C&L Auto Body of Hackettstown LLC
In operation 4 years.
C&L Auto Body is an MSO with 11 locations throughout Morris, Sussex, Warren, Union, and Middlesex counties in Northern NJ. All of our shops are equipped with all the latest equipment to repair today’s automobiles. We offer Down draft spray booths set up for environmentally friendly Waterborne paints. We use the latest technologies, including eight modern frame machines outfitted with the latest vision computerized frame measuring system for factory spec repairs and a computerized four-wheel alignment system. Our expert staff consists of I-CAR certified technicians. As one of top 20 rated facilities in the county for customer service, our mission is to provide customers with elite auto care. C&L’s high standards are designed to provide you with the best, most professional services that utilize the latest technological advancements in the industry.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 9:00 am - 5:00 pm |
| Tue | 9:00 am - 5:00 pm |
| Wed | 9:00 am - 5:00 pm |
| Thu | 9:00 am - 5:00 pm |
| Fri | 9:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
I appreciate the customer service and attention to detail that the staff had in dealing with our vehicle. Isabella and Drew were especially helpful in the process. I appreciate Jason touching base regarding the vehicle prior to departing. All these small details add up to a great experience.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work and excellent customer service
Customer Service - 5.0/5.0 -
Isabella,Drew, and Jason checked in and made me aware of the status of the vehicle the entire time
My Experience - 5.0/5.0 -
Timely repair. Just waiting for parts to complete mudguard repair.
My Experience - 5.0/5.0 -
I am totally impressed and satisfied with the work done to repair my car. It looks perfectly new and I was thrilled with the detail job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My first experience with your auto body shop was fantastic- start to finish. I was very pleased with the work completed. The process was seamless. Thank you for everything!
Likely to Recommend - 0.5/5.0 -
I can not in good faith recommend C&L Auto Body to anyone based on the way they botched my vehicle repair and the poor communication from the staff.
Repair Quality - 1.0/5.0 -
Job not finished, poor communication, questions about the invoice after being charged for a job not completed
Customer Service - 1.0/5.0 -
Job not finished, poor communication from sales representative
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very pleased
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very nice job. Good customer service!
Customer Service - 5.0/5.0 -
Good customer service!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excelente customer service. Highly responsive and accommodated communication needs via text!
Likely to Recommend - 5.0/5.0 -
Service was great. When I had any questions, Drew provided explanation and answered all questions. He worked to resolve minor issue with insurance. Car looked great.
Repair Quality - 5.0/5.0 -
Drew was very professional, friendly and informative. Made the process so much less painful.
Customer Service - 4.0/5.0 -
Drew provided excellent customer service. There were several instances of miscommunication though with the office staff.
Returned Clean
My Experience - 5.0/5.0 -
The staff were extremely thoughtful, helpful and informative throughout my entire interaction with C and L. Always updated in a timely manner. The final product, my Toyota, was repaired beautifully. On a scale of 1 to 10, C and L is an eleven.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Had a great experience starting with front desk, estimator and body repair technicians. My car looks better than before the accident. Such a positive experience for a negative event.
Customer Service - 5.0/5.0 -
I would recommend C and L for any auto body need. Friendly! Informative! Professional! Perfect!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent, I drove from NYC as I wanted the best work. C&L went above and beyond and the damage looks like it never happened.
Customer Service - 5.0/5.0 -
Everyone was helpful. And the work was completed fast
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service. Done in a timely manner.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Isabel was very kind and very helpful
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Professional attention Timely, simple No BS
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
You really need to make it verbally more clear. When someone brings their vehicle in, are they just leaving it for the day to have it, evaluated and or leaving it to have work done on it. This is something nobody could clearly answer. It wasn't until I talked to one of your people. And we went out to my car to look at it, and then they told me what's going to be done on it. It's when he told me you're gonna leave it here. We're gonna evaluate it today. And then within two weeks, we'll have it all finished. But you need to leave it here today, until we are done doing the body work That needs to be done.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service and communication about my repair. Highly recommend C&L for any of your repair needs.
Customer Service - 5.0/5.0 -
Amazing communication, and really personable service.