Collision Masters and Framework

5.0 (489reviews)
100%
119 Pearson Road,  Paradise,  CA  95969
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In operation 8 years, 7 years at this location.

Collison Masters and Framework is a full service collision center. We are an I-Car gold status shop, which is the highest level of industry training recognition. . At Collison Masters and Framework your satisfaction isn't just a goal, it's a guarantee. We back all of our work with a written, lifetime warranty.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 9:00 am - 5:00 pm
Tue 9:00 am - 5:00 pm
Wed 9:00 am - 5:00 pm
Thu 9:00 am - 5:00 pm
Fri 9:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Call
Email

Reviews (489)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering high-quality repairs, with many noting their vehicles looked brand new or flawless after service. The team is frequently described as professional, friendly, and accommodating. Several customers highlighted exceptional insurance coordination, thorough quality control, and thoughtful extras like vacuuming and cleaning vehicles inside and out. Repair timeliness received strong marks, with work often completed on schedule or ahead of time. A few customers noted minor areas for improvement, such as parts availability delays and occasional dust in engine compartments, though these were acknowledged as largely outside the shop's control. Overall, customers express high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... happened. If you're looking for a body shop that delivers exceptional craftsmanship, outstanding customer service, and fast turnaround times, I highly recommend Collision ..." Read more
"Your team was very professional. They worked with my insurance and took care of things. A damaged bumper was delivered ..." Read more
"... bodywork done on my Subaru and Collision Masters has delivered beautiful work and excellent service every time and all within a timely manner. So thankful to have ..." Read more
"We were so pleased with our repair. Our vehicle came back looking better than ever!"
"Very professional. While replacement parts were difficult to come by. They never stop trying."
"Work was done on the day it went in and was finished early!"
"... Collision Masters has delivered beautiful work and excellent service every time and all within a timely manner. So thankful to have them in our community!" Read more
"... craftsmanship, outstanding customer service, and fast turnaround times, I highly recommend Collision Masters and Framework. Thank you for making what could have ..." Read more
"Ready exactly when promised!"
"A day early"
"Absolutely amazing job awesome communication flawless job done"
"We were given top-rate service! The shop communicated clearly and gave updates when needed."
"... finish, the team was professional, friendly, and kept me informed throughout the process. When I got my car back, it looked absolutely flawless—like ..." Read more
"Each step in the process I was kept informed of the repairs & discovery of new problems…."
"They kept me informed on everything"

Likely to Recommend

Repair Quality

We were so pleased with our repair. Our vehicle came back looking better than ever!

Customer Service

We were given top-rate service! The shop communicated clearly and gave updates when needed.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Will be sending lots of service to you guys 😁

Repair Quality

Very nice crew and helped me very well and very fast when no one else could.

Customer Service

Thank you again so great!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Each step in the process I was kept informed of the repairs & discovery of new problems….

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They are very helpful and they did everything to take care fro me thank you very muck

Customer Service

Very professional

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I will tell anyone that this is the place to go for all repairs

Repair Quality

I appreciated all the help they gave me and did a fantastic job on my car. If ever needed again they would be the place I would go. Thanks for everything

Customer Service

GREAT!!!!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

100% happy with the team at CM.

Customer Service

Shawnee and Madison couldn’t be better

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Very professional. While replacement parts were difficult to come by. They never stop trying.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Your number one in my books

Repair Quality

Thanks all of you did a great job

Customer Service

Good friendly and professional attitudes

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I can't say enough great things about Collision Masters and Framework! They did an amazing job repairing my car, and I was truly impressed by how quickly they completed the work without sacrificing quality. From start to finish, the team was professional, friendly, and kept me informed throughout the process. When I got my car back, it looked absolutely flawless—like nothing had ever happened. If you're looking for a body shop that delivers exceptional craftsmanship, outstanding customer service, and fast turnaround times, I highly recommend Collision Masters and Framework. Thank you for making what could have been a stressful experience so easy and for getting me back on the road so quickly!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Absolutely amazing job awesome communication flawless job done

Customer Service

Absolutely amazing job flawlessly done great communication through the whole process

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

I always have a great experience! The front office is very knowledgeable and extremely helpful! I appreciate your work! Thank you!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Absolutely back to a brand new truck

Customer Service

The ladies in the office are professional and always smiling

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

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