Collision Connection

5.0 (1,545reviews)

99%

(479) 770-5100

211 Commercial Avenue, Lowell, AR 72745

99%

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211 Commercial Avenue
Lowell, AR 72745

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About Collision Connection

See Photos

211 Commercial Avenue
Lowell, AR 72745

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

In operation 27 years, 19 years at this location.

We know you have plenty of options when it comes to auto repair. Our experienced staff, state of the art repair equipment, and commitment to repairing your vehicle back to its pre-accident condition make us the best choice for a quality repair.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Paintless Dent Repair
On-Site Car Rental - Enterprise®

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

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Reviews (1,545)

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Newest
Rating

1,170 Customers Rated

5 Stars

70.2% Complete

(1084)
4 Stars

4.4% Complete

(68)
3 Stars

0.6% Complete

(9)
2 Stars

0.5% Complete

(7)
1 Star

0% Complete

(0)
< 1 Star

0.1% Complete

(2)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. Communication throughout the repair process received high marks, with customers appreciating regular text updates at every stage. Timeliness was a standout strength, as numerous customers reported their vehicles were completed ahead of schedule. Staff were frequently described as knowledgeable, courteous, and professional. Customers also appreciated the complimentary interior and exterior cleaning of their vehicles. One customer noted a missed paint area requiring a return visit, and another mentioned receiving an excess of update notifications across multiple channels, suggesting a preference for a single streamlined communication method. These observations reflect direct customer input and highlight areas where the shop continues to refine its already well-regarded service.

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Service Quality
Timeliness
Communication

"Customer Service was superb and car repair was timely & excellent! Highly recommend Collision Connection!"

"... than satisfied! Collision Connection has my vehicle looking brand new again, as if it had never sustained any damage at all. I highly recommend Collision Connection." Read more

"Another amazing job from the team, they always go above and beyond."

"Outstanding workmanship. You would never know my car had any damage. They did it in a timely manner for a fair price."

"... excellent job. Communication was prompt and often. The repairs were completed on time as expected with like new results." Read more

"... starting exactly when they were supposed to, but they were able to finish the work a full 6 days early which was perfect as we flew back in and we're able ..." Read more

"My car was ready before the scheduled time. Made me very happy."

"My car was ready a couple of days early and looked new"

"... noon on a Monday and picked it up about 1 on Friday. They had estimated possibly the following Monday, so very happy with that." Read more

"I got to say, thank you very much for a job well done and faster than I expected. I appreciate your honesty. Thank you"

"You guys communicated well and did a fantastic job in a short amount of time"

"... Connection was wonderful! They were very kind and really good at communicating and keeping me up to date. The repair job is top notch!" Read more

"Everything from start to finish was great. Great communication. Fast service of the highest quality."

"Good communication and the car was repaired back to original condition."

"At times too much. At least three texts and e-mails. Need to pick on and stick with it."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Customer Service was superb and car repair was timely & excellent! Highly recommend Collision Connection!"

"... than satisfied! Collision Connection has my vehicle looking brand new again, as if it had never sustained any damage at all. I highly recommend Collision Connection." Read more

"Another amazing job from the team, they always go above and beyond."

"Outstanding workmanship. You would never know my car had any damage. They did it in a timely manner for a fair price."

"... excellent job. Communication was prompt and often. The repairs were completed on time as expected with like new results." Read more

"... starting exactly when they were supposed to, but they were able to finish the work a full 6 days early which was perfect as we flew back in and we're able ..." Read more

"My car was ready before the scheduled time. Made me very happy."

"My car was ready a couple of days early and looked new"

"... noon on a Monday and picked it up about 1 on Friday. They had estimated possibly the following Monday, so very happy with that." Read more

"I got to say, thank you very much for a job well done and faster than I expected. I appreciate your honesty. Thank you"

"You guys communicated well and did a fantastic job in a short amount of time"

"... Connection was wonderful! They were very kind and really good at communicating and keeping me up to date. The repair job is top notch!" Read more

"Everything from start to finish was great. Great communication. Fast service of the highest quality."

"Good communication and the car was repaired back to original condition."

"At times too much. At least three texts and e-mails. Need to pick on and stick with it."

Robert (Chrysler owner) reviewed 10/9/26

Had my vehicle at CC twice in the past year. Each time I received fast friendly service. Vehicle was repaired in a timely manner and restored to like new condition. These folks do great work.

Albert (Ford owner) reviewed 10/9/26

My second vehicle to be repaired at this location. Would recommend to anyone.

Good place to do business with.

Excellent customer service

Anonymous (GMC owner) reviewed 9/18/26

Albert (Ford owner) reviewed 9/14/26

We were very pleased, unlike experiences from other shops.

We have used collision connection in the past and present. We are very satisfied with all of the repairs. Would recommend!

We received satisfactory communication.

Leslie (Toyota owner) reviewed 9/14/26

I always receive excellent service at Collision Connection! My Highlander looks new again, unmarred. I highly recommend Collision Connection for car repairs. 😊

I already do recommend Collision Connection.

More than satisfied! Collision Connection has my vehicle looking brand new again, as if it had never sustained any damage at all. I highly recommend Collision Connection.

Tommy was gracious and helpful throughout the repair process.

Corey (Ford owner) reviewed 9/11/26

Don (Nissan owner) reviewed 9/11/26

Please try him out. He won’t regret it one bit.

If you need any collision repair at all, doesn’t matter, please go see Josh, Tommy, and Steve. These guys will certainly take very good care of you. like they done me thank you guys

Once again, please go see these guys you won’t regret it I promise you

Catherine (Mazda owner) reviewed 9/7/26

I have used them in the past and will again. And I recommend them to friends and family

Above and beyond communication.

Carleta (Buick owner) reviewed 8/25/26

We have used Collision Connection before. We trust them and their work always.

Satish (Honda owner) reviewed 8/17/26

Patrick (RAM owner) reviewed 8/11/26

Ana (Nissan owner) reviewed 7/28/26

Roseland (Honda owner) reviewed 7/27/26

Robert (GMC owner) reviewed 7/27/26

I feel like the guys made sure that my truck was back to like new condition. It was clean and ready to go home when I got there to pick it up.

Work was done on schedule and the truck was clean and as good as new.

Great job

Tony (RAM owner) reviewed 7/23/26

Ernesto (Nissan owner) reviewed 7/20/26

Did a great job.

John (Honda owner) reviewed 7/20/26

Baylee (Honda owner) reviewed 7/16/26

They were professional, quick and responsive to any questions I had. They communicated well through each step of my repair on my car. I am very happy with them!

Adriana (Subaru owner) reviewed 7/13/26

Collision Connection- Tommy in particular- is amazing! I will be recommending this auto body shop to everyone I know that needs work done on their car. THE BEST Auto Body Shop in NWA BY FAR!!

Collision Connection was so fast and friendly and the work they did to fix my car was absolutely PERFECT! Tommy was so easy to work with and answered all my questions and kept me informed of the whole process. My car needed a new door and some paint work done and they were able to get it back to me within a week! They are THE BEST body shop in NWA! Highly recommend them for any body work needed for cars! Thank you!

Tommy was amazing! He kept me informed during the whole process and answered all my questIons. He is kind and very knowledgeable about cars and an expert in his field! Best customer service I have ever received!

Marilyn (RAM owner) reviewed 7/13/26

Work was done professionally, expediently and I was noticed at every step.

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I-CAR and ASE are the two most recognized auto collision repair training and certification bodies in the auto body industry.

Collision Connection

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Collision Connection

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (1,545)

1,170 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -