Classic Collision Rome

4.8 (3,966reviews)
97%
72 Three River Drive,  Rome,  GA  30161
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In operation 43 years, 12 years at this location.

Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Rome, TX is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications including Honda, Acura, Hyundai and Nissan; making us a leader in comprehensive collision repair.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 6:00 pm
Fri 8:00 am - 6:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Acura
Honda
Hyundai
I-Car
Nissan
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Email

Reviews (3,966)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, with repairs frequently described as restoring vehicles to like-new condition. Communication stands out as a major strength, with text updates throughout the repair process keeping customers well-informed and stress-free. Many customers highlight that their vehicles were completed ahead of schedule, exceeding expectations on timeliness. The friendly, professional, and knowledgeable staff received widespread appreciation. A small number of customers noted areas for improvement, including occasional lapses in communication on delays, minor quality oversights, and isolated billing concerns, as shared directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... everything stress-free. When I got my truck back, the quality of the work exceeded my expectations. The repairs looked excellent, the paint matched ..." Read more
"... people, that very obviously know what they are doing. My truck looks better than I could have hoped for! Thank you all!" Read more
"Did an amazing job at repairing my vehicle. Very quick too!"
"Theses guys are the best!! I was surprised at how fast and by the quality of work that was done on my car. They went way beyond what ..." Read more
"... is the second time I have used Classic Collision. Each experience has been seamless, from drop off to finished product! Staff is very friendly, professional, and knowledgeable. ..." Read more
"My car looked fantastic and the turn around time was quicker than expected"
"... us informed every step of the way through repairs. Everything was completed even before the time promised. We were extremely satisfied with the professionalism ..." Read more
"... updates of where they were in the process. They were finished a week ahead of the stated completion date." Read more
"It was done sooner than expected"
"The repairs took longer than expected."
"This was absolutely the best customer service i have ever had with any type of business, auto, travel, or any type of service i have ever ..." Read more
"Very informative the entire time. Thorough repairs. Great communication and easy to deal with."
"... that were done, more than exceeded my expectations! Very good communication throughout the whole process. I would highly recommend them!!! Thank you all again!" Read more
"Thank you for a job well done. The customer service was fantastic, we were continually updated on the progress with text messages and job was done ..." Read more
"... it 3 weeks after drop off, after being told 2 with almost no communication on delays. Extremely nice people in person just wish it was communicated better" Read more

My Experience

Classic worked us into the quickest appointment they had and kept us regularly updated on all steps of the repair. We will highly recommend to anyone needing body repair in the future.

My Experience

My Experience

Communication was very good! Customer service was 110% satisfactory.

My Experience

Excellent job and excellent service the girl at the desk Jenna was very helpful and polite wonderful woman.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Service representative kept me updated on the status of my repair. Work was high quality.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

I want to thank classic collision for repairing my 2014 Chevrolet Corvette stingray. I am beyond thrilled with the results. I want to call out Kyle Edgerton in particular, his craftsmanship and quality is unparalleled. I appreciated Jenna‘s professionalism and keeping me up-to-date on the process. I would definitely recommend using them.

Likely to Recommend

10+++

Repair Quality

The car looks amazing! Very happy customer!

Customer Service

Jenna was awesome and provided clear communication throughout the entire process.

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Great job well done after hitting a deer, car was done when promised, great bunch of workers.,

Likely to Recommend

Best service you could ever ask for

Repair Quality

You guys did a great job in finishing my car in record time, even when your power went out for two days you still managed to complete it in time for me to pick it up friday evening,You saved my vaction for sure, The quality of work done was great,Nothing but great things to say about your service for the entire staff, your desk lady was so kind and helpfull shes the best, thanks you so much for all your help

Customer Service

Top notch people working at your shop, my car was detailed so nicely after work was completed

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I have had the pleasure of using Classic Collision in the past. They did such an awesome job that I requested them for the repairs to my vehicle this time. If I ever have a choice I will always choose Classic Collision.

Likely to Recommend

I’ve already shared my experience with others

Repair Quality

I will always use Classic Collision. They are friendly, through and very professional. I never had to wonder if they were working on my car. They kept me up to date every step of the way!

Customer Service

Absolutely the best

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I really appreciate the quality work. I really appreciate the professionalism of the staff. I extremely appreciate the secretary that I was very rude to because I had a bad day. She was fantastic and totally understood why I was upset and accepted my apology immediately the next day. Top notch

Likely to Recommend

Repair Quality

You guys did a great job!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Such a wonderful and caring team of people to work with from start to finish getting our vehicle fixed

Likely to Recommend

Repair Quality

Very pleased and happy with the results of the work that yall done on the Hyundai Santa Fe!!

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Excellent job. My car looked new again. So pleased with your work.

Likely to Recommend

Repair Quality

I would rate Classic Collision with a 10. Very pleased with their work. Jenna was always really nice when I had conversation with her on the phone. Very prompt with the email or text conversations also . Very pleased with my vehicle.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Never had heard of Classic and was hesitant at first. Jenna is wonderful. Her professional knowledge, presence and concern for the client is a breath of fresh air. John, the estimator was wonderful too. Very professional, and explained details. I’ve already recommended Classic to a friend of ours involved in a wreck. Unfortunately, the insurance totaled her car.

Likely to Recommend

Already have

Repair Quality

Excellent service!

Customer Service

Jenna and the estimator John (? ) I can’t remember his name- are excellent. Haven’t over everything about the accident, listening yo me, and explaining what he would be doing. Jenna explained what the procedures would be for knowing keeping me updated in real time, when and how to pay. Very good skills.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The repair work looks great and i love the warranty.

Likely to Recommend

Repair Quality

Great work you guys

Customer Service

Great status updates

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service. My only problem was that I asked for pictures of the work in progress and got nothing. Even asked for pictures of truck when it was done and was told I would get some got nothing .reason because I work out of town and wanted to see.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My car was restored back to it's original look. I can't ask for no more than that.

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