Classic Collision East Colfax
In operation 43 years, 3 years at this location.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Aurora, CO is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Great service. Was a pleasure working with Erica.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thanks for the great service! Thank you Erica for the great service!!
Customer Service - 5.0/5.0 -
Erica provided great customer service.
My Experience - 5.0/5.0 -
Great service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I encountered some inconveniences with picking up the car, mostly due to my own forgetfulness about the deductible be due at pickup, and also that they do not accept cash payments at all, even for a literal $1.00 balance due. Even though I know these were issues I was ultimately accountable for, I would have had a much better impression of the business if the person communicating with me had 1.Reminded me on the phone call about the completion of the work, of the exact amount due at pickup and specified that the business only accepts card payments, no cash at all in any amount for any reason. 2. Been sympathetic or understanding of the situation of being literally one dollar short on the card I was trying to use, and then trying to use cash and being told bluntly about the policy and then when I expressed dismay at the difference being so small, she moves over a sign (which was not previously visible, I might add) stating the policy and literally doesn’t say another word. I felt frustrated and embarrassed and her guarded silence made it worse, even though I understand that it probably comes from having too many arguments with too many frustrated people about that exact issue. Like I said, it’s not that I can’t understand why things happened as they did, and the circumstances ultimately boiled down to me, but good customer service goes a long way in making challenges like that into opportunities for a business to make a good impression by handling adversity with empathy and even a discount when possible. With similar situations at different businesses, I’ve had experiences where it seemed like my experience mattered a lot more. In these other experiences, reps were sympathetic, apologetic, explained when the policy happened, or even ran the card for a dollar less because it was worth $1 to the business that I didn’t have to be stressed by an additional thing at a time when I’d already been in a wreck and been without my car for 10 days. Was it worth that dollar to them to know that I’ll never bring my car to that shop again, and plan to share that experience with Allstate and anyone I know who mentions needing a body shop? The bill was $500.00 even, so a $1.00 discount would have been equivalent to a 0.2% discount. Most businesses would have considered that a bargain for a happier, less stressed customer that had high satisfaction and a good story to tell by word of mouth. The shop did nothing officially “wrong” but they made it more attractive to go to an unknown provider next time and take a chance on better service than to return to them.
Likely to Recommend - 1.0/5.0
Repair Quality - 2.5/5.0 -
I already submitted comments previously.
Customer Service - 2.5/5.0 -
I already submitted comments previously.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
This company was very professional, friendly, on top of things, efficient, and the car work was amazing.
Customer Service - 5.0/5.0 -
Appreciated the communication and the courtesy we received
My Experience - 5.0/5.0 -
And the car was beautifully clean!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was very impressed with the communication from the staff. Everyone was friendly and helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks like it was when I bought it new. The body and paint crew did a great job.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I like that they provided daily updates.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Did a great job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
Updated me frequently on the progress of my car.
Customer Service - 4.0/5.0 -
Great customer service.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was very satisfied with the work
My Experience - 5.0/5.0 -
I was very happy