Collision Solution, LLC

5.0 (623reviews)
100%
688 Oakwood Ave,  West Hartford,  CT  06110
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Shop AssistantSparkles

Collision Solution is a family owned company that has been servicing the West Hartford area since 2005. Our goal is to provide quality repairs on a timely basis that not only look great but are safe too. We have all the newest state of the art equipment, including an aluminum welding station. We believe our customer service is second to none and we provide our customers with detailed updates every 2 days via phone call, email, or text.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:00 am - 4:00 pm
Tue 7:00 am - 4:00 pm
Wed 7:00 am - 4:00 pm
Thu 7:00 am - 4:00 pm
Fri 7:00 am - 4:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Honda
I-Car

Reviews (623)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional repair quality, with many noting their vehicles looked brand new upon return. The team is frequently commended for outstanding professionalism, friendliness, and genuine care. Regular text and call updates throughout the repair process are highlighted as a major strength, giving customers peace of mind. Timeliness is a strong point, with numerous vehicles completed ahead of schedule. Customers also appreciate the seamless handling of insurance coordination, removing significant stress. Complimentary vehicle cleaning upon return is a recurring pleasant surprise. A few customers noted occasional delays due to parts availability or date changes, and one mentioned a concern about their vehicle being left unlocked overnight, both raised directly in their feedback.
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"Fantastic company from the top down. Great communication during the repair process, quick follow up with updates, ..." Read more
"The staff was professional, friendly and skillful! I would highly recommend them to anyone!"
"Excellent Service. Superb Workmanship. Highly recommend!"
"... frequent updates on progress were much appreciated. And, the work on the car is outstanding." Read more
"Already rated. They were awesome. Beautiful body and paintwork."
"Excellent job repairing my jeep and super quick turnaround!"
"Ready 5 days early"
"Great job! Faster than promised and less than estimate. Looks new!"
"Delivered a week early, wonderful surprise"
"There was a Delay in getting of the Parts as it was on Backorder"
"I received Text Messages at least 2 times per week telling me the status of my car repair."
"Excellent service. I appreciate the frequent updates via text."
"Communicated updates, but pleasant to work with, when there is as a miscommunication solve quickly !!!"
"Great communication super easy process. Took all of the stress away"
"... with. My truck looks like new. Great work quality. Great communication all the way through the process. Thank you" Read more

My Experience

Excellent job. Wonderful friendly cooperative team to work with.

Likely to Recommend

Repair Quality

Great service, great people, great quality work.

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

They did a great job and had it done in a timely fashion. Seemless communication with insurance company.

Customer Service

Returned Clean

Likely to Recommend

I really liked Ray & his staff…they were great & friendly

Repair Quality

Customer Service

Excellent Customer Service

Returned Clean

Likely to Recommend

Location. Distant from us

Repair Quality

Customer Service

Very satisfied

Returned Clean

My Experience

This is the second time I've used Collision Solution to repair my vehicle. They do exceptional work, are a certified Honda repair shop, set everything up with insurance, the rental car and deliver when promised. I knew my car was in good hands. The owner, Ray, and the office manager truly make an unfortunate situation stress free. I highly recommend Collision Solution for all your repair needs.

Likely to Recommend

Repair Quality

Communicated updates, but pleasant to work with, when there is as a miscommunication solve quickly !!!

Customer Service

So helpful, clear information, kind, flexible and honest!!!

Returned Clean

My Experience

Fantastic job! Thank you! Please give willow a treat from me.

Likely to Recommend

highest recommendation

Repair Quality

Fantastic Job! Easy to work with and quick turnaround. No surprises!

Customer Service

Kind and efficient

Returned Clean

Likely to Recommend

Repair Quality

great work, great service, great people working at collision solution. They are so kind and helpful. Thank you

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

You are a first class organization. I would recommend you to anyone who needs a referral.

Customer Service

Returned Clean

My Experience

Top notch customer service.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

From start to finish, everything was smooth and simple. Very satisfied. I would recommend without hesitation.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Excellent job repairing my jeep and super quick turnaround!

Likely to Recommend

Repair Quality

Great service, communication and quick repairs!!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Everything went smoothly, they had Enterprise pick me up when I dropped my car off and it looks great

Customer Service

They are great!

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

I had a great experience at Collision Solution. Ray is very knowledgeable and took time to explain everything in detail. They did an amazing job on my Honda.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Most definitely

Repair Quality

Excellent service. The team was professional in answering all our questions. My car looks great.

Customer Service

Excellent

Returned Clean

My Experience

Ray and his team are outstanding! They do whatever it takes to get the job done right and 100%!