Classic Collision Rome

4.8 (3,956reviews)
96%
72 Three River Drive,  Rome,  GA  30161

In operation 43 years, 12 years at this location.

Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Rome, TX is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications including Honda, Acura, Hyundai and Nissan; making us a leader in comprehensive collision repair.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 6:00 pm
Fri 8:00 am - 6:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Acura
Honda
Hyundai
I-Car
Nissan

Reviews (3,956)

Customers say
Overall Customer Satisfaction
Customers consistently praise Classic Collision for exceptional customer service, with staff being described as friendly, professional, and courteous throughout the repair process. The shop excels in communication, providing regular text updates that keep customers informed at every step. Quality of repairs is highly regarded, with many noting their vehicles look brand new or better than before the accident. Timeliness is a strong point, with numerous repairs completed ahead of schedule. Customers appreciate the attention to detail, including vehicle cleaning and detailing services. The warranty offered on repairs adds confidence. While most experiences are overwhelmingly positive, some customers noted minor issues with paint matching, missing parts, or communication gaps during delays.
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"My car looked fantastic and the turn around time was quicker than expected"
"Did a great job. Very professional."
"... Collision did an amazing job repairing my truck. It looks even better than before my accident!" Read more
"My car looks like when I first got it from the dealership. I got me a place for life they are so ..." Read more
"Did an amazing job at repairing my vehicle. Very quick too!"
"Actually earlier"
"Had my car back sooner than I expected."
"It was done sooner than expected"
"They were able to get it done early."
"... continually updated on the progress with text messages and job was done a week early." Read more
"I received text messages with all updates"
"Had texts sent to me telling me the status of the progress of the repair of my car."
"I was advised of each step of the way"
"They kept me informed every step of the process"
"... collision were very friendly and very knowledgeable. They kept me updated and informed throughout the entireprocess of my car being fixed. They did an ..." Read more

My Experience

I really appreciate the quality work. I really appreciate the professionalism of the staff. I extremely appreciate the secretary that I was very rude to because I had a bad day. She was fantastic and totally understood why I was upset and accepted my apology immediately the next day. Top notch

Likely to Recommend

Repair Quality

You guys did a great job!

Customer Service

Returned Clean

My Experience

Such a wonderful and caring team of people to work with from start to finish getting our vehicle fixed

Likely to Recommend

Repair Quality

Very pleased and happy with the results of the work that yall done on the Hyundai Santa Fe!!

Customer Service

My Experience

Excellent job. My car looked new again. So pleased with your work.

Likely to Recommend

Repair Quality

I would rate Classic Collision with a 10. Very pleased with their work. Jenna was always really nice when I had conversation with her on the phone. Very prompt with the email or text conversations also . Very pleased with my vehicle.

Customer Service

My Experience

Never had heard of Classic and was hesitant at first. Jenna is wonderful. Her professional knowledge, presence and concern for the client is a breath of fresh air. John, the estimator was wonderful too. Very professional, and explained details. I’ve already recommended Classic to a friend of ours involved in a wreck. Unfortunately, the insurance totaled her car.

Likely to Recommend

Already have

Repair Quality

Excellent service!

Customer Service

Jenna and the estimator John (? ) I can’t remember his name- are excellent. Haven’t over everything about the accident, listening yo me, and explaining what he would be doing. Jenna explained what the procedures would be for knowing keeping me updated in real time, when and how to pay. Very good skills.

Returned Clean

My Experience

The repair work looks great and i love the warranty.

Likely to Recommend

Repair Quality

Great work you guys

Customer Service

Great status updates

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Excellent job and excellent service the girl at the desk Jenna was very helpful and polite wonderful woman.

My Experience

Great service. My only problem was that I asked for pictures of the work in progress and got nothing. Even asked for pictures of truck when it was done and was told I would get some got nothing .reason because I work out of town and wanted to see.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

My car was restored back to it's original look. I can't ask for no more than that.

My Experience

The updates were great and Jenna was most kind

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Great job and ready when they said it would be:)

Likely to Recommend

Repair Quality

Great service and great job

Customer Service

Great service and great job

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Customer service communicated well and kept me updated on the repair.

My Experience

We liked how y'all updated us every step of the way

Likely to Recommend

Repair Quality

Y'all did a great job. Truck looks fantastic

Customer Service

We liked how y'all kept us informed on the progress every step of the way

Returned Clean

My Experience

Great Job on car & at Desk

Likely to Recommend

Repair Quality

Customer Service

Ex satisfied with Jenna

My Experience

Jenna at front desk and David represent your business very well. Both were very easy to talk to and they helped me a great deal

Likely to Recommend

They are the best .

Repair Quality

Two employees, Jenna and David went above and beyond to help make this as pleasant as it could be. They are an asset to your business.

Customer Service

Jenna and David helped me, they made it as pleasant as it could be.

Returned Clean

My Experience