Classic Collision Buckhead
In operation 43 years, 23 years at this location.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Atlanta, GA is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications including Mercedes Benz; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The manager Robert is wonderful. I had an issue and he settled it fast and was very kind.
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
My second time using Classic Collision, both times unsatisfactory. Both times, NO ONE has contacted me to rectify.
Repair Quality - 0.5/5.0 -
The work that was completed was fine, however they clearly do not read their notes, as some work was not completed. If notes were unclear, they should call the customer.
Customer Service - 2.5/5.0 -
Front desk lady was great, however the gentleman who walked me through my service at time of pick up was completely excuse driven, did not accept any responsibility, did not get back to me with info he said he would and overall did not care AT ALL about satisfying the client!
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 4.5/5.0 -
The other people have done a great job previously
Repair Quality - 2.5/5.0 -
The work was excellent but the manager communicated terribly. They fixed the wrong problem first and it took weeks to get a simple repair completed
Customer Service - 0.5/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 2.5/5.0 -
I picked my vehicle up from Classic and immediately reported that the rear windshield wiper was not functional. In fact it was stopped about half way across the window. Classic has insisted they did no work that would have caused this and have instructed me to take it to the BMW dealer and if the dealer finds it accident related we can open a new claim. I have photos of the rear of the car the day I dropped it off and the wiper is in correct positon, yet when I pick it up it's not as it was dropped off. I'm unhappy about the denial that it happened while there or that someone there caused this in some way. Additionally I picked up my vehicle in very poor condition, with tape residue, burn marks on the paint from a buffer, and masking tape with paint on it AFTER I was specifically told there was absolutely no taping of parts. andrew Norman 404-889-2991
Customer Service - 1.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The communication with as to when my car would be ready was inconsistent and conflicting at times. I got a phone call saying "tomorrow" and an email saying "two days" but when I talked to my customer rep, he said "today." It seems to me that one point of contact/communication would alleviate that issue.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Overall, you guys do a pretty great job on the actual repairs. Because I've had a few minor issues over the prior two visits, I tend to check the car out pretty carefully when I get it back. Perhaps that's why I notice things more now. But overall, a great job, and you guys guaranteeing the work is nice as well.
Customer Service - 3.5/5.0 -
You guys are making strides in your effort to communicate with the customer on the progress of their car, but we still had some bumps on this particular experience. I think it may be helpful to put yourself in the shoes of the customer, who may have a rental car, and they may need to coordinate dropping off that vehicle, etc. Try to envision the planning that they need to go through in order to finish the transaction with Classic Collision, and the communication efforts might flow a little easier.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Poor service.
Repair Quality - 0.5/5.0 -
Extremely unprofessional and vehicle is not completely repaired.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very good and fast service. Thank you guys!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I really like the sassy brain of the operation. I cannot remember her name, but blonde who greets and registerS you when you arrive.