Collision Center Marshall LLC

4.8 (159reviews)
94%
13321 15 MILE RD,  Marshall,  MI  49068
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Shop AssistantSparkles

Collision Center Marshall is your trusted collision repair destination in Marshall, MI. As part of Island Auto Group, we bring the strength of a multi-shop operation with the personal touch of a locally invested team. From minor dents to major repairs, we follow OEM repair procedures to ensure your vehicle is restored to factory standards—safely and correctly. We work with all insurance providers, offer convenient Carwise scheduling, and provide clean, well-maintained loaner vehicles to keep you moving while we get your vehicle back on the road.

Payment Types
  • Cash
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (159)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality repairs, with many noting their vehicles looked as good as new or even better than expected. The level of professionalism and friendliness of the team was frequently highlighted, with customers feeling welcomed and well cared for throughout the process. Communication stood out as a major strength, as customers appreciated being kept informed at every stage of the repair process, including updates on timelines and any decisions that needed to be made. Timeliness was another strong point, with numerous customers noting their vehicles were completed ahead of schedule. A few customers noted areas for improvement directly from their experiences, including more accurate timeline communication when delays occur, closer attention to detail during final inspections, and better paint matching. Overall, the vast majority of customers expressed high satisfaction and a strong willingness to recommend the shop to others.
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"My car looks great and it only took half the time to fix they estimated."
"The work was performed in a timely manner."
"They were true their word. THEN were ready a day early."
"It was ready a day earlier than expected"
"... finished and picked up right before they closed. Please just give an.accurate time line and if it changes, please call and let us know instead of waiting for ..." Read more
"... with the experience I had. From the very beginning, the communication was outstanding—by the time I had contacted my insurance company; ..." Read more
"I appreciated the interaction with staff; keeping me informed of progressstatus along with any issues that needed a decision prior to moving forward."
"... just give an.accurate time line and if it changes, please call and let us know instead of waiting for us to call" Read more
"... experience. They provided estimates n took pictures. They were very friendly n answered all my questions. My Scuby once again looks fabulous!" Read more
"Again, they are awesome, they called and let me know, how things were going."

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We have always had great results from you guys.

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Always a pleasure

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It looks beautiful. You did an amazing job!

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Addison and Dayton were very polite, helpful, and efficient. They both made the process quick and easy.

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I would highly recommend Collision Center.

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They did a awesome job fixing my bumper and side panel.

Customer Service

Again, they are awesome, they called and let me know, how things were going.

Returned Clean

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The work was done well, and the people were friendly.

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The interior of my car, particularly on the right side, was covered with a fine dust. I’m assuming residue from the paint refinishing process? It required me to do a lot of cleaning, and I feel that should have been done by staff at Collision Center.

Customer Service

Addison called me several times to confirm the work that was being done and keep me posted as to the timeline.

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The windshield wiper on passenger side was damaged, I didn’t notice till I turned on when it rained. Was good before tree fell on truck

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Yes for sure

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Excellent service from start to finish. Always kept us updated. Took care of any questions. Great place to take your car

Customer Service

Addison is amazing always calls to give you updates

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This was my first time using Collision Center of Marshall, I was very impressed on how they kept me informed on the repairs and anything that was going past our orginal pick up date. We were very pleased on how the results turned out.

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Addison at the front counter was fantastic and very knowledgeable. I definitely enjoyed speaking with her everytime she called to keep me updated on the progress.

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My blazer was fixed in a timely manner and Madison was very helpful and friendly and the young man who assessed the damage was also friendly and quickly drew up a quote. I am happy with the work that was done

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They did a great job, definitely would recommend them to anyone!!!

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I couldn't give it a higher score because of the under the hood issues.

Repair Quality

The body work and the painting seems to be good, but the new "Prius" decal on the bumper still has a few bubbles under it. I couldn't give a higher satisfaction score because after completion of service I happened to check underneath the hood to notice that the hood prop rod was not fastened securely so it was loose against the engine, plus the cover to the fuse box was not replaced and was laying on a flat spot near the front of engine. I noticed this after I heard a rattling sound coming from the engine, so I stopped at a nearby gas station to check; thankfully, I was able to attend to the important details that were missed without any loss or damage to the engine.

Customer Service

Addison was friendly, helpful, knowledgeable and easy to communicate with.

Returned Clean