Concours Elite Collision Center

4.9 (1,723reviews)
99%
2267 Esplanade,  Chico,  CA  95926

In operation 44 years, 30 years at this location.

As a family-owned and operated business, we know that restoring the structural integrity of your vehicle is critical to the safety of you and your loved ones. We take comprehensive approach to all of your auto body repair needs and give you a better understanding of your claim. There is nothing more important to us than restoring the safety and beauty of your vehicle. That is why we take the time to provide you with one-on-one guidance throughout the repair process to assist you with your claim. For over 40 years we have provided you with safe, complete, quality repairs and we will continue to do just that.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • On-Site Car Rental - Enterprise®
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:00 am - 5:00 pm
Tue 7:00 am - 5:00 pm
Wed 7:00 am - 5:00 pm
Thu 7:00 am - 5:00 pm
Fri 8:00 am - 12:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,723)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, with many highlighting the professionalism, friendliness, and attentiveness of the staff. Repairs are frequently described as flawless, with vehicles returned looking brand new, and the added touch of thorough cleaning inside and out is a recurring highlight. Communication throughout the repair process is widely appreciated, with customers noting timely updates via calls, emails, and texts. While a few customers mentioned delays in parts or completion, most acknowledged these were outside the shop s control. A small number of customers noted minor issues upon vehicle return, such as misaligned parts or inoperative components, though these were promptly addressed. Overall, the overwhelming majority of customers express high satisfaction and willingness to recommend the shop to others.
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"... repairing the front bumper on my vehicle. They were capable, professional, kind and speedy! This is my second time over the years choosing them for my car body ..." Read more
"Used them for years. Never been unhappy with anything they do. I have had a brain injury and they take time with me and make sure I ..." Read more
"Quality from start to finish at all levels."
"Excellent communication and craftsmanship"
"Early!"
"It was actually done earlier than expected which is always a good thing and it didn't effect the workmanship!"
"Right on schedule"
"We received it back right on time and early!"
"actually, a day early"
"Excellent service and communication from beginning to end I am beyond pleased with my car repair"
"teresa sent me emails and texts and kept me up-to-date"
"Very satisfied with communication and attention to detail in repairing my car after an accident causing me ..." Read more
"Great work, Kept me updated on progress of work."
"Prompt courteous and professional service"

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Returned Clean

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Excellent. Have had several cars there over the years. That’s why I go back whenever I have an issue

Repair Quality

Quality and pride is what I experienced. Took my truck to Concours due to a minor bumper accident. Truck was dirty as could be. Kevin got me all brand new (no second hand trailer hitch) OEM parts. When I got my truck back it looked brand new. Took it in for a bumper got it back looking brand new off the lot INSIDE and OUT! They even took off all the scuff marks as well, detailed cleaning. Who doesn’t like a brand new truck?

Customer Service

Quality and Pride in their trade. Insurance companies like to try and skate on parts. These guys ensured me I’d get new every thing

Returned Clean

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They did a great job

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The entire experience, including personnel, Kevin and Bob, and employees behind the scene I didn’t interact with such as painters, etc., was a 10 in every aspect!. They couldn’t have done better! Very professional, thorough, as well as courteous, respectful, and compassionate about my situation. They are the absolute “Best”!

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Returned Clean

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Yes, I would

Repair Quality

Kevin was great, happy with the results. Will recommend shop to other people.

Customer Service

Thank you, Kevin was great

Returned Clean

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Repair Quality

Kevin and the rest of the staff were incredibly helpful. First class operations .

Customer Service

Great customer service experience!

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Repair Quality

Used them for years. Never been unhappy with anything they do. I have had a brain injury and they take time with me and make sure I understand. Definitely a 10.

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Returned Clean

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Repair Quality

Concours Elite did a great job repairing the front bumper on my vehicle. They were capable, professional, kind and speedy! This is my second time over the years choosing them for my car body well being! Thank You~

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Returned Clean

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Yes, I would recommend Concours Elite to anyone needing bodywork done. I was quite satisfied.

Repair Quality

Concours did a wonderful job on my bumper.

Customer Service

Kevin was very accommodating with what needed to be done and keeping me informed of the progress.

Returned Clean

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Repair Quality

I couldn’t be happier with the service I get from Concours Elite. Their work is perfect and amazing. They go over and beyond. Staff is friendly and courteous. The owner, Bob, is a wonderful and caring person.

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Returned Clean

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Repair Quality

The concours team did a wonderful job and got the repairs done quick!

Customer Service

Kept me updated along the process.

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See previous comments

Repair Quality

Theresa was amazing to work with. She coordinated with the people that hit our car diligently and went above and beyond. Also, I was so impressed that the truck was fully detailed upon picking it up, with protective mats on the floors. It might be a standard practice for them, but as a customer, it felt like a very elevated experience. Bob has a wonderful reputation in the community and I will never take any of my cars anywhere else.

Customer Service

Returned Clean

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Always!

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