Classic Collision Fairbanks
In operation 43 years, 5 years at this location.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Fairbanks, AK is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications including Nissan, Subaru, Ford, Hyundai, Kia and GM; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Detailing
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
I was always kept in the loop about the repairs to my truck. Even when parts came in damaged they informed me and was able to get my vehicle to me 3 days ahead of the new completion date. Very happy with their professionalism and quality of work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Inspection was done in July. Scheduled my appointment for August after parts got delivered. Dropped my car off on for a bumper replaced on 8-21-25 and didn’t get it back until 9-10-25. I received my car back damaged with my Temp sensor reading -40, my check engine light on as well as wires hanging from where the bumper was replaced. I was told to come back 9-12-25 and was told the wire hanging was my temp sensor and they broke it. And HOPEFULLY fixing the sensor will fix my check engine light. The man whose name I can’t remember that starts with an F tried to gas-light me into saying there was no wires hanging from my car and that the said wires were already zip tied up. He even showed me a picture of fresh zip ties that they obviously just put on. I had to show time stamped proof that those wires were hanging with a picture because he did not believe me. I even emailed him proof that those wires are hanging. To be fabricated to my face is absurd. Ironically those said wires that I took a picture of hanging are the wires they are replacing for my temperature sensor. I now have to get another rental car and plan another day to come and return my car. All I wanted was a new bumper, I’m leaving with more damage….
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I went in for a new bumper and got my car back with new damages when picking it up. After being told my new bumper arrived i scheduled an appointment and I dropped my car off on 8-21-25. I did not get my car back until 9-10-25… And now it’ll be getting dropped off again for even longer due to the damages they did… I received my car back with my check engine light on, my temperature gauge reading -40 (when it’s 50 above), and wires hanging from under the bumper they replaced. I waste a morning of work to bring my car back in for them to look at the damages they did all to be gas-lit into saying there is no damages with cords hanging. I had already taken pictures of the hanging wires to send to my insurance company, Francisco had no idea I did. Francisco went as far as to show me a picture on his phone of these said cords zip tied up with obviously fresh zip ties. He told me to my face that there was no cords dragging onto the ground. When I told him the mechanics obviously just put those zip ties on it, he said that’s not true. I told him I do not appreciate being lied to to my face when I have documentation of the said damages. I had to show and send him a TIME STAMPED picture of the wires hanging befor I arrived. That showed me how fishy Classic Collision is trying to be and how far they will go to try and cover up their mistakes rather than owning up to them. Ironically, the wires that were hanging onto the ground under the new bumper they replaced happened to be my temperature gauge sensors.
Customer Service - 3.5/5.0 -
The older Samoan lady that works the front desk is nice and always answered my questions.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Would recommend!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Overall, very satisfied. Vehicle good great upon return. One small complaint is that the technician did not replace several thin gaskets on the taillight plastic fastners after reassembling the tailight. Thankfully I had spares but the only reason I knew the gaskets were likely missing was because one was lodged below the gas strut on the passenger's side.
Customer Service - 4.0/5.0 -
See previous submission
My Experience - 5.0/5.0 -
The technicians installing the new tailgate were friendly, fast and obviously good at their job. I rate them ten out of ten.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
We’re completely satisfied with the work that was performed on our truck. Classic Collision kept us updated throughout the whole process.
Customer Service - 5.0/5.0 -
Customer service was great. Jackie kept us updated continually throughout the process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Francisco was professional and very knowledgeable about repairs. He was very thorough inspecting the vehicle and making sure he found all deficiencies. He is also very personable.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The vehicle took a month and half to repair, about 3 weeks longer than the original estimate.
My Experience - 5.0/5.0 -
Service was great! I’m very satisfied!
My Experience - 5.0/5.0 -
Thank you for doing a wonderful job on fixing my car.
My Experience - 5.0/5.0 -
I loved the all over
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
Yes, I would very likely recommend the shop to a family member or friend.
Repair Quality - 5.0/5.0 -
As a practice, I don't like to give a 10 rating, as I feel that there are always "OFI's" or opportunities for improvement.
Customer Service - 4.0/5.0 -
There were a few times when the customer service did not meet my expectations. Examples: during one of my calls to check on the status of the repair, the person who answered the phone stated that they could not find my name. On two other occasions, the person who called me, mispronounced my first name. That is something that I am used to; however, I would recommend that if one does not know how a person's name is pronounced, then just call them "Miss *Last Name*". I had to correct the person twice in one call. Also, I felt that the look of the person at the front desk could be more professional. I would recommend that the front desk person wear a Classic Collision team shirt, not just an oversized t-shirt. My final comment is also with the verbal interaction with the person that was at the desk when I picked up my car; they spoke too loudly, almost shouting at me. And they seemed "irritated" that I was interrupting their day. I'm old school, I fully expect that people who work in customer service are going to be pleasant, look professional and speak in a friendly tone with every customer, whether it is in person or on a phone call.