Collex Collision Experts (Coatesville)

5.0 (387reviews)
100%
110 Seltzer Ave,  Coatesville,  PA  19320

In operation 51 years.

Collex Collision Experts is a family owned business that has been serving the local community for over 40 years. We are an I-Car Gold certified shop. Our goal is to make your accident as smooth and painless as possible, with the highest quality of repairs, done on a timely basis. We provide a high level of communication through the repair process by whatever means is easiest for you. Be it in a text, email or the old phone line.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 4:30 pm
Tue 8:00 am - 4:30 pm
Wed 8:00 am - 4:30 pm
Thu 8:00 am - 4:30 pm
Fri 8:00 am - 4:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (387)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for exceptional service quality, with many describing repairs as amazing, immaculate, and undetectable. The professional and friendly staff receive high marks for their courteous approach and expertise. Communication stands out as a major strength, with customers appreciating detailed updates and being kept informed throughout the repair process. Timeliness is another key positive, with vehicles frequently ready ahead of schedule and quick turnaround times exceeding expectations. While most experiences are overwhelmingly positive, a few customers noted minor issues like incomplete additional work requests and occasional communication gaps.
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"The customer service was absolutely phenomenal! I have not experienced the elite level of empathy, ..." Read more
"My car came out immaculate"
"They did an amazing job with my truck"
"Great service, super professional approach with everything!"
"Highly professional and knowledgeable. No nonsense."
"A day earlier!"
"We werent expecting it back so soon!"
"My vehicle was ready at the very start of the estimated repair window."
"Surprising turnaround time."
"I was actually ready one day before"
"Yes. The communication was outstanding!"
"They kept us informed the whole time!"
"Yes they kept me informed. Which I appreciated."
"Great communication and service"
"Very courteous and communicated timelines and finished repair quickly"

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I have used Collex numerous times. Always satisfied. And they are always improving their already great customer service

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The workmanship was excellent and on time.

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It was great.

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I would definitely recommend it! They were just wonderful!

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I have to say that I was more than satisfied. The reps were very nice. I dropped my car off Monday and it was ready Thursday and they did a beautiful job. I would highly recommend them.

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Returned Clean

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This is the second time that we have used collex will probably use them forever.

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Car looks great

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Very kind and very thoughtful. Good quality for the money. Car was fine when they said.

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Outstanding customer service. Only shop not wanting to keep me vehicle two to three weeks. Finished repairs in two and a half days. Highly recommend Collex.

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Returned Clean

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Very easy process - many thanks!

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Returned Clean

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Great people to work with.

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I keep getting a warning late on my dash about my front sensor

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The staff are really friendly

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Todd Was a true professional from start to finish. Could not have been more satisfied with the service I was provided.

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Very Satisfied

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Prompt and courteous

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Repairs were amazing!!

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They were super nice and very friendly! The team made my first experience with a car repair smooth as could be and made me feel comfortable so I didn’t feel so stressed!! I would recommend them to all my friends and family and will definitely be back in the future if I need any more repairs!!Thank you guys so much for taking care of me!!! It’s was a great experience!!!

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I wish I could use all my communication skills as an educator to work with Collex to build the brand! The Collex team should be the number one trusted auto body repair facility in the tri-state area! People simply need to know!

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The customer service was absolutely phenomenal! I have not experienced the elite level of empathy, patience, detail, and hospitality since I moved from New Orleans. They need to run training classes to help local business learn how to mirror their "Platinum" standard customer service, and flawless product outcomes! My family and I would give Collex, it's manager, and office manager a 20 + rating out of 10 if we could! Thank you Collex Team!!

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I am 100% satisfied!

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