Conrad's Auto Body Shop

5.0 (1,179reviews)
99%
19 Clairmont Ave,  Oakland,  ME  04963

Conrads Autobody is a family owned auto repair business that has been serving the community since 1987. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,179)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering exceptional repair quality, with many noting flawless color matches, like-new finishes, and attention to detail. Communication stands out as a major strength, with frequent updates via calls, texts, and emails keeping customers informed throughout the repair process. Timeliness is another highlight, as numerous customers noted their vehicles were completed ahead of schedule. Customers also expressed pleasant surprise at receiving complimentary interior and exterior cleaning. A few customers mentioned delays due to parts availability or insurance-related issues, but noted these were handled professionally. Overall, the shop is widely regarded as the best in the area, with many customers expressing strong loyalty and willingness to recommend.
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"Their repair work in the shop was flawless and the office folks were friendly, accommodating and efficient."
"Not only was the repair excellent you even cleaned the exterior and the interior. I have no problem highly recommending Conrads to ..." Read more
"Conrads did a totally awesome job - my car look brand new! They left my car sparkleing clean inside & out & had it ready in a timely manner. GREAT ..." Read more
"... accommodating to our repair needs and timeframe. They even cleaned the inside and outside of my vehicle before pickup! An extra surprise that added to my satisfaction ..." Read more
"The quality of the my repair was exceptional."
"... several times while my car was being worked on and even finished way ahead of schedule. I was very pleased and would recommend them to anyone!!" Read more
"They got it done faster then expected looks great 👍"
"... was absolutely fantastic except for one thing. The service was quick, I got my car back way sooner than expected and it looks beautiful! The only thing that bothered ..." Read more
"Day's ahead of promised finish date"
"... possible time was stated that it'd be ready, but they still had it ready at original time. Very impressed!" Read more
"... AMAZING to work with. They were very knowledgeable and communication was above and beyond. They updated me several times while my car was being worked on and even finished ..." Read more
"... repair was completed much faster than expected. I was called and emailed with frequent updates. Staff was excellent in communication. Everyone was helpful, informative ..." Read more
"... excellent customer service. Loved the idea of the emails with the progress as it unfolds. I would recommend to anyone to call Conrad's first and foremost." Read more
"... across any issues, they would have reached out to me. Their customer service and communication was excellent." Read more
"... central Maine area knows, the best workmanship of all. Great communication and a thorough repair that made it look as if nothing had ever happened. Thanks" Read more

My Experience

Very prompt and work looks great

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Very excellent quality work which is why we use Conrads shop. Nice people to do do business with; professional and pleasant.

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Returned Clean

My Experience

Car had an estimate date of a few days. Scheduled a time where we would be on vacation and therefore did not need the rental car. Made the mistake of saying we would be leaving it for the week. Car was not ready when we returned from vacation. Infact took 2 separate trips to waterville the next 2 days to pick up Car and each day was told it would be ready the following day. So the car was in there for a week and a half and I had no transportation and wasted gas for 3 extra days trying to hitch rides with ppl going into town. All to be told I would have additional fees that the insurance company would not pickup from services they'd done. An accident that wasn't even my fault and they wanted me to fork over extra funds. Not sure WHY the insurance has them for a fully warranty facility if they aren't willing to cover 100% of what they bill. Im atleast happy they took off the extra charge so I didn't have to cover their extra charges. (Passenger door replacement was what was being fixed for time reference.)

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Very friendly

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Excellent customer service

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My Experience

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I would give them a 20 if I could.

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The quality of the my repair was exceptional.

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They were great, answered all my questions and let me know if I needed anything else to just give them a call.

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They do really good work

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Always friendly

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Their repair work in the shop was flawless and the office folks were friendly, accommodating and efficient.

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Great customer service. Great communication. Beautiful work.

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