Fix Auto Chico

4.8 (1,127reviews)
97%
275 E Park Ave,  Chico,  CA  95928
See Photos
Online Estimate
Book Appointment
Bot
Shop AssistantSparkles

In operation 36 years, 34 years at this location.

Fix Auto Chico: Northern California’s Leading Collision Repair Center For excellent collision repair near Chico, select Fix Auto USA. Our Chico collision repair center is your one-stop body shop in northern California. Fix Auto Chico opened its doors in 1990. It is locally and independently owned by industry veteran Arthur Mercado, who also runs Fix Auto Castro Valley and Fix Auto Alameda. In addition, our body shop is staffed by certified collision repair technicians. Our Chico body shop can repair collision damage to your car’s bumper, fender, windshield, paint, and other exterior components. We provide our collision repair services to residents and visitors of Durham, Paradise, Hamilton City, and other nearby communities. Fix Auto USA goes above and beyond the call of duty to maintain a safe, healthy work environment. We do everything we can to keep you, your vehicle, and our staff safe.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car
Call
Email

Reviews (1,127)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering high-quality repairs that leave vehicles looking brand new, with many noting their cars appeared showroom-ready upon pickup. The staff is widely recognized for being friendly, professional, and courteous, creating a welcoming environment from the first interaction. Communication stands out as a key strength, with customers appreciating regular text updates throughout the repair process. Timeliness is also frequently highlighted, with several customers noting their vehicles were completed on or ahead of schedule. A number of customers mention the added touch of having their vehicles cleaned inside and out as exceeding expectations. A few customers noted areas for improvement, including occasional delays in completion, isolated paint or parts concerns, and in one case, a desire for more proactive communication. Multiple customers have already recommended the shop to friends and family, reflecting strong overall satisfaction.
AI-Generated from reviews written in the last 12 months
Select to learn more
"Customer service has been absolutely amazing. Speed and quality of work and the repairs is outstanding. Cant even tell anything happened. Detailing my vehicle ..." Read more
"Professional, quality work. Hands down the best autobody repair shop in the region!"
"Every employee was super nice and you can tell they are all happy to be there. It's one of the reasons I will always ..." Read more
"Best service Ive had with an auto body shop, they definitely went above and beyond to take care ..." Read more
"Have used Fix Auto several times now. Service is always top notch and their customer service is fantastic. Work is always superb and our vehicles come back ..." Read more
"Totally satisfied with the work, but the communication and follow through was horrific!"
"Fantastic customer service, great communication, knowledgeable would recommend this company over and over!!!"
"... Auto staff was very pleasant and easy to work with. They kept me informed of their progress every step of the way. I was very pleased with the initial visual appearance ..." Read more
"... staff, the quality of the repair workmanship, and the ongoing updates regarding the job in process." Read more
"I received text messages regularly on the progress they were making."

My Experience

My Experience

The parts in the back that needed to be fixed is not on ther right... a big gap and it kind of poped out. and thers something that u washed the car with is on my windows..ther not coming off. U csn see it all over the glass windows ..was not like that before ..and no one went over the car with me.befor I left..so I didn't notice the things wrong with it. my husband saw it when I got home..and ther were parts of the car left in the back set..and a water bottle of something but it looked very nice e other then that..thank u

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Very professional, met all my expectations.

Repair Quality

Repairs appear to have been fully completed as agreed.

Customer Service

Appears that they did an excellent job at this point.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for a wonderful job! My car looks great!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You guys were great. Have already recommended you to friends. AND you came in under the estimate! Thanks again

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My car looks great! Repairs were completed on time and on budget. I’m very happy with the results

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

From the very beginning when getting an estimate everybody was very professional and very nice. I decided to go with Fix Auto Chico and I'm so glad I did. They did a wonderful job on the repair and not only that my car was completely detailed it looked like a brand new car when I came and got it. I highly recommend Fix Auto Chico the experience was wonderful.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Excellent customer service. Excellent job.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

the team is friendly and accommodating. I've had service here a few times now and always left satisfied. thanks y'all!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Fast efficient and great communication

Customer Service

Fast efficient and great communication

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

1 - 20 of 1,127

Nearby Driven Brands Auto Body Shops

Auto body shops nearby

view more shops in: Chico  |  95928