Chilton Auto Body Hawthorne

4.8 (1,277reviews)
96%
3348 W El Segundo Blvd,  Hawthorne,  CA  90250
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Shop AssistantSparkles

In operation 5 years.

At Chilton Auto Body Hawthorne, we provide the highest quality auto body repair. Our collision center in Hawthorne, CA provides dent repair, dent removal, storm damage repair, and other services. We repair all makes and models, work with most insurance companies, and offer a nationwide warranty.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:00 am - 5:00 pm
Tue 7:00 am - 5:00 pm
Wed 7:00 am - 5:00 pm
Thu 7:00 am - 5:00 pm
Fri 7:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
GM Basic
I-Car

Reviews (1,277)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality repairs that left vehicles looking brand new, often exceeding expectations. The team was widely recognized for professionalism, friendliness, and going above and beyond to ensure customer comfort and understanding throughout the repair process. Many highlighted excellent communication through text updates and personal outreach, keeping them informed at every stage. Timeliness was a frequent highlight, with numerous customers noting their vehicles were completed ahead of schedule. A few customers noted areas for improvement directly from their experiences, including occasional delays in completion dates, minor issues with returned vehicles such as missing parts or loose panels, and requests for more consistent communication during repairs. Overall, the shop earned strong loyalty, with many customers stating they would return and recommend the shop to friends and family.
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"... coming back because of the outstanding service. The repairs always look amazing, the work is completed quickly, and the quality is consistently top-notch. I highly ..." Read more
"They did an amazing job, will be recommending people that I know to come here for they get it done right, ..." Read more
"The team did an amazing job from the initial quote to completing the job. They kept in constant contact through the process ..." Read more
"... exceptional. The customer support was remarkable, and the workshop restored my vehicle to a condition that felt brand new. I wholeheartedly recommend their services. Thank ..." Read more
"The repair was done very cleanly and professionally. I really appreciated that they also provided both ..." Read more
"Great customer service from start to finish. The repairs on my vehicle were even completed a week early. Would definitely recommend Chilton to anyone looking ..." Read more
"I was given an estimate of two weeks, but my car was delivered within 5 days of dropping it off, under promise over deliver."
"Five days early….. Same word, AMAZING!"
"Earlier than promised which was awesome! They found all the parts needed, car came back looking better than ..." Read more
"Even though my repair was relatively minor, it was started and finished much quicker than I expected. The good kind of surprise!"
"The process was quick and efficient. I got text updates along the way and when my vehicle was completed everything was explained thoroughly."
"They went out of their way to keep me updated and sent me messages about its status"
"Excellent communication at important junctions of the repair"
"... were very knowledgeable and customer friendly. They always kept me up to date with the repairs of my vehicle." Read more
"Better communication."

My Experience

I didn't like the constant texts stating "on schedule" for pickup text messages, yet my vehicle was not delivered as promised nor were there any calls or texts to explain the delay. Also, immediately after I picked up my vehicle, a light came on stating "low tire pressure" which means the sensor was not reset after the technician told me my car was calibrated following the wheel being removed. This makes me hesitate to use this business again or refer anyone to them. Inspite of all this, my car looks great though!

Likely to Recommend

Repair Quality

After picking up my car after 2 weeks, the low pressure light came on immediately after leaving the shop. After taking my car to be checked, it was determined there was a nail in one of my tires. Chilton paid for the new tire, however, the light came on again and it was determined that no calibration had been done on the tires. Once corrected, the light went off.

Customer Service

Returned Clean

Translated from Spanish by Carwise
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My Experience

Me entregaron el los ckec prendidos devolvieron el carro para meterle el escáner me dijeron que lo andara 100 millas si se volvía aprender lo llevara de vuelta pero la pintura quedó muy bien

Likely to Recommend

El trabajo de pintura estuvo muy bien, pero pues me dieron muy poca soluciones porque me entregaron mi carro con los con los cheques y las luces prendidas

Repair Quality

El carro llegó sin ningún check prendió me lo devolvienron con 3 prendidos y por 3 días lo único que asian era escaniarlo pero no daban solucion

Customer Service

Bueno pero no dan mucha soluciones

Likely to Recommend

I would highly recommend Chilton. They did a great job with keeping me informed on the process plus my car turned out great

Repair Quality

Excellent! My car looks and feels great!

Customer Service

Everyone was super friendly! From the receptionist to the service adviser were very nice!

My Experience

Every one at Chilton was very professional from start to finish, they handled my repairs in a timely manner and the finish repair was very satisfactory. Technician, Lobby personnel and adjuster were great. Thank you.

My Experience

The service was friendly, efficient and the work was excellent

Likely to Recommend

Repair Quality

The service was top-notch. It was friendly, professional, knowledgeable and quick.

Customer Service

My Experience

Chilton autobody has a kind and professional team that helped me with my Odyssey I am happy with their service because Drake explained everything the steps for repairing my car until the end and he clarified all my questions. Thank you

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

Did a great job 👍

Customer Service

Great job 👍

Returned Clean

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Repair Quality

Customer Service

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My Experience

Great work and fast at QuickTime

Likely to Recommend

Repair Quality

The work was great. I expected the best from you guys and you guys did it. Thank you very much and have a nice day.

Customer Service

Likely to Recommend

Repair Quality

Clean Job and Finished it early for me!

Customer Service

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Repair Quality

Customer Service

My Experience

A great auto shop! I've had nothing but excellent experiences here, and I keep coming back because of the outstanding service. The repairs always look amazing, the work is completed quickly, and the quality is consistently top-notch. I highly recommend this shop to anyone looking for fast, reliable, and professional repairs.

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Friendly staff, excellent work.

Customer Service

Returned Clean

My Experience

Likely to Recommend

Would gladly recommend two friends and family

Repair Quality

Everything from start to finish was smooth, service was professional, courteous. pleasurable experience.

Customer Service

Very professional courteous

Returned Clean

My Experience

Top tier customer service.

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Repair Quality

Customer Service

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Repair Quality

There is a speck/ small line of primer

Customer Service

My Experience

Your customer service was amazing. The hospitality you’ve shown me and the service was just as great punctual and I can’t think of a place that could be better to the public.

Likely to Recommend

Repair Quality

10 you guys were fantastic thank you

Customer Service

My Experience

The car looked amazing! They did a terrific job. Would highly recommend.

Likely to Recommend

Repair Quality

Customer Service