C&L Auto Body of Hackettstown LLC

4.8 (1,052reviews)
97%
636 Washington St,  Hackettstown,  NJ  07840

In operation 4 years.

C&L Auto Body is an MSO with 11 locations throughout Morris, Sussex, Warren, Union, and Middlesex counties in Northern NJ. All of our shops are equipped with all the latest equipment to repair today’s automobiles. We offer Down draft spray booths set up for environmentally friendly Waterborne paints. We use the latest technologies, including eight modern frame machines outfitted with the latest vision computerized frame measuring system for factory spec repairs and a computerized four-wheel alignment system. Our expert staff consists of I-CAR certified technicians. As one of top 20 rated facilities in the county for customer service, our mission is to provide customers with elite auto care. C&L’s high standards are designed to provide you with the best, most professional services that utilize the latest technological advancements in the industry.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 9:00 am - 5:00 pm
Tue 9:00 am - 5:00 pm
Wed 9:00 am - 5:00 pm
Thu 9:00 am - 5:00 pm
Fri 9:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,052)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding repair quality, with many noting their vehicles looked brand new or even better than before the accident. The staff is widely recognized for being friendly, professional, and knowledgeable. Communication is frequently highlighted as a strength, with customers appreciating regular text and phone updates throughout the repair process. Timeliness is another strong point, with numerous customers reporting their vehicles were completed on or ahead of schedule. The complimentary interior and exterior cleaning surprised and delighted many customers. A lifetime warranty on repairs was also noted as a major positive. A small number of customers mentioned areas for improvement, including more proactive status updates without needing to call, occasional delays beyond the estimated completion date, and in isolated cases, concerns about repair completeness or vehicle condition upon return.
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"Very professional service, from start to finish. Car completed on time and the work is immaculate ..." Read more
"I cant say enough about C&L auto body they do showroom quality body work! I would 💯 recommend them!!! Also A+ service and hassle free you wont ..." Read more
"They did an awesome job on the repairs. You cant tell my car was even hit."
"I had a great experience with my car repair. Excellent work and beyond helpful customer service throughout. I highly recommend C&L!"
"... front desk, estimator and body repair technicians. My car looks better than before the accident. Such a positive experience for a negative event." Read more
"... From the front desk to communication over the phone. I was never left in the dark." Read more
"... up, the entire experience was extremely efficient. The text message updates were also very helpful. We appreciate everyone at C&L" Read more
"... picked up at the body shop the day i picked up my car. They kept me informed on the process of my car via text messages… over all a great experience… would highly ..." Read more
"Job not finished, poor communication from sales representative"
"I didnt get any update after the tow truck dropped it off so I called after a week and then they told me it ..." Read more

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Excellent customer interaction

Customer Service

Returned Clean

My Experience

Isabel,was most charming and very knowledgeable about her job. Her follow-up with communication skills are impressive. I have worked in customer service all my life and know what it takes to deal with the public. My car came out great nice job by your staff. But your front end desk employee is my carry-away. Thanks have a great day

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Repair Quality

Customer Service

Your representive, Isabel is just wonderful.she followed up all the way thru with the progress of the repair.

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Repair Quality

Customer Service

Translated from Spanish by Carwise
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My Experience

100% recomendado, un personal muy responsable y confiable.

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Repair Quality

Customer Service

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This is our third time having C&L repair a vehicle and have been very satisfied. Would highly recommend.

Repair Quality

Excellent work. Rear end of Truck was pretty mangled from an accident. C&L did a great job and truck looks as good as new.

Customer Service

Great communication through the whole process. Regular text updates and contact from the shop.

Returned Clean

Likely to Recommend

I already have recommended C&L to friends and family

Repair Quality

C&L Auto Body provide excellent customer service, open communication, and to notch work

Customer Service

Returned Clean

My Experience

Thank you Isabelle & Ricky.

My Experience

Likely to Recommend

Definitely I will recommend

Repair Quality

Love it

Customer Service

Very professional staff, Isabel very friendly and helpful, loves she’s always with good attitude, no matter what time of day, always smiling, great customer service

My Experience

Great experience! Isabella and Ricky were amazing, always so polite and answered any questions I had.

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Repair Quality

Customer Service

Great experience! Ricky and Isabella were amazing! Always kept me in the loop with the process.

Returned Clean

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Repair Quality

Customer Service

They were pretty good

Returned Clean

Translated from Spanish by Carwise
Translation unavailable. Please try again later.

Likely to Recommend

Asen muy buen trabajo todo profesional

Repair Quality

Excelente

Customer Service

Excelente

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Repair Quality

Excellent and professional customer service

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

It was a very easy process and everything was explained to me very well. I love the status updates. And I appreciate that it was completed in time. Isabelle at the front desk was also very friendly. I had a great impression just walking in.

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Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Pleasure to deal with and the repair looks great.

Customer Service

My Experience

C&L Auto Body did an excellent job on my repair. The team was professional, kept me updated, and delivered good‑quality work. My car looks great, and the process was smooth from start to finish. Highly recommend.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean