Concours Elite Collision Center

4.9 (1,743reviews)
98%
2267 Esplanade,  Chico,  CA  95926

In operation 44 years, 30 years at this location.

As a family-owned and operated business, we know that restoring the structural integrity of your vehicle is critical to the safety of you and your loved ones. We take comprehensive approach to all of your auto body repair needs and give you a better understanding of your claim. There is nothing more important to us than restoring the safety and beauty of your vehicle. That is why we take the time to provide you with one-on-one guidance throughout the repair process to assist you with your claim. For over 40 years we have provided you with safe, complete, quality repairs and we will continue to do just that.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • On-Site Car Rental - Enterprise®
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:00 am - 5:00 pm
Tue 7:00 am - 5:00 pm
Wed 7:00 am - 5:00 pm
Thu 7:00 am - 5:00 pm
Fri 8:00 am - 12:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,743)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return, complete with detailed cleaning inside and out. The professionalism and courteous nature of staff received high marks, with numerous customers highlighting a stress-free, welcoming experience. Communication was frequently commended, with customers appreciating regular updates via calls, emails, and texts throughout the repair process. Several customers noted the shop went above and beyond, including coordinating directly with insurance companies. A few customers pointed out that communication around delays and extended timelines could be improved, as unexpected wait times were occasionally not proactively communicated. Parts delays were a noted challenge, though customers acknowledged these were often outside the shop s control. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop.
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"... received yet and it was going to be another 6 weeks. Communication needs to be improved so that realistic expectations are understood by both parties and they ..." Read more
"Excellent communication and craftsmanship"
"Excellent service and communication from beginning to end I am beyond pleased with my car repair"
"Yes…we were informed continuously throughout the process."

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I always recommend Concours Elite

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Concours Elite did an amazing job on repairing my 2010 Lexus RX350 SUV. Bob the owner and his crew do outstanding work. My car looked like it was brand new, gorgeous paint job. Theresa my estimator went out of her way to help me. She made sure my car was safe to drive so I could attend my Grand-daughters wedding the weekend after my accident. She worked with my Insurance carrier to take and make sure all the photos of the damages were up loaded to them quickly so my claim could get processed before I left for the wedding. She came in when she was sick just to make sure all was good for me to make the drive down for the wedding and nothing was going to fall off the car. I highly recommend Concours Elite!!!

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They are amazing. Excellent customer service and work.

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Just the best great communication

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The repair came out better than we thought.

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They were fast, efficient, and did a flawless job!

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My Experience

Can’t thank the staff enough for making this experience go as smoothly as possible. I am so pleased with the results.

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We will not hesitate to recommend Concours Elite!

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The repair was done with excellent results! We are so pleased.

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We received the most courteous and professional response.

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Your work is excellent

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You did such a great job. And grateful for the detail job. My car looks brand new.

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Kevin was so nice!

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I have already referred you to some friends.

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Outstanding service!

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Love this company

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My Experience

Frustrated that the ordered parts kept coming in damaged

My Experience

Excellent service and repair. Teresa was great.

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Great service and very personable staff estimator.

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The work looks fantastic, and the service in person was great. However, the work took 3 months and it was not communicated that it was going to take longer than expected or really why. The communication overall could be improved.