Classic Collision Fairbanks
In operation 43 years, 5 years at this location.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Fairbanks, AK is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications including Nissan, Subaru, Ford, Hyundai, Kia and GM; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Detailing
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Loved having weekly updates on the shipping progress for the parts and the work being done. The team did an amazing job keeping the work affordable for me by going the extra mile when sourcing used and lower cost parts!!
Customer Service - 5.0/5.0 -
Loved having weekly updates on the shipping progress for the parts and the work being done. The team did an amazing job keeping the work affordable for me by going the extra mile when sourcing used and lower cost parts!!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very considerate and professional shop! Would get my car totalled again.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Jackie did a great job communicating and was very open about possible timelines
Returned Clean
My Experience - 5.0/5.0 -
Thank you for all of your hard work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Customer Service - 5.0/5.0 -
Customer service was great. Helpful and polite
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Great people that work there always polite, attentive, and informative did leave the bed slightly unaligned on my truck but did excellent work on the repair itself 8/10 would 100% go back and recommend to others
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I’m really happy with the job done by classic collision
My Experience - 5.0/5.0 -
They saved me from an emergency.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The assistance when an issue occurred was great, much better than any experience with other companies i have dealt with in the past.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Jackie has zero customer service experience. She is condescending toward customer to make herself appear to be right. She jumps to conclusions and tells her customers to report her to her boss before addressing or trying to give customer satisfaction.
Likely to Recommend - 0.5/5.0
Repair Quality - 3.0/5.0 -
The repair is ok. The customer service and damage to my windshield is unacceptable.
Customer Service - 1.0/5.0 -
My windshield was damaged while there to get repaired. Jackie was unprofessional and worried more about the appearance of her intelligence than the issue.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Could have been told that i needed brackets for the bumper. Was told i needed a rear bumper before work could be started on my truck. So I purchased a bumper from MSI Salvage yard for $600.00. For 5 months I was informed every Tuesday Thursday the status of my truck a lot miss communication with my insurance with parts needed to be approved also parts on back order. It wasn’t until the day I came to pickup up truck notice that the rear bumper I purchased looked off set. I asked the front desk about it and was told the bumper was missing bracket so they put the old bent brackets back on my truck. The issue I have I was never informed about brackets for rear bumper. I took the incentive and paid out of pocket for the bumper so work could begin I could have been called about brackets if bumper was needed. Outside of that customer service was on point front desk professional
Customer Service - 5.0/5.0 -
Polite and respectful
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The gaps on my trunk lid are not even. The side panel/bumper are misaligned. The paint looks as if it was rolled on. It’s lumpy instead of smooth for lack of better explanation. However. I hope this is just the shop and not a public review. As I don’t mean to send this out to the world.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
Again, the quality of work is top notch for whst was done. This just cost me so much financially. It had taken me a while to set up fror tge sale of my home in Anchorage because two of us were coming from out of town. To have that put together and have it fall apart because I could not be there (one of them had to leave before I could get down there) because I could mot get the lights reconnected until Monday. So to say the least I am pretty discouraged. I still have to get the front of my truck painted, and thstvwas my fault as I misunderstood that the whole truck was not going to be painted. Jackie is going to give me a quite hopefully this week. When she gave me the original price I thought it was for the entire truck, and I thought the price was fair based on the research I had done, but am not sure I will be able to afford to get the rest of the truck painted. Somehow, I missed that just a portion of the truck was going to be psinted, but it is clearly documented on the cost estimate that it would just be the rear portion of the truck. I don't know how on earth I missed that. We were definitely talking on two different levels that zI didn't comprehend. I should have read the document before signing it.
Repair Quality - 4.5/5.0 -
The repairs they did were fantastic, but repairs were made that had not been discussed. Let me make it very clear that I believe Jackie's heart is always in the right place and she does her best to take care of her customers.
Customer Service - 3.5/5.0 -
Due to phenomenal repairs they made that were not requested, it set them back in time, and cost me a trip to Anchorage to meey with a buyer for my house. Because of them trying to hurry to finish the job, mistakes were made like the lights not being hooked up, the spare tire not being returned to my truck, the covers over the gas caps not being painted, the decals were not put back on my truck. Jackie was doing her best to accomodate me and even came in on Saturday to meet with me so I could pay for and pick up my truck. So she really tried, but it cost me dearly in the end. By the way, I would give the quality of workmanship a 10 instead of a 9. Just discouraged with what it cost me in the end by not being able to make the trip to amAnchorage.