Gerber Collision & Glass - Rome
2230 Redmond Circle NW,
Rome,
GA
30165
USA
In operation 81 years, 17 years at this location.
Gerber Collision & Glass - Rome offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
Languages
- English
- Spanish
Hours
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
I-Car
Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, with repairs frequently described as flawless, showroom-perfect, and indistinguishable from pre-accident condition. The team is widely commended for professionalism, friendliness, and going above and beyond. Communication stands out as a major strength, with customers appreciating regular text updates and proactive outreach throughout the repair process. Timeliness is another highlight, as many customers noted their vehicles were completed ahead of the promised date. A few customers mentioned areas for improvement, including inconsistent communication on delays, occasional paint or parts concerns, and isolated quality issues - all noted directly from their feedback. Overall, the vast majority of customers express high satisfaction and enthusiastically recommend the shop to friends and family.
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Service Quality
"... Scheduling was easy. The work was completed quickly and the quality of work was exceptional. I will most definitely be returning for future needs."
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"Absolutely! These folks were incredible and exceeded my expectations for repairs and customer service."
"Did a great job.I could not tell it had been wrecked."
"You guys did a wonderful job! I appreciate the timely return of my car as well as the extra care that was ..."
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"The repairs were great and all the staff were extremely professional and knowledgeable."
"Finished ahead of projected finish date."
"It's awesome experience and kept me informed and actually was a week less than they posted. So good fixed car is nice and it's done early."
"It was ready the next day. Surprisingly fast, and looked amazing."
"... done perfectly and my car looked good as new! Also the turnaround time was really quick which was a pleasant surprise. Im very happy with the repairs and service."
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"Took 2 full days to receive quote and two days longer than quoted for repairs"
"... pleasure to have you guys repair my vehicle again. You all kept me closely informed on each phase of the job. I was given a day of completion and it was completed ..."
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"Customer service was very good. I loved getting daily text messages about the progress of the repairs on my car."
"... out to me. So in a nutshell they do decent work but the customer service and communication is very poor."
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"... helpful from the first day I walked into their place. Their communication about where my car was in the process was phenomenal. I would use them every time I ever ..."
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"... I dropped my car off at 8am Wednesday morning and Gerber texted me updates throughout the process. By Thursday morning, I received a message that my ..."
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Scott
(Mercedes-Benz owner)
reviewed 8/6/26
My Experience - 5.0/5.0 -
great service!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Brittany
(Toyota owner)
reviewed 8/4/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Billy
(Honda owner)
reviewed 8/3/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Maurice
(Cadillac owner)
reviewed 8/3/26
My Experience - 5.0/5.0 -
Awesome work. Excellent service from beginning to end. I would go to this location if I had to drive 1hour each way!
Likely to Recommend - 5.0/5.0 -
If you need collision repair, Gerber is the place to go
Repair Quality - 5.0/5.0 -
They are great from beginning to end
Customer Service - 5.0/5.0 -
Awesome service
Thomas
(Ford owner)
reviewed 8/3/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
William
(Toyota owner)
reviewed 8/3/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Heather
(Chevrolet owner)
reviewed 8/3/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Kyung S
(Lexus owner)
reviewed 7/30/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Karime
(Honda owner)
reviewed 7/29/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Tiffany
(Chevrolet owner)
reviewed 7/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Miriam
(Chevrolet owner)
reviewed 7/24/26
My Experience - 5.0/5.0 -
Excellent service and great work; I definitely recommend it 100%.
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Amanda
(Ford owner)
reviewed 7/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Teresa
(Toyota owner)
reviewed 7/23/26
My Experience - 5.0/5.0 -
Customer service was unlike any I have ever experienced before. And I sincerely mean that. The updates, the promptness, the reception young lady, five star rating
Likely to Recommend - 5.0/5.0 -
Have done nothing but bragged to friends about Gerber
Repair Quality - 5.0/5.0 -
Do not have one complaint. From start to finish, everything went just like smooth clockwork
Customer Service - 5.0/5.0 -
Perfect. Was offered a beverage all three times I went in. Most polite and engaging
Returned Clean
Greg
(GMC owner)
reviewed 7/23/26
My Experience - 5.0/5.0 -
Great Customer service! Repairs to my vehicle looks great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service and my truck looks great!
Customer Service - 5.0/5.0 -
Very friendly staff
Eva
(Hyundai owner)
reviewed 7/23/26
My Experience - 5.0/5.0 -
Great employees and service! Thanks for taking care of me.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great employees and service
Customer Service - 5.0/5.0
Douglas
(Ford owner)
reviewed 7/21/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Jennifer
(Infiniti owner)
reviewed 7/21/26
My Experience - 5.0/5.0 -
Very pleased with the whole process. They kept me updated and did a great job. I will use them again in the future.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
William
(Honda owner)
reviewed 7/21/26
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Lucy
(Toyota owner)
reviewed 7/20/26
My Experience - 5.0/5.0 -
Excellent staff: Personable responsive,,provided efficient.conscientious updating during the repair process .Then, when completed,the repairs were flawless.