Sebago Lake Collision

4.9 (1,277reviews)
98%
847 Roosevelt Trl Unit 2,  Windham,  ME  04062
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Shop AssistantSparkles

In operation 65 years, 11 years at this location.

Our philosophy is to provide quality workmanship to our customers by utilization of the latest technology, tools and equipment available. In order to do this, we believe it is crucial to invest in our technicians. In order to maintain the highest level of craftsmanship it is imperative that our employee’s go through the latest training in the tools and products they use on a daily basis. POC strives to provide them with continuous training in the areas of new equipment, ASE and I-Car certifications. As part of the standard operating procedures for POC, methodical repair planning is paramount to our processes in ensuring a full scope of accuracy. Being an environmentally conscious company is another vital concern to the well being of our employees and our local community. Location Manager, Scott Yates has been with POC Collision for over 5 years and very experienced in the collision repair industry.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,277)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional service quality, with many highlighting the professional and friendly staff who go above and beyond expectations. The communication throughout the repair process receives outstanding feedback, with customers appreciating regular text updates and being kept informed at every step. Timeliness is generally excellent, with many repairs completed early or on schedule. Customers frequently mention the high-quality workmanship that makes vehicles look brand new, often exceeding expectations. The cleanliness service, including interior cleaning, is consistently noted as a pleasant surprise. Many customers express strong loyalty and recommend the shop to family and friends, citing the stress-free experience and professional handling of insurance coordination.
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"Cant say enough about this company! Excellent work and customer service. Turnaround time is exceptional! ..." Read more
"Above and beyond all expectations. Amazing quality of work, great communication, and a total staff committed ..." Read more
"Couldnt say enough good things about them. Great staff, quality work."
"The repair job was done perfectly! You'd never know that anything was damaged!"
"A+++ service"
"A few days early!"
"Very happy with your service, love the text updates, my car was done faster than the estimated time."
"I was told 2 weeks they would have it, but it was done early."
"1 day early"
"It was done early to my excitement!"
"Great with communication! Appreciated all the text updates"
"Frequent text message updates"
"They were excellent letting me know each step."
"Yes daily notifications on progress"
"Excellent communications - and craftsmanship"

My Experience

The customer service was absolutely outstanding! From the first phone call I knew I was dealing with a group of professionals. Every transaction with Sebago Lake Collision was personable and very pleasant. 10/10 recommend to anyone looking for repairs to their vehicle to start here and you won’t be disappointed. Well done!

My Experience

Customer service was outstanding! My vehicle was repaired quickly and they kept me up to date throughout the entire process! Definitely my go to place from now on for any auto body repairs I might need!

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My Experience

Prompt service,professional communication

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My Experience

Your staff is very professional. I love the updates so I knew exactly when I was going to pick up my car thank you very much!

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My Experience

Everyone was fantastic. Jesse at the desk was very pleasant and very thorough in her explanations. I was also very, very happy to see my car had been vacuumed. What a nice surprise. Will definitely recommend Sebago Lake Collision!

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They did a great job.

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Great customer service.

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My Experience

Great service. Made everything about the process easy. Everyone was incredibly nice and professional. Hope I don't need their service in the future, but will be happy to go back if needed!

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Amazing job!!!!!

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Amazing customer service

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My Experience

All around great experience from first phone call to picking up my vehicle. They went above and beyond. Also the repair came out perfect! Thank you!!

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The job was done well and on time. During the process however, simple verbal communication via phone beats the mysterious texts with links to documents that need explanation any way.

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Returned Clean