Collision Pros - Tahoe
In operation 47 years.
Collision Pros is a full service collision center. We are an I-Car gold status shop, which is the highest level of industry training recognition. We are certified and trained by most major manufacturers. Our shop is preferred by 9 out of 10 major insurance carriers. At Collision Pros your satisfaction isn't just a goal, it's a guarantee. We back all of our work with a written, lifetime warranty.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 1:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Outstanding work. Job very well done.
Likely to Recommend - 5.0/5.0 -
Without hesitation.
Repair Quality - 5.0/5.0 -
Outstanding service and a very high quality repair. Damage is absolutely undetectable. Couldn’t be more pleased.
Customer Service - 5.0/5.0 -
Outstanding service; professional, experienced, understanding and friendly.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
Still waiting for a few more parts They did not mention one missing part that we brought to there attention
Likely to Recommend - 4.5/5.0 -
I do not like to refer people to anyone as each situation is different, however I believe that I received a great service.
Repair Quality - 5.0/5.0 -
I am very satisfied with the repair of my vehicle in a timely manner. Color match and workmanship is good. Paid out of pocket and was given a great estimate. I have no problem referring others. Thanks
Customer Service - 3.5/5.0 -
Customer service was good. No complaints that matter, plus I never give a 10 so I am very critical on rating anyone.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The team at Collision Pros was excellent. Great communication and excellent work on my vehicle.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very professional and great customer service. The work on my card was outstanding
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
Overall, I am satisfied with the customer service at Collision Pros. Everyone I spoke with was friendly, professional, and kept me updated throughout the repair process. Their communication was excellent, and I appreciate their efforts. However, I was disappointed when I received a call that my vehicle was ready for pickup, only to find that several items were still incomplete. There was still a noticeable gap on the right side of the vehicle, the AWD emblem had not yet arrived, the Black Edition emblem had not been installed, and the vehicle was not thoroughly cleaned. The rear cargo area was still dusty, with visible glove marks and dirt inside. I also noticed that the paint on the rear repaired area is somewhat noticeable compared to the rest of the vehicle. Since I have not driven the vehicle since the accident, I cannot yet comment on the quality of the mechanical repairs or whether everything is functioning properly. One thing I specifically requested was that any parts requiring replacement be genuine Honda OEM parts rather than aftermarket parts. After everything my vehicle has been through, I want to ensure it is restored as closely as possible to its original condition. The staff has been courteous and helpful, but I believe the final quality inspection should have been more thorough before notifying me that the vehicle was ready for pickup.
Customer Service - 3.5/5.0 -
Overall, I am satisfied with the customer service at Collision Pros. Everyone I spoke with was friendly, professional, and kept me updated throughout the repair process. Their communication was excellent, and I appreciate their efforts. However, I was disappointed when I received a call that my vehicle was ready for pickup, only to find that several items were still incomplete. There was still a noticeable gap on the right side of the vehicle, the AWD emblem had not yet arrived, the Black Edition emblem had not been installed, and the vehicle was not thoroughly cleaned. The rear cargo area was still dusty, with visible glove marks and dirt inside. I also noticed that the paint on the rear repaired area is somewhat noticeable compared to the rest of the vehicle. Since I have not driven the vehicle since the accident, I cannot yet comment on the quality of the mechanical repairs or whether everything is functioning properly. One thing I specifically requested was that any parts requiring replacement be genuine Honda OEM parts rather than aftermarket parts. After everything my vehicle has been through, I want to ensure it is restored as closely as possible to its original condition. The staff has been courteous and helpful, but I believe the final quality inspection should have been more thorough before notifying me that the vehicle was ready for pickup.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Noah was great and will make an excellent manager at his new shop
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
looks great
Customer Service - 5.0/5.0 -
great customer service. kind and patient .
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Solid customer service. Perfect repair.
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
I did a contact us directly on Friday in leiu of leaving a review. As there was an issue with my interior and I'd much rather resolve it with the service provider than leave a less than perfect review.
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone at collision pros is great. Have had my vehicle there for repairs multiple times, they have always done a great job and covered all their bases. Friendly, helpful staff, quality work. Would recommend. 👍👍
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were very professional and Cameron in particular was great at providing updates and setting expectations
Customer Service - 5.0/5.0 -
See prior comment
My Experience - 5.0/5.0 -
As a first time customer, they talked me through the process and were very patient with my needing regular updates
Likely to Recommend - 5.0/5.0 -
100% I would recommend
Repair Quality - 5.0/5.0 -
Everything looks like the day it was bought! Great quality work
Customer Service - 5.0/5.0 -
First time I’ve been through the insurance process and their customer service was exceptional. They talked me through everything and didn’t make me feel I was inconveniencing them when I asked for updates
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Got the correct parts!