Chuck Nash Collision Center

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job repairing paint damage on my car. Kept me informed of the process and was completed in timely fashion. Would highly recommend!.

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

Tired of trying to get it right.

Repair Quality - 2.5/5.0 -

2-1/2 months for a rear fender and bumper repair + 2600.00 personal repair for drivers door, front bumper and 2 small dings in tailgate. 1 month to do punch list on second trip. Front bumper not painted correctly redone. overspray on running board,front of bed and rear bed next to tailgate redone. Rear fender rubber rap separation not addressed 2nd time. Paint missing rear bumper touched up 3rd ask. Inside drivers door trim repaired 2nd ask.Two dings in tailgate I paid for denied by service rep said "That was not included in your bid" at this point I'm done! Should have got it in writing. Apparently I'm not smart enough to completely repair my truck I paid 2600.00 extra and made sure I got to keep my two little dings in the tailgate. Representative very pleasant and personable. Service and attention to detail nothing I would ever expect at GMC. If you wish to contact me for more info and pictures. 214-978-7051 [email protected] Ken Carroll I have owned a refinishing business and a Glass Company in Dallas I understand what a good clean job looks like. This was not GMC quality. I still have some kind of marker marks on my drivers door repair that appear clear and shiny.

Customer Service - 5.0/5.0 -

Great service poor finish

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Overall satisfied.

Customer Service - 4.5/5.0 -

Satisfied but they wrote on my door with a car marker instead of writing on the window. Had to take it back and have them buff it out.

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Body workwas great. Can't tell there was hail damage or rock damage on side. It took a little longer waiting on insurance supplement but it was worth it. I did not get progress update email info until I pick up my truck. Robbie and office staff was very friendly and helpful. I will tell people how great they are.

Customer Service - 5.0/5.0 -

They are the best

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Muy buen trabajo

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very professional

Customer Service - 5.0/5.0 -

Courtesy

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job done quickly,

Customer Service - 5.0/5.0 -

My rep kept in touch with me the whole time,

Returned Clean

Likely to Recommend - 0.5/5.0 -

Very dissatisfied. I will not be back.

Repair Quality - 0.5/5.0 -

The service writer I started out with was a wast of time. After ten weeks of zero communication on her end, I finally started working with the manager. He was great to work with it was just to late to save face.

Customer Service - 0.5/5.0 -

The service writer I started out with was a wast of time. After ten weeks of zero communication on her end, I finally started working with the manager. He was great to work with it was just to late to save face.

Returned Clean

Repair Quality - 0.5/5.0 -

Vehicle was in terrible condition when I went to pick it up. Tail light was not even close to matching the body panel, dirt or bugs in the paint, small dent in the new panel that wasn’t even noticed by the body shop, a new scratch put in the front fascia area where they removed and installed back to match paint and a wrinkle in the paint that when trying to buff out for whatever reason took the paint off. Vehicle has been in the shop now 7 weeks.

Customer Service - 0.5/5.0 -

I feel I was misled and lied to the entire process even after sticking up for body shop with insurance company.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

10- YOU GUYS WERE GREAT 👍

Customer Service - 5.0/5.0

Likely to Recommend - 2.0/5.0

Repair Quality - 1.5/5.0 -

Repairs are not done well. Bumper is not lined up correctly and my light is still loose.

Customer Service - 5.0/5.0 -

Liz was wonderful and helpful to work with

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

My experience has been very similar to the low rated reviews on Google and Yelp. I would not be comfortable in recommending your services.

Repair Quality - 0.5/5.0 -

The first time I came to get my car a couple of weeks ago there was new damage and the paint had dust specs in the new bumper. I went to get it last week and the new damage is fixed but there are still dust spots in the bumper and the hood has damage that was just touched up. I was told I would get a call about when to drop it off but have heard nothing. Once this happens I hope the third time is the charm and I can finally have my car in the proper condition.

Customer Service - 3.5/5.0 -

Robbie started off strong but as this has gone on the communication is less than I would prefer. I should not be the one calling for updates, those calls should be to me.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0 -

Real good work but a little slow.

Customer Service - 2.5/5.0 -

They weren't very good at keeping me informed of the progress

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They did a very good job fixing the hail damage on my truck

Customer Service - 4.5/5.0 -

All in they did what they said they would do

Returned Clean