Coleman's Collision Center

4.8 (1,456reviews)
96%
1524 Minot Ave,  Auburn,  ME  04210
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Shop AssistantSparkles

In operation 19 years.

Our philosophy is to provide quality workmanship to our customers by utilization of the latest technology, tools and equipment available. In order to do this, we believe it is crucial to invest in our technicians. In order to maintain the highest level of craftsmanship it is imperative that our employee’s go through the latest training in the tools and products they use on a daily basis. POC strives to provide them with continuous training in the areas of new equipment, ASE and I-Car certifications. As part of the standard operating procedures for POC, methodical repair planning is paramount to our processes in ensuring a full scope of accuracy. Being an environmentally conscious company is another vital concern to the well being of our employees and our local community. Location Manager, Todd Dutil has many years of experience in the collision Repair Industry.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,456)

Likely to Recommend

Will definitely recommend friends and family

Repair Quality

excellent experience, paint work if fabulous 👌

Customer Service

Superb customer service

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Repair Quality

Customer Service

Fantastic customer service!

Returned Clean

Likely to Recommend

They were able to take my car in faster than other body shops and they did quality work with great customer service.

Repair Quality

They did great work in the car but it took longer than they had told me it would take.

Customer Service

Any one I talked to was very helpful every time I called or came in.

Returned Clean

Likely to Recommend

Repair Quality

Great job and good customer service from Andrew!

Customer Service

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Customer Service

My Experience

Job done very well and on time recommend to anyone to get repairs done at colemans collision

Likely to Recommend

Repair Quality

Coleman’s had my car for two months. Back ordered parts are understandable but I was inconvenienced an extra two weeks because the wrong wheel was ordered and this wasn’t noticed until half an hour before I was supposed to pick the car up. When I finally got my car, I noticed it was driving very sluggish. Got home, my heat shield on my hood fell off and pins fell into my engine bay. One of my headlights wasn’t plugged in (HUGE SAFETY HAZARD; obviously there wasn’t a safety inspection done) and an air duct was just sitting in my engine bay and I just ripped it right off. It wasn’t connected to the top of the radiator so my car wasn’t even close to getting the proper air supply it should have.I took pictures of everything. Looking at it now, my car was being internally damaged because of this shops work. Not only was I driving it around, but the shop also informed me they drove my car multiple times, to a tire warehouse and back, all before I caught this issue at home (more damage). I also noticed that they removed and installed my radiator and other relating components.Brought it back and had these issues addressed, or so I thought. A week later I noticed I was still having air related issues; my car still driving sluggish, my a/c was blowing hot air, and my speed selector wouldn’t stay in place and my a/c would turn off while driving. I had to bring my car back AGAIN and they told me my coolant level was low and that they refilled it and charged my a/c condenser. They told me they could not diagnose the speed selector issue and that I would need to bring my car to the dealer to have the issue diagnosed, and only with proof of it being caused by the accident, would the repair be fixed (even though this CLEARLY never happened before the accident). This was about a week ago, I haven’t had time to drop off my car at the dealer as I have an hour commute working at a hospital, and on my way home from work today my car broke down. I was on the highway, and I had to slow down for the toll plaza and tried to get back up to speed. My car wouldn’t go back up to speed and went into limp mode. White smoke started pouring from my exhaust and from behind the car I could see my radiators fan shadow underneath the car that was moving so slowly I saw it rotating clear as day. I believe my head gasket has blown, but my car is definitely 100 times worse than what it was before my accident. Ever since I picked my car up, this shops work has caused damage to my car. I basically paid $500 (my deductible) for my car to be damaged, break down, and be inconvenienced for three months. I am now without a car again, and need to have my car inspected again, to deal with the whatever damage was caused to my car. This whole experience has been unacceptable.

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Repair Quality

Work performed is excellent, thanks

Customer Service

Estimate given was half what was final invoice?

Returned Clean

Likely to Recommend

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Returned Clean

Likely to Recommend

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Likely to Recommend

Great job and teamwork.

Repair Quality

Easy to schedule with and repairs were well done.

Customer Service

Everyone was friendly and helpful and answered my questions.

Likely to Recommend

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Customer Service

Returned Clean

Likely to Recommend

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Likely to Recommend

Lack of detail Leaving center bolt looseAnd potentially scratching other exterior parts near the repair area. But again the paint match is amazing and I commend them for that

Repair Quality

I feel there is damage to exterior parts near the repaired area . I don't think these scratches or chips happen during the accident because I because I would have seen them when I took pictures.

Customer Service

Scratches and chips along the side of the driver's side Fender which were not there before. Not including loose thunderbolts which I could turn by him that were not tight and who knows else what is loose.

My Experience

Coleman’s made the process super easy. Repair looks perfect. Finished ahead of schedule. Very pleased. Thank you!

Likely to Recommend

Repair Quality

Amazing job they did on my truck!

Customer Service

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Customer Service