Classic Collision Shelby

4.8 (496reviews)
96%
2208 East Dixon Blvd,  Shelby,  NC  28152
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In operation 43 years.

Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Shelby, NC is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Acura
Honda
Call
Email

Reviews (496)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding repair quality, with many noting their vehicles looked brand new or better than expected upon completion. The text message update system receives widespread appreciation, keeping customers informed throughout the entire repair process without needing to follow up. Timeliness is a strong highlight, as numerous customers noted their vehicles were completed ahead of schedule. Staff professionalism, friendliness, and helpfulness are frequently commended. A few customers mentioned minor concerns such as interior dust or cleanliness after repairs, incomplete fixes requiring return visits, and occasional paint quality issues - all noted directly from customer comments.
AI-Generated from reviews written in the last 12 months
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"Firstly just wow! I walked up to my vehicle and I could not believe how well they did. My vehicle looked better than it did when I first ..." Read more
"... Honda CR-V. Youd never even know it had been damaged—everything was done immaculately and with such attention to detail. Their communication was top-tier throughout the ..." Read more
"The repair was exceptional, Better than I even expected. I couldn't be happier with the service or repair. ..." Read more
"Very fast turnaround with quality parts. You will not even be able to tell your vehicle was ever in an accident. Most collision shops book far in advance to get your ..." Read more
"... knowledgeable staff. Clean and well-kept facility. Repair completed quickly and looks as if brand new fantastic experience. In a word, AWESOME!!" Read more
"Classic collision had my truck ready before the delivery date -almost 2 weeks before"
"Even though it was cosmetic work . it was repaired earlier than expected. Very nice and courteous staff and thorough. And consistent text updates on the ..." Read more
"... repairs. Great collision shop, very friendly staff. Fastest repair time I have ever seen for a collision shop." Read more
"Very friendly staff. Couldnt have been easier. Finished a week ahead of schedule. I was well pleased!"
"... done immaculately and with such attention to detail. Their communication was top-tier throughout the entire process. They kept me updated at every step, explained what ..." Read more
"... expected. Very nice and courteous staff and thorough. And consistent text updates on the repair progress was top notch." Read more
"exceptional communication from CC daily with updates, answered questions promptly"
"... collision not only did a great job repairing my door, they communicated brilliantly through text which was the best way to communicate with me. I felt like I was in the ..." Read more
"The repair was slightly longer than estimated but I was updated with every change that was made and never had to call for an update."

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My car is beautiful. But Im worried cause enterprise did not pick up rental car and they said im responsible for it til they pick it up. I turned it in at Classic like they said i had to.

Likely to Recommend

They are the BEST

Repair Quality

Classic Collision has wonderful customer service and beautiful amazing body work!!! THANK YOU CLASSIC COLLISION!!!!!!!!

Customer Service

Jessica so nice and so was Daniel.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Yes , my only issue was my front tag was not put back. I do understand he said it was not on when brought car in but i did say front tag was broken off and it was left in the car on seat to see. When i brought to attention they did say would order and it will be charged to put on. Im coming 45 minutes so its the drive . The staff is professional and very nice. Good customer service. I have no other issue would refer someone to you.

My Experience

My car looks amazing! I’m very pleased and satisfied with everything. Thank you so much Classic Collision!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was nice and kept me updated on my car. You did a phenomenal job. The car looked like a brand new car. Anytime I need anything like that done again I will bring it to you. Thank you.

My Experience

My Experience

Came out with stretches on the car that wasn’t on there when it went in

Likely to Recommend

Repair Quality

Customer Service

My car came out with 2 dents on it that was not on my car when I left it there

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Fast and friendly service.

Repair Quality

The tech who worked on my car was very kind and welcoming. He stayed in contact with me throughout the whole process and was prompt to answer when I had questions. All around great service and the repairs were done amazing and faster than expected.

Customer Service

Great response time and welcoming staff.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Kept me updated and completed it on time. Courteous staff. Thank you.

Likely to Recommend

Great work.

Repair Quality

No issues. Very professional

Customer Service

Same

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

My go to without exception.

Repair Quality

The work is highly satisfactory in quality and the professionalism of the staff is at its upmost importance when dealing with customers satisfaction. I highly recommend Classic Collision and wouldn’t take my Honda anywhere else.

Customer Service

Professional and highly satisfied

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Classic collision not only did a great job repairing my door, they communicated brilliantly through text which was the best way to communicate with me. I felt like I was in the note the entire time.

Likely to Recommend

Repair Quality

I was unhappy because the quarter panel kept coming back broken which added to the days that I had to keep the the rental car which added days my insurance had to pay.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Again, super professional, very nice, quick, and efficient. 10/10 would recommend!

Repair Quality

It was quick, communication was great, and all of the staff were wonderful.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Incredible customer service

Customer Service

Incredible customer service and communication skills

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Definitely

Repair Quality

Great service

Customer Service

Great

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

From the first phone call I made to schedule the estimate until I picked my truck up they were very helpful, nice and professional! Customer service is on point.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Very happy with how the repair turned out.

Repair Quality

Looks great. Can’t even tell the truck had been worked on.

Customer Service

Communication was good. Always knew what was going on with my repair.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

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