the repair!"
"... finished the Truck early & cleaned & detailed it. They did a Amazing job I would recommend them to anyone needing Auto body work done on thier personal ..." Read more
"I have never dealt with a company that was so good about communicating with the customers. I sure appreciate ..." Read more
"... amazing repairs!! You exceeded all my expectations on how quickly the work was completed, with friendly and efficient customer service as well!! It even ..." Read more
"Fantastic work and the job was done in record time"
"A whole week early."
"Very quick service, beat the expected time by almost half. Original pick up date was scheduled 10-17 after ..." Read more
"It was an awesome experience ! Not only was the repair done beautifully, but 5 days before expected. AND a little touch up which I was to pay for myself, ..." Read more
"So professional, efficient, loved the texts to keep me updated! Everything was PERFECT, thanks for fixing my car! Will recommend ..." Read more
"... respect, empathy and attention paid to us as well as daily updates via email and text." Read more
"Excellent communication during the whole process, including seamless coordination with insurance and ..." Read more
"Excellent communication & updates."
"... understanding as we worked through the insurance issues. Great communication! Both via texts or phone calls." Read more

My Experience

My Experience

My Experience

I had a great experience with your company! Thank you!

My Experience

I will be bringing the car back tomorrow morning. The interior door plastic is not connected properly and catching. The hood is not aligned with the fender properly. There is a missing fastener in the engine bay, the paint has some imperfections and some scratches were not removed. There is also a horrific squeal when braking to which I don't feel safe driving. Sorry!

Likely to Recommend

All of my friends and in any conversation with anyone regarding mechanical issues I'll be recommending Chico's.

Repair Quality

Chico's is a really cool place. It feels like everyone is a big family. A super friendly environment. And I felt super comfortable with everyone. Chico's is my new go to for all my mechanical needs.

Customer Service

Every one was super cool and super Patient! as I am a terrible blabber mouth!

Returned Clean

My Experience

Excellent the service

My Experience

The paint matches perfectly! They were fast and professional. Thank you!

Likely to Recommend

Repair Quality

They got me in quick after my collision and finished before the set day when it was supposed to be ready. They got right to work when I brought my car in and gave the best service.

Customer Service

They got me in quick after my collision and finished before the set day when it was supposed to be ready. They got right to work when I brought my car in and gave the best service.

Returned Clean

Likely to Recommend

Repair Quality

I really appreciated the detailing of the van after the repair. I was not expecting that. Great work!

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Well done, nice job.

Customer Service

Returned Clean

My Experience

Excelente trabajo mi Honda se ve como al principio, gracias por cuidarla tan bien. Recomendare tu diligencia y trabajo restaurando el Honda a su apariencia original. Mil gracias

My Experience

They have a great reputation and my experience was wonderful. They were quick , courteous, and very professional the work I had done was beautiful

My Experience

Everyone was nice and courteous and seemed to be very experienced in their business. They were great about keeping me updated on the progress on my vehicle. I have only driven my car.A short distance since I got it back, but everything seems to be functioning correctly.And I am happy with the experience with Chico's and I would recommend them to other acquaintances of mine.

Likely to Recommend

Ohh, I feel like they didn't fully assess my vehicle if they did, they would have found the issue with the Syrian column. Also, shortly after retrieving my vehicle, the check engine light came on. I did take it back to the shop and they said it was an O. Sensor and it wasn't part of the original accident

Repair Quality

As I was driving out of town the steering went out. I took it to a shop out of state and they stated that the steering column was bent. I told them that it had just been in a front end accident and I had just gotten it back. They believe the issue was caused by the accident and had asked why it wasn't repaired. I told them I was unaware of the issue.

Customer Service

They were helpful and communicated well

Returned Clean

My Experience

I did not expect the car would be fully detailed after the repair. It looked very nice. Juan was clear, honest and business minded and gave me an estimate right away. Other shops did not do that. That was very impressive. Leticia, the administrative assistant, went above and beyond helping with getting my carseat in and out of the loaner car and kept me posted when it was time to pick up my car. Raymond was helpful and professional when I phoned with questions. The man who did the repair said hello and seemed very happy to have done the work. I was very happy with Chicos Auto Body. They were recommended by a friend and I can see why!

Likely to Recommend

Repair Quality

Did great

Customer Service

Returned Clean

My Experience

Appreciate the auto detailing. Wasn't expecting that, so I was pleasantly surprised.

My Experience

Excellent service and workmanship, I recommend Chicos to everyone i know, you guys are great;

My Experience

Would certainly recommend them!!

My Experience

Better than a job well done! The second time I have had to use Chico’s. They do an outstanding job and my car was returned to me all detailed. Looked brand new. Highly recommend Chico’s Automotive. 😊