Classic Collision Fairbanks
In operation 43 years, 5 years at this location.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Fairbanks, AK is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications including Nissan, Subaru, Ford, Hyundai, Kia and GM; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Detailing
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 0.0/5.0 -
Jackie has zero customer service experience. She is condescending toward customer to make herself appear to be right. She jumps to conclusions and tells her customers to report her to her boss before addressing or trying to give customer satisfaction.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The gaps on my trunk lid are not even. The side panel/bumper are misaligned. The paint looks as if it was rolled on. It’s lumpy instead of smooth for lack of better explanation. However. I hope this is just the shop and not a public review. As I don’t mean to send this out to the world.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
Again, the quality of work is top notch for whst was done. This just cost me so much financially. It had taken me a while to set up fror tge sale of my home in Anchorage because two of us were coming from out of town. To have that put together and have it fall apart because I could not be there (one of them had to leave before I could get down there) because I could mot get the lights reconnected until Monday. So to say the least I am pretty discouraged. I still have to get the front of my truck painted, and thstvwas my fault as I misunderstood that the whole truck was not going to be painted. Jackie is going to give me a quite hopefully this week. When she gave me the original price I thought it was for the entire truck, and I thought the price was fair based on the research I had done, but am not sure I will be able to afford to get the rest of the truck painted. Somehow, I missed that just a portion of the truck was going to be psinted, but it is clearly documented on the cost estimate that it would just be the rear portion of the truck. I don't know how on earth I missed that. We were definitely talking on two different levels that zI didn't comprehend. I should have read the document before signing it.
Repair Quality - 4.5/5.0 -
The repairs they did were fantastic, but repairs were made that had not been discussed. Let me make it very clear that I believe Jackie's heart is always in the right place and she does her best to take care of her customers.
Customer Service - 3.5/5.0 -
Due to phenomenal repairs they made that were not requested, it set them back in time, and cost me a trip to Anchorage to meey with a buyer for my house. Because of them trying to hurry to finish the job, mistakes were made like the lights not being hooked up, the spare tire not being returned to my truck, the covers over the gas caps not being painted, the decals were not put back on my truck. Jackie was doing her best to accomodate me and even came in on Saturday to meet with me so I could pay for and pick up my truck. So she really tried, but it cost me dearly in the end. By the way, I would give the quality of workmanship a 10 instead of a 9. Just discouraged with what it cost me in the end by not being able to make the trip to amAnchorage.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything is as expected and on time.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone we dealt with at classic collision was very helpful and sincerely nice. I was given a list of places I could take my vehicle to get it fixed and I called a few and they told me just to bring it in. But when I called classic collision I was given the most excellent explanation and they told me how they would fix the dents and how they find out what paint thickness the Toyota company uses etc. I was very impressed with the customer service and pride in this company that I knew Classic Collision was the right choice and I was right! My vehicle looks perfect like nothing happened. Thank you for such a pleasant and easy experience considering all of the challenges of us living out of town. I would highly highly recommend Classic Collision in Fairbanks.
My Experience - 5.0/5.0 -
Great work. Great customer service and updates all through the repair. Paint looks perfect
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Out of a rating of one through 10, 10 being the best, I would rate it a 10
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was great and the work was flawless
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
*Written by Lori McDermott because it's My car ;) The entire experience, from initial visit and discussion to the day I picked my car up, was as good as having to have your car repaired can get! And when the hatch door replacement and painting, and including the programming of electrically operated buttons and latches, sensors and viewer, that part of my car looks Brand New! (better than the day I bought it!) I would recommend Classic Collision to anybody looking to have body damage to their vehicle erased.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 2.0/5.0 -
Due to the length of time it took them to even look at our vehicle and the amount of time it took to get our vehicle back, I would encourage friends and family to look around before sending here.
Repair Quality - 3.5/5.0 -
The repairs look fine, but the length of time that it took to get my vehicle back was excessive. Lack of transparency was also not great.
Customer Service - 2.0/5.0 -
We only heard about the status of our vehicle when an employee would come into my work. We (my wife and I) would have to call to check up on the vehicle, and we weren't properly notified that our vehicle was sent to the Toyota dealership to continue the repairs.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car repairs look good, great customer service
Customer Service - 5.0/5.0 -
Customer service were very nice
Returned Clean
My Experience - 5.0/5.0 -
Great service. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service. Thank you for everything Savannah and the crew