Moody's Collision Centers - Gorham

4.9 (2,732reviews)
98%
200 Narragansett Street,  Gorham,  ME  04038
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In operation 49 years, 18 years at this location.

Moody's Collision Centers started in Gorham, Maine in 1977, and has grown to 15 locations all in Maine. In 2003 Moody’s became an ESOP (co-worker-owned). In the last few years, we have opened heavy truck locations in Bangor and Gorham, as well as opening our newest location in Brunswick in December of 2025. We are active in many local projects and support many organizations. We enjoy being involved in the community and helping local organizations succeed and meet their goals. We require ongoing training for our co-workers and have earned the highest accreditation for training in the industry. We utilize the latest technology in tools and equipment, combined with traditional methods. Moody's is the leader in collision repair providing quality repairs at a competitive price all backed with a lifetime warranty on workmanship. We strive to be the repairer of choice in our great state of Maine.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 4:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (2,732)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting vehicles were returned looking brand new and damage completely undetectable. Communication stands out as a top strength, with customers appreciating regular text, phone, and email updates throughout the repair process. Timeliness is frequently highlighted, as many vehicles were completed ahead of schedule. Interior and exterior cleaning upon return was an unexpected and widely appreciated bonus. A few customers noted isolated concerns such as missed parts, paint imperfections, or communication gaps near completion, but these were flagged directly by customers as areas for improvement rather than reflecting the overall experience.
AI-Generated from reviews written in the last 12 months
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"The repair was completed with total professionalism. I especially appreciated the seamless coordination ..." Read more
"... myself, insurer, repair crew, and rental company. Repair quality was excellent." Read more
"... Friendly, helpful, quick turn around on the work, and it looks like my vehicle never had any damage at all! 5 stars!!" Read more
"... coordination with my insurance. Last but not least, my vehicle looks fantastic. Very quality work!!! Thank you for everything." Read more
"Excellent work. Finished on time. Excellent customer service. This is the second time I have used Moodys Gorham, ..." Read more
"... Not only was the vehicle ready when promised, but they actually beat the original completion estimate by five full days." Read more
"Daily text messages about the progress. My car was done three weeks earlier than anticipated. Was not expecting that."
"the job was done very professionally and completed a day before I was initally quoted"
"Performed ahead of schedule and excellent workmanship on the vehicle and exceptional customer service treatment"
"... They kept me updated on how repairs were going and I got my car back in a timely manner. My car looks great as if it were never in accident! ..." Read more
"... transparent, setting clear expectations from the start and keeping me updated at every milestone." Read more
"Fantastic customer service. Kept me better informed than the insurance company. They reached out at least weekly while insurance ..." Read more
"I think keeping the customer informed during repair progress is so important! It lessens the stress while waiting. It speaks well ..." Read more
"Lots of text messages- I love that and was so surprised how informed I was! A+"
"I dropped the car off on a Tuesday and it took about 2 weeks. I knew that the car wouldn't be touched until the ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

The team at moodys is amazing. From the first call to the front desk and then onto the quote. Amazing. Then from the work down and communication keeping me in the loop the whole time automatically. First class outfit. Thank you so much.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Raleigh was amazing throughout the entire process!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The service with Moody representatives was excellent. They were timely & informative with information as to statis & next steps. My vehicle was completed before the original date & I was extremely happy about that. Stacey & Dave could not have been nicer in their interactions with me & Swoozy at the front desk was very pleasant & she always had a big smile & was informative in her interaction with me. I also loved the fact, that when picking up my vehicle, I was also greeted by a wonderful, lovable fur creature by the name of Nova. Loved it ! I would recommend Moody's to any & all based on my experience. Thank you !

Likely to Recommend

Repair Quality

Everyone was friendly, pleasant & very timely ! I would recommend Moody's to anyone !

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

The repair looks great and I really appreciate that you cleaned the interior and washed my truck!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Front bumper was hanging two inches lower on one side the first time I tried to pick it up. New scratches were on the passenger side cab corner the second time. Had it over a month

Customer Service

Dave was very good to work with and communicating

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

Yes

My Experience

Moodys is well known for quality work. My experience is no different.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Work done was satisfactory but truly not amazing.

Repair Quality

Long story but the work was done in Gorham due to availability challenges at other Moody’s. The vehicle being towed by Horace Mann Insurance even though I live north of Bangor and was damaged near to where I live. There was an also a long delay by Horace Mann in determining whether or not to total or repair the vehicle. Communication between the Gorham shop and me was somewhat complicated by these circumstances.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

The car literally looked as good as new!

Repair Quality

Looks great!!!!!

Customer Service

Raleigh was there every step of the way

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

We have continually had an amazing experience with Moodys. Definitely would and do recommend Moodys often

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

I would and do refer anyone I know to Moodys!

Repair Quality

You guys always do such amazing work!!!!

Customer Service

Everyone is always so kind!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent service. My car looks terrific. The process went smoothly and efficiently. We appreciated the regular updates as well the friendly and helpful staff. We’re so pleased to have our car back. Thank you!

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