Chris Crain Collision Center
In operation 31 years.
Chris Crain Collision Prides themselves in Excellent customer service and strives for excellence in every aspect of Collision repair!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Ready on Time?
No
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Keith was great . My car looked awesome. Hopefully I don?t need you guys again but if I do I will definitely come to you guys. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 0.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Couple places need work but they have been very good to tell me to bring it back as soon as I have a day and they will fix it no problem
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
There are a few small spot's on the lower part of my front bumper (on the driver's side) that I noticed.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
we coild mpt jace askes forore prompt considerate professional service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The only problem I experienced was that I felt the receptionist was not customer friendly. We can all have an off day but there were never any smiles, and her low energy on the phone and face to face made me feel like I was a bother. I started to give a rating of eight, but I didn't want one person to reflect the otherwise good experience I had.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
I have to be honest. Everything was a 10, except for the receptionist. She speaks to customers with no energy and like she hates her job. I don't know what's going on with her life but it seems like something is troubling her. I felt like My calls or my presence wasn't welcome. We can all have off days but this was every contact. I would've loved to have given a 10 and gotten a discount but it wouldn't be fair to your company.
My Experience - 0.0/5.0 -
Delivery date not made and communication of status poorly handled. Twice, return phone calls not made leaving me not knowing when truck would be ready. Customer service really lacks. Quality of work was excellent.
Likely to Recommend - 4.5/5.0 -
Work is well done, support services are lacking.
Repair Quality - 5.0/5.0
Customer Service - 2.0/5.0 -
Commitments on delivery not met and not communicated effectively. Phone calls not returned. I called Monday to find ouit the stattus of work and told it was being re-done for quality. Told I will call you back with status - never called. I called back around 4pm and learned that it would be ready after 5pm. Effective CS is proactive, not reactive with customer.
My Experience - 5.0/5.0 -
Very good job by the Landers team! Much appreciated!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very clear communication and prompt service