Classic Collision Fairbanks
In operation 43 years, 5 years at this location.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Fairbanks, AK is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications including Nissan, Subaru, Ford, Hyundai, Kia and GM; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Detailing
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My car is completely repaired and looks wonderful. It was done quicker than the original estimate, and I appreciated being kept informed during the process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I only have an issue with the wrong mirror being used but do not blame Classic or it's employees. Also the tech embarrassingly saying he was done when there was still a piece needing installed that was discovered on release of vehicle.it
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
No complaints at all. Looks new!
Customer Service - 5.0/5.0 -
Solid communication
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Super easy to work with. They handled the insurance, kept me up to date on the progress, and were very communicative and helpful when a minor issue came up with the parts.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0 -
This is the second repair of a vehicle, where it doesn’t appear that a quality control process was in effect, or accurately followed. How do you miss a 12” section of white overspray primer on a dark green door? The previous vehicle repaired here was a black subaru, and the passenger side power window controls weren’t reconnected following the repair.
Repair Quality - 3.0/5.0
Customer Service - 2.0/5.0 -
I wanted to drop my truck off the day before my appointment, the person working at the time appeared flustered that I chose to do that. When I got the call that my truck repair was completed, the same person took me to look over the truck. The “eco boost” badge on the door was crooked, and the small dent from the corner of the bumper of the truck that backed into me wasn’t repaired, and the employee said “Geico wouldn’t repair that”, and seemed defensive about my questioning it. I told them that I would have argued with Geico if I had been told it wouldn’t be fixed. But the thing that annoyed me the the most what the primer overspray all along the door, and the employee said “oh, the detailer must have just forgot that part, it’ll take 5 minutes to fix”. I didn’t take 5 minutes, I left and came back the next day to get it. There was plastic garbage left in the bed of the truck, and the overspray, while much better, still looks dull and clearly not good as new. The repair is “good enough” but at no point did it appear that attention to detail, or quality control steps were followed.
Likely to Recommend - 2.5/5.0
Repair Quality - 2.0/5.0
Customer Service - 2.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Very nice, kept me informed, but didn’t quite check everything and had to wait while it was fixed. So good, but not perfect! Cleaning the car was awesome, however!!
Customer Service - 4.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 1.5/5.0
Likely to Recommend - 2.5/5.0 -
Not sure. Depends on correction of work performed
Repair Quality - 2.5/5.0 -
Repair wasn’t quite right. Scheduled to be fixed. So I’m optimistic. Repair took much longer than I was told
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
Lengthy process, multiple missed promise dates.
Customer Service - 3.5/5.0 -
Communication was iffy, again multiple missed promise dates.