Cma's Williamsburg Ford
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- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
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- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 2.0/5.0
Repair Quality - 2.5/5.0 -
Took way too long on the repairs. Then I had to return it because it wasn’t complete. Need a better final QA inspection. The body work has always been great, and the paint. But your process has changed over the years, not for the better. 1. As the owner of the vehicle I was left out of everything. Had to call (more on that) to pull info on what’s happening, extent of damage, price, etc. the insurance company is not the owner. I was rarely contacted, left to guess. 2. Cannot get anyone on the phone. Very frustrating. This voice message and text only works if you can get a live person on the phone. 3. Was told the insurance company dictates everything, cost and repairs. That just isn’t true and you need to stop it. I am the customer of the insurance company and I will deal with them if need be to return my vehicle back to original. I will not let the insurance company go cheap on none oem parts for example, it’s not their call. As the owner of the vehicle, it is my call. 4. Time of repairs was ridiculous. I’m still unsure as to why it took so long to get parts but that needs to improve. My guess is the insurance company said they won’t pay for expedited shipping so you didn’t. Again, I would have dealt with the insurance company, and that would have been a none issue.
Customer Service - 1.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The ladies in the body shop are awesome. I was kept updated through the whole repair. My questions were answered almost immediately
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 1.0/5.0 -
The vehicle was kept a ridiculous amount of time.
Returned Clean
Likely to Recommend - 2.5/5.0 -
Don’t know when I get my car back then I could decide
Repair Quality - 2.5/5.0 -
If I had my car back I will love to tell you haw the repair went.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
I dropped my car off on a Tuesday and it wasn’t ready until two fridays after
Customer Service - 5.0/5.0 -
Very good
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Chelsea went above and beyond during my repair process. I kept running into problem after problem with Travelers—wrong information, unanswered calls, no progress at all. Chelsea stepped in without hesitation. All she needed was my claim number, and she fully took over every bit of communication with Travelers. She took the weight off my shoulders completely. I finally felt like someone was actually on my side, making sure things were handled the right way. I couldn’t be happier with the care and professionalism I received. Thank you to Chelsea and the entire CMA Ford Body Shop team for an outstanding experience and a turnaround time that beat every expectation.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Manager was communicative and accommodated this last minute request for a repair.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Have already recommended
Repair Quality - 5.0/5.0 -
Excellent service
Customer Service - 5.0/5.0 -
Customer service could not have any better.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very nice work!
Customer Service - 5.0/5.0 -
Office staff was great! Very thorough when asked questions.
Returned Clean
Likely to Recommend - 0.5/5.0 -
Not in this lifetime. I will instead insist to anyone looking for a Ford or repair shop to stay far from CMA.
Repair Quality - 0.5/5.0 -
Repair was just as good and as expected by any repair shop. However, the communication and length of time it took to repair is unacceptable.
Customer Service - 0.5/5.0 -
Repair was just as good and as expected by any repair shop. However, the communication and length of time it took to repair is unacceptable.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything looked wonderful
Customer Service - 5.0/5.0 -
Everyone was very courteous and welcoming
Returned Clean
Likely to Recommend - 4.0/5.0 -
A lot about doing business here was reassuring, and I felt like my interests were kept in mind. People were friendly. But status updates can be improved.
Repair Quality - 4.5/5.0
Customer Service - 2.5/5.0 -
Updates should be provided to customers within a reasonable time to let customers know what assessment has been made. Reasonable to me is between 48-72 hours. Updates to explain estimate of time required until complete should also be pushed to customers.