Moody's Collision Centers - Gorham

4.9 (2,673reviews)
98%
200 Narragansett Street,  Gorham,  ME  04038
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In operation 49 years, 18 years at this location.

Moody's Collision Centers started in Gorham, Maine in 1977, and has grown to 15 locations all in Maine. In 2003 Moody’s became an ESOP (co-worker-owned). In the last few years, we have opened heavy truck locations in Bangor and Gorham, as well as opening our newest location in Brunswick in December of 2025. We are active in many local projects and support many organizations. We enjoy being involved in the community and helping local organizations succeed and meet their goals. We require ongoing training for our co-workers and have earned the highest accreditation for training in the industry. We utilize the latest technology in tools and equipment, combined with traditional methods. Moody's is the leader in collision repair providing quality repairs at a competitive price all backed with a lifetime warranty on workmanship. We strive to be the repairer of choice in our great state of Maine.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 4:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Call
Email

Reviews (2,673)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional customer service, with staff being described as friendly, professional, and genuinely caring. The quality of repairs receives outstanding feedback, with many noting their vehicles look brand new and that damage is completely undetectable. Communication stands out as a major strength, with customers appreciating regular updates via text messages and phone calls throughout the repair process. Timeliness is frequently exceeded, with many repairs completed ahead of schedule. Customers are delighted by the unexpected interior and exterior cleaning service provided. The coordination with insurance companies and rental car services is seamless, making the entire experience stress-free. While most feedback is overwhelmingly positive, some customers noted minor issues with scheduling, occasional delays due to parts availability, and rare instances where follow-up work was needed.
AI-Generated from reviews written in the last 12 months
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"Moodys did a fantastic job with my repairs! They kept me updated on how repairs were going and ..." Read more
"The repair was completed with total professionalism. I especially appreciated the seamless coordination ..." Read more
"My Jeep looks new! Great repair job!"
"Looked brand new where it was repaired"
"You cant tell that it was ever in an accident Everything lines up perfectly . The Paint color matches"
"... Not only was the vehicle ready when promised, but they actually beat the original completion estimate by five full days." Read more
"It was ready 24 hours earlier"
"Ready before it was expected. Great service!!"
"... or maybe more, when I left it on Monday morning. I got it Thursday afternoon!" Read more
"It was finished 12 day ahead of completion date"
"Communication was a standout feature of this experience. Both Moodys and MMG were highly communicative and ..." Read more
"I really appreciated getting phone calls to update me on the progress!!"
"Fantastic customer service. Kept me better informed than the insurance company. They reached out at least weekly while insurance ..." Read more
"Lots of text messages- I love that and was so surprised how informed I was! A+"
"Excellent communication during the entire process!"

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great explanation of the process, everyone was courteous and seemed to really appreciate our business.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Service was amazing both in person and communication about updates. I was pleasantly surprised to find out my vehicle was done earlier than expected and came back freshly cleaned and looking brand new.

My Experience

Service was great

My Experience

Work done with excellence and delivered back to us on schedule

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Moody's is known to be an excellent place for car repairs as well as an excellent place to work. Shawn knows that great people make a great company. His employees are the best!!

My Experience

My Experience

Excellent and thorough job that always put the customer first!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

The work was well done. I’m happy with the finished product.

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Stacey was awesome and very helpful at pick up!

Likely to Recommend

Repair Quality

Easy process friendly and helpful staff and great work done

Customer Service

Awesome people

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was considering paying for my repairs on my own and that the gentleman to quote me just repairing the fender, and then the door or the hood. But when I decided to submit it through insurance, I’m mistakenly to assumed that all the damage from the accident would be repaired. I was not the case. They only repaired the fender and the door. So I had to pay $500 extra for someone to repair the cracked paint damage to the hood, which was only an inch from the edge of the destroyed fender. So I’m dissatisfied in myself, that I didn’t clearly ask what was going to be repaired before I dropped it off at Moody‘s so I was clear on that. But also dissatisfied that the person who recorded the damages tryed to convince me that the cracked paint that was not repaired on the hood, an inch from the completely dented fender, wasn’t due to the accident. I think I know my car and I think I know how it looked before I got smacked by a deer in the side. But your quoter thought he knew more about my car before the accident than me. So ultimately,I I’m disappointed that I brought it to Moody’s. If I had brought it to a different shop, I am sure they would’ve repaired the whole thing including the hood. But I’m a Gorham local and a friend of Shawn Moody so I thought I would be loyal to Moody’s. I have a very good driving record so I hope not to have any more accidents but if I do, I will either bring it to Moody’s and be sure it is very clear what you will repair, or I might take it to a different shop. Being loyal to Moodys cost me an extra $500 just to repair my cracked hood paint.

My Experience

I had to be persistent to get updates. At the start, I had no information. I made sure to call the first day car was towed to make sure my information was on file. A few days later, nothing. I had to call to inquire the status & what the turn around time would be. Original completion date was 7/16. I called that day to ask if we could pick it up. Was told they were waiting on grill, the previous 2 grills were cracked. Confirmed 7/20 as completion. Called yet again on Monday.. had to wait for confirmation & finally able to pick up on Monday afternoon. Communication for the process needs improvement.

My Experience

Thank you!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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