Classic Collision Rockland Key

4.7 (174reviews)
96%
151 Toppino Industrial Dr,  Key West,  FL  33040

In operation 43 years.

Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Key West, FL is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
I-Car

Reviews (174)

Likely to Recommend

Overall the work and customer service was very adequate. The issue I have is when I turned the car in I asked that the left headlight assembly not be replaced since it was undamaged, not even a scratch. When I picked the car up I asked if it had been replaced and was told it was only removed and then reinstalled when reassembling. Upon Looking at my finial Bill I noticed that I did get charged $480 for a headlight assy. If It was only removed and than reinstalled why did I get charged for a new one?

Repair Quality

Customer Service

Overall the customer service was great. The issue I have is when I turned the car in I asked that the left headlight assembly not be replaced since it was undamaged, not even a scratch. When I picked the car up I asked if it had been replaced and was told it was only removed and then reinstalled when reassembling. Upon Looking at my finial Bill I noticed that I did get charged $480 for a headlight assy. If It was only removed and than reinstalled why did I get charged for a new one?

Returned Clean

My Experience

I like the fact that I was completely updated throughout the entire process

Likely to Recommend

Repair Quality

I would highly recommend Classic collision for any of your auto repairs, knowledgeable, friendly, and will keep you informed on the progress of your vehicle

Customer Service

The customer service department goes above and beyond with very informative messages pertaining to the progress of your vehicle

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Repair Quality

Customer Service

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Repair Quality

Outstanding interaction with Liz and Andy to get my truck repaired and back on the road! Really appreciated the “update texts”!,,The body work and paint was done right and within the time promised! No imperfections that I can complain about!

Customer Service

Liz and Andy were great!

Returned Clean

My Experience

Great job, excellent communication keep me informed of the progress.

Likely to Recommend

I think they do a great job, and wouldnt hesitate to use again. but I plan not to crash my car again!!!

Repair Quality

car looks great!! took a while, but I am happy with the outcome.

Customer Service

fabulous customer service.

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My Experience

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My Experience

Regular updates were great.

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Customer Service

My Experience

Appreciated the updateS, the friendly vibes

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Likely to Recommend

I recommended someone already.

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My Experience

Liz was constantly accommodating with the timing of the delivery and the work was done beautifully. Thank you again CC.!!!

Likely to Recommend

Repair Quality

Liz was incredibly generous and accommodating while I waited to find funds to repair my car

Customer Service

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Translated from Spanish by Carwise
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My Experience

Fueron muy atentos e informativos en la reparación muchas gracias por todo

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Repair Quality

Customer Service

Likely to Recommend

Being in the keys I’m happy we have an auto center as professional as this one. I will only take my vehicles here going forward. Extremely happy

Repair Quality

Did a great job, was in constant communication with the repair shop regarding where we were in the process and overall very happy

Customer Service

Was in constant contact with the shop

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My Experience

So appreciate how they set expectations of the repair then not one met it but exceeded it!

Likely to Recommend

Defiantly ...already telling coworkers about the experience.

Repair Quality

GREAT communication! Work was done perfectly!

Customer Service

Great follow up and SUPER pleasant to talk to on the phone!

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Repair Quality

Great office staff ,great communication kept me updated and fantastic repair job! Give your office girl a raise!!

Customer Service

Give your office girl a raise she is great! Kept me updated and took care of everything

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