Classic Collision Vero Beach
In operation 43 years, 13 years at this location.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Vero Beach, FL is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 0.5/5.0 -
I would not recommend any self pay customers ever used this company because they do not treat self pay customers with any respect or accountability. Not sure what the Insurance clients are saying; however, these issues are noted for investigation purposes.
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0 -
Representatives and manager are aggressive, defensive and unaccountable for two weeks of delays, materials ordering and job completion. There’s still opened items that I’ve already paid for outstanding with no firm completion estimates available.
Returned Clean
My Experience - 5.0/5.0 -
I wish to thank everyone for a job well don, Evey one was very nice and a job well don. colette
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent job and communication
My Experience - 0.0/5.0 -
Tell the customer the truth instead of what u think they want hear……. Wear masks, every customer comes in the reception office with a mask, have the respect to wear one to respect their belief not yours,,, u say u give regular updates, after 5 weeks I got one update…. Phone system sucks, menu doesn’t work, no one returns calls, phone is answered one in five tries. Have ur lap top checks done so the customer doesn’t need to wait
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
Didn’t complete the electronic portion as they promised
Customer Service - 1.5/5.0 -
Automated Status system doesn’t work Only customers wore masks Don’t answer phones Didn’t finish the job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
You did a great job thank you
Repair Quality - 5.0/5.0 -
My wife just loves her car she says she is very happy with the job you have done
Customer Service - 5.0/5.0 -
She love it very satisfied
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
This comment is not a criticism, the repairs to my VW that were the result of my accident were completed in a timely and expert manner. However, my comment is that when a vehicle is brought in for repair and damage that is not the result of the accident in question is noticed by your assessor, it would be a courtesy to the vehicle owner that the additional damage exists and that Classic Collision could do the additional repair (outside the work to be completed and covered by the owner's insurance company) while the vehicle is being repaired and repainted the additional repair could be fixed on an additional repair ticket and paid for directly by the owner. I mention this because there are scrapes on my front bumper that occurred sometime in the past, that have nothing to do with my accident. I was so concerned about the accident damage that I truly forgot about the bumper damage. If your assessor had brought that other damage, and any other dings or scrapes to my attention, I would gladly have paid directly for those repairs. The timing of those additional repairs would have been to my benefit and I would have gladly paid to have the body of the car in perfect condition when I picked it up yesterday! Now I have the situation of having to have the car sidelined again if I want to have the bumper scrapes eliminated. It would have been much more efficient to have all the repairs and repainting completed at the same time. Thank you for the good work that you did.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very timely, professional, and a very good job
My Experience - 5.0/5.0 -
Drew did a fantastic job with customer service and schedule completion of work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Drew did a fantastic job
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Seemed to take longer to repair than anticipated, but fortunately didn't have to rent another vehicle.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Courteous and professional; good communication from Drew. Great job on the repair; in a timely manner. Thank you, will recommend and will return in the future.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Slow, but more of a parts issue. Very good communication and follow thru. Thx
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
Did good work but disliked the lack of communication and especially with any updates of delays and the such
Repair Quality - 4.0/5.0 -
Completely repaired what was needed. Just disappointed it took as long as it did with no update on any delays from the shop
Customer Service - 3.0/5.0 -
Good customer service with the lady who works at the front desk. Disappointed with the communication with the shop. Very delayed when it comes to updates or any info without having to call to receive an update. When told one thing it’s sadly not accurate. No updates given via email or text as requested and told would be done. Glad for the repair but wish the communication would’ve been so much better to know any updates and info on the repairs while they were happening