Classic Collision Vero Beach
In operation 43 years, 13 years at this location.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Vero Beach, FL is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0 -
Length of wait for repair excessively long.
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 1.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Everyone is overworked wiith crowds and shortages.
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
The team went above returning a clean vehicle inside and out it means a lot to see that attention to detail.
My Experience - 0.0/5.0 -
I know you are doing the best you can. I would like to suggest you inform from the start that parts are hard to get and you are at the mersy of the provider. Have your clients sign a document saying that they understand this could hold up their delivery date.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Work was satisfactory but took longer than I expected,
My Experience - 5.0/5.0 -
Thank you so much for the wonderful customer service. The lady in the office is amazing and the email updates were also very helpful. The work was great too. I would recommend you guys to anyone
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Never
Repair Quality - 0.5/5.0 -
I hate leaving negative reviews, but my experience at Classic Collision of Vero Beach was such a complete nightmare that I feel like it's only fair to warn others so they can make an informed decision before chosing to have their vehicle repaired at this shop. I had my vehicle in for repairs to the front end following an auto accident. When I picked my car up after it was "repaired" and went to start it, the battery was dead and it had to be jump started. I was told by the staff to "just drive it a bit before parking it and that it would be fine". I followed the staff's instructions and low and behold the next day my vehicle would not start. After calling the shop multiple times I ended up bringing my vehicle in to be checked out to ensure that everything had been wired correctly and that something was not draining my battery. After a 3 minute inspection.. I was told that it was "just a bad battery" (even though I had a recent oil change where my battery was checked and there was no indication that there was any issue) and I needed to go buy a new one. Although I didn't feel that this was fair, I did what they said and spent over $250 on a new battery. Following the battery replacement (now that I was actually able to drive my "repaired" vehicle) I noticed that my transmission was now acting strange, which it was not before, even following my accident - it was very sluggish to engage and then would slam into gear. I called the shop to explain what I was experiencing and the receptionist was extremely rude, defensive and argumentative. I am not sure why she was taking my dissatisfaction so personally (it's not like she did the repairs herself), but after reading other reviews it seems I am not the only customer she treats this way. I finally was told that the shop hadn't touched my transmission I would need to bring my vehicle to the dealership to be diagnosed and repaired.. there was no offer to bring my car into the shop and have them inspect it (as a reputable mechanic would have done) but they just pushed me off onto the dealership without even the slightest apology. I made an appointment and brought my vehicle to the dealership where they then test drove my car and experienced the same issues I was having. Upon further inspection they found that when my radiator was repaired at Classic Collision, the transmission fluid was drained and was never refilled... I am no mechanic, but it seems like common sense to me that if you drain necessary fluid from a vehicle, you refill it when you're done? Bottom line: you don't give a customer their car back with a dead battery and no transmission fluid. This could have done permanent damage to my transmission and thankfully the staff at the dealership was wonderful and kind throughout the entire process. Which even further showed the contrast with the unprofessional, rude service I received from Classic Collision. I will never take my vehicle back to Classic Collision of Vero Beach again and I urge others to think carefully before doing the same. I was treated as if the problems THEY caused were my fault and was continually talked over and berated by the rude, hyper-sensitive receptionist. Furthermore, the shop never once apologized for their negligence and incompetence and the major inconvenience it created for me. Total nightmare.
Customer Service - 0.5/5.0
Likely to Recommend - 0.5/5.0 -
Im a 80 year old female senior and a care giver to my 82 year husband. I sure would not recommend this place of business to anyone..
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0 -
I spoke to so many different people and still was not able to get an honest answer in the 2 months my car was at your facility.
My Experience - 5.0/5.0 -
I was very pleased with all the staff there They were very nice and accommodating. My car was done in a timely fashion and the work was wonderful. I will recommend Classic to all my family and friends. Thank you Classic Collision!
Likely to Recommend - 5.0/5.0 -
Great Job!!
Repair Quality - 5.0/5.0 -
Everyone there was wonderful and the work superb! Thank you
Customer Service - 5.0/5.0 -
Fabulous
Likely to Recommend - 5.0/5.0 -
Very
Repair Quality - 5.0/5.0 -
This is the second time we have used Classic Collision and both times we had good service and friendly people to work with. I hope we don’t see you again but if something happens it will be Classic Collision .
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Really , it’s looking like a new car , I see no different, good job ,… complete Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The guys from classic Collision did great job, my car looked perfect ...
Customer Service - 5.0/5.0 -
Great service
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was pleasant and courteous and the repair just like new.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
When I picked up my vehicle, the installation of the back bumper was incomplete, the paint on the new tailgate door was chipped and there was improper installation.
Likely to Recommend - 3.5/5.0
Repair Quality - 3.0/5.0 -
The customer service and speed at which my vehicle was taken in was exceptional. When I arrived to pick up my vehicle, the repairs were incomplete and improper. The fresh paint on the door was chipped, etc.