Fix Auto Chico

4.9 (1,190reviews)
98%
275 E Park Ave,  Chico,  CA  95928
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Shop AssistantSparkles

In operation 36 years, 34 years at this location.

Fix Auto Chico: Northern California’s Leading Collision Repair Center For excellent collision repair near Chico, select Fix Auto USA. Our Chico collision repair center is your one-stop body shop in northern California. Fix Auto Chico opened its doors in 1990. It is locally and independently owned by industry veteran Arthur Mercado, who also runs Fix Auto Castro Valley and Fix Auto Alameda. In addition, our body shop is staffed by certified collision repair technicians. Our Chico body shop can repair collision damage to your car’s bumper, fender, windshield, paint, and other exterior components. We provide our collision repair services to residents and visitors of Durham, Paradise, Hamilton City, and other nearby communities. Fix Auto USA goes above and beyond the call of duty to maintain a safe, healthy work environment. We do everything we can to keep you, your vehicle, and our staff safe.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,190)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality repairs that left vehicles looking brand new, with many noting the paint matching perfectly and damage becoming undetectable. The friendly, professional, and welcoming staff received widespread appreciation, with customers frequently highlighting the warm atmosphere and attentive service. Communication was a strong point, as regular text updates and proactive notifications kept customers informed throughout the repair process. Many customers were pleasantly surprised by complimentary interior and exterior cleaning of their vehicles. Timeliness was largely commended, with several repairs completed ahead of schedule. A few customers noted delays due to parts availability or third-party scheduling, and one customer mentioned concerns about repair quality and communication follow-through, as reflected directly in their feedback. Overall, the shop earned numerous repeat customers and strong referral recommendations.
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"Customer service has been absolutely amazing. Speed and quality of work and the repairs is outstanding. Cant even tell anything happened. Detailing my vehicle ..." Read more
"The shop was awesome; very kind people and great work was performed. The car looks great and they cleaned the car inside and out - VERY HAPPY with Fix Auto!"
"I noticed 4 chips on the windshield like a piece of equipment banged into the windshield. Plus half the windshield ..." Read more
"... they said it would. BUT, when I went to pick it up the paint around the wheel opening was unacceptable. They agreed right away and repaired it in only a ..." Read more
"... folks at Fix Auto were friendly and very expert, my car is 16 years old and they matched the paint perfectly. Job well done!" Read more
"Totally satisfied with the work, but the communication and follow through was horrific!"
"Fantastic customer service, great communication, knowledgeable would recommend this company over and over!!!"
"... staff, the quality of the repair workmanship, and the ongoing updates regarding the job in process." Read more
"Only got two updates the entire time, and they should have kept in another day just to be able to wash the black ..." Read more
"... a day longer than expected, but that was alright. They kept me updated on the expected date." Read more

My Experience

Fix Auto has once again demonstrated that they are the Premier Auto Body shop. Their consistent dedication to absolute customer satisfaction is clearly reflected in their work. Thank You so very much!

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My Experience

Wow, I was impressed with everyone at this shop! I will definately bring my car here if I ever need anything :) Upfront, clear, helpful getting a rental. Explained everything also. ALL were awesome! Thank you all!

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This place is incredible! Look no further!! My truck LOOKS new. The color on the repairs matches perfectly! From the beginning to the end and the whole process of getting my truck into the shop for timely extensive repairs to the insurance claim, Leo navigated it all like the true professional he is!

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My vehicle looks perfect!

Customer Service

Never disappointed. Communication always prompt and honest.

Returned Clean

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Great service!

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Everyone I dealt with was positive, friendly and helpful throughout the process.

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My Experience

We received a warm and friendly greeting upon entering. Someone patiently took a thorough look at the damage and did not ask questions about what had happened to cause it. We were asked to have a seat while he took a few minutes to get us an estimate of the cost. Would have liked to have known that it would take more like 20 minutes which was understandable once we received the detailed report. The whole experience, including rental car arrangements went smoothly. And though I might have been a bit talkative being unfamiliar with the experience, everyone there patiently listened, removed any concerns, and basically treated us like family. It couldn't have gone any better or been any more appreciated!

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Great from start to finish. Professional, patient, caring, pleasant, respectful, genuine, great communication. Treated us like family. Couldn't have asked for more.

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The overall experience was great. All the people were very nice and knowledgeable. The shop was very clean. The car looks amazing, not only was the damage repaired as if it never happened, but also the car was cleaned inside and out -even the tires! I would highly recommend Fix Auto.

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The shop was awesome; very kind people and great work was performed. The car looks great and they cleaned the car inside and out - VERY HAPPY with Fix Auto!

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It was so easy to work with them and everyone was really helpful! I’m so glad i went through with them!!

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I would 100% tell everyone to go through with them! It was a great service.

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Everything looks amazing!

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Customer service was amazing! Everyone was so kind and helpful. They let me know everything and I would 100% go through with them again!