Gerber Collision & Glass - Rome

5.0 (3,199reviews)
99%
2230 Redmond Circle NW,  Rome,  GA  30165
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In operation 81 years, 17 years at this location.

Gerber Collision & Glass - Rome offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
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Email

Reviews (3,199)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, with repairs described as flawless, showroom-perfect, and indistinguishable from pre-accident condition. The team is widely commended for professionalism, friendliness, and genuine care for customers. Communication stands out as a major strength, with customers appreciating regular text updates and proactive outreach throughout the repair process. Timeliness is another highlight, as many customers noted their vehicles were completed ahead of schedule. A few customers pointed out areas for improvement, including inconsistent communication on delays, occasional unresolved mechanical issues post-repair, and infrequent update notifications - all noted directly from customer comments. Overall, the vast majority of customers express high satisfaction and enthusiastically recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... until I left, I felt like my car was in great hands. They were very professional, kind, and seemed to really care about not only my car looking great, but me being ..." Read more
"... Communication was great. Scheduling was easy. The work was completed quickly and the quality of work was exceptional. I will most definitely be returning for future needs." Read more
"Unfortunately I have visited this shop several times. Each time they have surpassed the last time. Always courteous and friendly. If you need your car fin from small ..." Read more
"... and made accommodations for me and my family, they gave us the best service and I couldnt be happier with how we were treated!" Read more
"The service from beginning to end was exceptional. Open line off communication from every member of ..." Read more
"... phase of the job. I was given a day of completion and it was completed a week earlier. Again, thank you for your attention to detail with my vehicle." Read more
"You guys did a wonderful job! I appreciate the timely return of my car as well as the extra care that was taken like washing it and the floor mats. ..." Read more
"Finished ahead of projected finish date."
"Very pleasant experience. Repair finished earlier than expected"
"It's awesome experience and kept me informed and actually was a week less than they posted. So good fixed car is nice and it's done early."
"... updated nor did they reach out to me. So in a nutshell they do decent work but the customer service and communication is very poor." Read more
"Customer service was very good. I loved getting daily text messages about the progress of the repairs on my car."
"Everyone I encountered was friendly, professional, and clear in their communication with me regarding the progress of my automobile. The finished product was just perfect! Highly recommend."
"Excellent staff: Personable responsive,,provided efficient.conscientious updating during the repair process .Then, when completed,the repairs were flawless."
"The staff at Gerber are customer forward and communicate with you from drop-off to completion of your vehicle. I highly recommend Gerber to anyone seeking collision ..." Read more

My Experience

They were very nice and everyone was helpful

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I highly recommend Gerber Collision they have good quality work

Repair Quality

They did great work

Customer Service

Staff is very polite and friendly

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Was really easy, they were great to work with. I give them 10s across the board. The appraiser was professional and the processes was painless. The entire staff was kind and polite.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Many thanks to Gerber Collision & Glass Team and Staff for the prompt attention they handled the repair of my Nissan Marauno. Thank so much for the inside and outside wash I appreciate it highly...and my vehicle as well. 🅰️🤩💯

Likely to Recommend

Repair Quality

I am very happy with the service that Gerber provided. I was well informed on everything that was happening with my car . I AM VERY PLEASED WITH THE SERVICE THAT GERBER PROVIDED FROM BEGINNING TO THE END! Thank you so much for making a bad experience and making it easier for me!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Easy transaction. The team was very professional and made sure I understood everything. A++

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Gerber has ALWAYS done a fantastic job in fixing my RAV4. I won’t take it anywhere else to have it repaired.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

My experience was fantastic. They were SUPER friendly and completed my vehicle on time.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

By far the best repair shop

Repair Quality

Excellent communication, customer service and a welcoming and friendly staff. Everyone was very pleasant, all expectations were exceeded.

Customer Service

Excellent customer service, communication and welcoming and friendly environment.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Great communication

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Not once in my entire life had I had an easier or more pleasant experience with an auto body shop. Lisa and the rest of the staff were incredibly kind and helpful, and the quality of their work was absolutely impeccable. I would highly recommend them to anyone.

My Experience

Great experience. I appreciated the updates. The truck looks great, too.

My Experience

Thanks for making the whole process quick and painless! This was our first time needing this type of work done, and Gerber made the process easy and transparent.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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