Cockrell's Auto Center, Inc.

5.0 (313reviews)
100%
4320 U.S. Highway 27 South,  Cynthiana,  KY  41031

In operation 45 years.

Cockrell's Auto Center is a family owned auto collision repair business that has been serving the community since 1981.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 11:30 am
Sat Closed
* Holiday hours may differ.

Reviews (313)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, professionalism, and attention to detail. Many highlight the seamless repair process, including insurance coordination and rental car handling, as standout conveniences. The quality of repairs frequently exceeds expectations, with vehicles returned looking brand new or better than before. Timeliness is well-regarded, with several customers noting early or on-time completions. Regular text updates throughout the repair process are appreciated for keeping customers informed. A few customers noted repairs took longer than initially estimated, though they acknowledged unforeseen damage as the cause. Overall, customers express high satisfaction and willingly recommend the shop to friends and family.
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"Job was completed in a way that exceeded my expectations. Everyone was very professional. Very easy process ..." Read more
"Very pleased with the service and the quality of the work. I appreciate the attention to every detail to make ..." Read more
"Great experience! They went above and beyond to make my truck look like new again!"
"I would rate this an 11 or 12 if possible."
"Exceeded my expectations"
"Ahead of schedule"
"On time, even worked weekends on it"
"It was done way before I was expected it to be done.And did a good job"
"My car was ready on the date promised!"
"But I understood why. There was more damage than we thought, requiring another part. Not the fault of Cockrell's or ours. I was kept ..." Read more
"I really enjoyed the text updates throughout the process. I really appreciate how they took care of returning ..." Read more
"I got text messages every few days with updates as to how far along they were in my repairs."
"I got messages from the start to the finish of my car"
"Excellent support and communication"
"I was pleased with their upfront and honesty. They kept me updated on repairs. I was extremely pleased with the outcome. My vehicle ..." Read more

Likely to Recommend

If I lived closer to this shop, I would use them as my regular mechanics. I would recommend to others with no hesitation.

Repair Quality

From start to finish, I was most satisfied with Cockrell's service and staff interactions. I received a high-quality repair in a respectful manner.

Customer Service

My interactions with Brent and the office staff were sensitive to my situation. I was traveling in an unfamiliar area between TN and home (Ohio) when I needed car repair. I was shown what needed addressed, had repair status explained and questions answered primarily by long distance conversation over a 3-week period. When I picked up my car, I was asked to drive it before heading home (a 3-hour trip) to ensure it seemed safe and road ready. As a bonus, office staff have great local restaurant recommendation for us road-weary hungry travelers.

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Repair Quality

My truck looks better than factory they did a great job

Customer Service

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Repair Quality

Excellent workmanship and outstanding customer service. Well worth the wait to get into Cockrell’s shop.

Customer Service

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My Experience

Cockrell’s is fantastic. The office staff is very helpful and knowledgeable and the body work unbeatable. All I had to do was call my insurance company and tell them the body shop I wanted to use and Cockrell’s did the rest. Highly recommend them!!

My Experience

Very professional and and helpful and would definitely recommend them to others

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Repair Quality

Customer Service

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Easy to recommend

Repair Quality

Always a great experience at Cockrells! I appreciate the attention to detail and customer service.

Customer Service

Excellent!

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Likely to Recommend

They always do a great job.

Repair Quality

We are very happy!

Customer Service

They took care of the insurance and even took care of the rental car.

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Repair Quality

Very satisfied with my car. I traded it the next week after I got it back.

Customer Service

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My Experience

Great work and even cleaned the car up for us thank you all

My Experience

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Repair Quality

My car came back to me completely repaired and very clean inside and out

Customer Service

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Repair Quality

They did a great job. It looks like nothing ever happened.

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My Experience

Every single person was so kind and went above and beyond. From the office to the man who did the detailing.

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Repair Quality

ALL staff are amazingly kind.

Customer Service

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My Experience

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Likely to Recommend

The ONLY place I will recommend.

Repair Quality

I would rate this an 11 or 12 if possible.

Customer Service

Office personnel were there for anything at all that I needed.

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