Classic Collision Burlington

4.9 (544reviews)
98%
1238 Rauhut St,  Burlington,  NC  27217
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In operation 43 years, 3 years at this location.

Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Burlington, NC is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Detailing
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
I-Car
Call
Email

Reviews (544)

Customers say
Overall Customer Satisfaction
Customers consistently praised Classic Collision for outstanding repair quality, with many noting their vehicles looked brand new upon return. The shop received high marks for proactive communication, including regular text and email updates throughout the repair process. Timeliness was a frequent highlight, with numerous customers reporting their vehicles were completed ahead of schedule. Staff friendliness and professionalism were widely celebrated, creating a welcoming and stress-free experience. A small number of customers noted concerns around alignment issues post-repair and incomplete work on specific areas, as mentioned directly in their feedback. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"... day one they made it easy. The work is flawless — my car looks brand new, you would never know it was in an accident. They went the extra mile and detailed it so it came ..." Read more
"... done on my vehicle after the deer collision. The quality and attention to detail exceeded my expectations. Thank you for your excellent service and dedication ..." Read more
"The team at Classic Collision is very friendly, thoroughly professional, exceedingly efficient, and did a flawless job on my Altima, a week ahead of schedule. Their prices ..." Read more
"Classic Collision was very professional and did a great job repairing my bumper in a timely manner. They even buffed a small defect out of my car door ..." Read more
"Classic collision did an amazing job! The paint looks better than what the factory done! Everyone there was extremely nice, respectful and ..." Read more
"The work was done very fast but very well. I am very satisfied with the work and would come back! They even washed ..." Read more
"... I got constant updates about my repairs and even got my vehicle back 10 days earlier than estimated. Classic collision will be recommended by me to everyone ..." Read more
"... thoroughly professional, exceedingly efficient, and did a flawless job on my Altima, a week ahead of schedule. Their prices are reasonable, and I would highly ..." Read more
"My vehicle was ready sooner than I anticipated. TEN GOLD STARS!!!"
"It took only 10 days, it was ready 2 weeks early"
"... shining. What really stood out was the communication. They kept me informed every step of the way, explained what was happening, and were upfront about what we were ..." Read more
"Great service, repairs look great, amazing communication throughout the entire process!!"
"Yes they gave me updates everyday either through text or email that was my preference of contact."
"I really appreciated the communication throughout the process. And also making my bumper look practically brand ..." Read more
"I love that I was kept in constant communication with the process of my repairs, and they had an honest and realistic schedule"

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Your care for details in making my car all better again is very much appreciated, and the updates from Erin were on point.

Likely to Recommend

Repair Quality

I appreciate Aaron for taking her time helping me through out the process of getting my car fixed i highly recommend

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The team at Classic Collision is very friendly, thoroughly professional, exceedingly efficient, and did a flawless job on my Altima, a week ahead of schedule. Their prices are reasonable, and I would highly recommend them to anyone needing body work on their vehicle. Five stars!

Likely to Recommend

I would highly recommend Classic Collision to anyone in need of body work.

Repair Quality

The repair was absolutely flawless!

Customer Service

It should go up to 11!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

It was a fast turn around

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

We were very impressed with the work that was done and how quickly they got my car back to me. Plus everyone we worked with was super nice and knowledgeable. We would definitely recommend their work.

Likely to Recommend

I already recommended to a friend last week

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great service, timely repair, and great work done to repair my car

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My car looks new again. Your company has done a wonderful job, and I will recommend you to anyone that needs body work. Thanks so much for a job very well done. I am greatly pleased.

Likely to Recommend

Repair Quality

My car looked new

Customer Service

Very respectful and polite

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The entire experience was exceptional. The staff are very friendly and welcoming. Communication was clear and on-going throughout the process. The process of dropping off my car and getting a rental car was smooth and accommodating. I was also pleased with the work they've done on my car and how fast it was completed. 5-star experience!!!

Likely to Recommend

Repair Quality

I had a great experience with Classic Collision. The communication was exceptional as I received updates regularly. Their customer service is great as well. The repairs were top notch. My mirror looks brand new.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great communication, fast service, and the car looks like new.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I had a great experience from start to finish! Kelly was incredibly helpful throughout the entire process. When I first scheduled my appointment, I also needed to get a rental car. I had some trouble with the first rental company, so I called Kelly, and she recommended a better option that worked out perfectly. When I dropped my car off, Kelly took the time to walk through everything with me and explain the repairs that would be completed. I was originally told the repairs would take about 13 days, but my car was finished in just one week. She kept me updated throughout the entire process, which I really appreciated. Kelly truly went above and beyond to make sure everything was done right and that I would be completely happy with my car. Her communication, attention to detail, and outstanding customer service made the entire experience stress-free. I also want to give a huge thank you to Travis, who repaired my car—it looks amazing! I highly recommend this team to anyone needing auto repairs.

Likely to Recommend

I’ve already told so many people

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I really appreciate Erin she made sure my car was brought in and worked on in a timely manner she also kept me updated with the progress of my truck

My Experience

Truck appears to be looking awesome. I was happy with the quick and professional service by all individuals I spoke with.

Likely to Recommend

Repair Quality

Service was polite, quick and work was done very well.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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