Chris Crain Collision Center

4.8 (2,733reviews)

95%

(501) 316-5291

1804 Ar-5, Benton, AR 72019

95%

See Photos

1804 Ar-5
Benton, AR 72019

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About Chris Crain Collision Center

See Photos

1804 Ar-5
Benton, AR 72019

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 31 years.

Chris Crain Collision Prides themselves in Excellent customer service and strives for excellence in every aspect of Collision repair!

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Chrysler

Dodge

Fiat

Genesis

Hyundai

I-Car

Jeep

Kia

Ram

Call

Website

Reviews (2,733)

Sort By:
Newest
Rating

1,944 Customers Rated

5 Stars

55.1% Complete

(1506)
4 Stars

7.6% Complete

(207)
3 Stars

2.7% Complete

(73)
2 Stars

1.9% Complete

(52)
1 Star

1% Complete

(26)
< 1 Star

2.9% Complete

(80)

Customers say

Overall Customer Satisfaction

Customers consistently praise the exceptional customer service, with staff members providing outstanding communication through regular text and phone updates throughout the repair process. The quality of repairs receives high marks, with many noting their vehicles look like new or better than before. Timeliness is generally strong, with numerous customers reporting repairs completed ahead of schedule. However, some improvement opportunities exist in communication consistency, as a few customers experienced delays in receiving updates or had to follow up for information. Additionally, occasional quality control issues were noted, such as missing parts or minor alignment problems requiring return visits.

Select to learn more

Service Quality
Timeliness
Communication

"Customer service was a 10 out of 10"

"This is the way it should be. Very friendly, professional, competent, timely and everything was as promised with no surprises. ..." Read more

"Very prompt, very honest and very professional staff"

"Nothing but good things. Amazing service, communication through the entire process was so great. I will be recommending Chris ..." Read more

"NO customer service."

"Before I expected"

"Vehicle was ready before original timeline"

"It was ready a whole week earlier than originally estimated which was perfect for when our daughter ..." Read more

"Finished ahead of time!"

"Promised by 1121 we got it on 1124"

"Received a text everyday"

"100%! Great updates multiple times a week. As parts came in, I got texts and phone calls. Great experience!"

"Excellent communication! Timely and extremely nice!"

"I had to call several times for updates, especially when my car wasn't ready in the estimated ..." Read more

"Communication was nonexistent. I only received one update. That was after I expressed my frustration ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Customer service was a 10 out of 10"

"This is the way it should be. Very friendly, professional, competent, timely and everything was as promised with no surprises. ..." Read more

"Very prompt, very honest and very professional staff"

"Nothing but good things. Amazing service, communication through the entire process was so great. I will be recommending Chris ..." Read more

"NO customer service."

"Before I expected"

"Vehicle was ready before original timeline"

"It was ready a whole week earlier than originally estimated which was perfect for when our daughter ..." Read more

"Finished ahead of time!"

"Promised by 1121 we got it on 1124"

"Received a text everyday"

"100%! Great updates multiple times a week. As parts came in, I got texts and phone calls. Great experience!"

"Excellent communication! Timely and extremely nice!"

"I had to call several times for updates, especially when my car wasn't ready in the estimated ..." Read more

"Communication was nonexistent. I only received one update. That was after I expressed my frustration ..." Read more

Bruce (Ford owner) reviewed 7/30/26

The entire process was excellent from the initial appointment for estimate, to daily communication about progress, to the prompt completion of repair work. We could not be happier with Chris Crain Collision.

Joseph (Kia owner) reviewed 7/27/26

Did great

Great job

Lillian (Cadillac owner) reviewed 7/27/26

Jerry (Jeep owner) reviewed 7/22/26

I would I to thank all the people involved from the front office at collision center and the tech that did the repairs, the work that was done is excellent. And a special thank to Ms Stephanie for keeping us informed on every step.

Kelly (Infiniti owner) reviewed 7/20/26

Florence (Toyota owner) reviewed 7/20/26

Great experience, staff kept me well updated on progress. I will recommend Chris Crain to my friends.

Rhonda (Honda owner) reviewed 7/17/26

The team made me feel at ease and I was happy how quick they fixed my vehicle.

Tracy (Chevrolet owner) reviewed 7/17/26

Polly (Jeep owner) reviewed 7/16/26

Everyone one was great from start to finish was done ahead of promise date work done was great all and all was very good experience Thanks

All good

Great experience

Aaron (Honda owner) reviewed 7/16/26

The repair made the car look new again, I’m very impressed with the work. The staff in the office were great. All around a good experience and would recommend the service.

Amber (Chevrolet owner) reviewed 7/13/26

Very happy with communication and service

Awesome all the way around

Jim (Nissan owner) reviewed 7/10/26

John (Toyota owner) reviewed 7/8/26

They did a great job repairing my vehicle. Repairs were timely and updates were given along the process. Would recommend to others in need. Thanks Chris Crain Collision. Very helpful.

Bobby (Nissan owner) reviewed 7/6/26

Charles (Toyota owner) reviewed 7/4/26

Doug does a great job.

Ronnie (Toyota owner) reviewed 7/2/26

Cathy (Jeep owner) reviewed 7/2/26

Hannah (Ford owner) reviewed 6/30/26

My car looks great and was completely quickly. Thank you!

Michelle (Toyota owner) reviewed 6/30/26

The people were very knowledgeable and courteous and the work was done to my satisfaction

Brian (Hyundai owner) reviewed 6/29/26

Doug was great and made sure he got everything done quick and was attentive to my concerns. My car looks like new definitely would recommend.

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If your vehicle has been in a storm, call your auto insurance company or agent first to report the damage. Take photos of the car where it was damaged, including any branches, water damage, mud or other elements.

Chris Crain Collision Center

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Chris Crain Collision Center

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (2,733)

1,944 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 3.0/5.0

Repair Quality - 3.0/5.0

Customer Service - 3.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

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