Conway Heaton, Inc.
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| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0 -
The collision center did our truck and done a great job. Wish I could say that about my car.
Repair Quality - 2.0/5.0 -
The first paint color was much too white. I refused to accept it. One person told me they didn’t replace the bumper, only repaired and painted the area blending in the paint so he’s saying they didn’t paint the area I showed him the difference. If it wasn’t replaced they shouldn’t have charged the insurance for it. I left it to be redone. Now it’s darker than my car color. I returned the rental and had them drop me off to pick up the car so I brought it home. I gave them a 4 because they washed my car.
Customer Service - 2.0/5.0 -
The first paint color was much too white. I refused to accept it. One person told me they didn’t replace the bumper, only repaired and painted the area blending in the paint so he’s saying they didn’t paint the area I showed him the difference. If it wasn’t replaced they shouldn’t have charged the insurance for it. I left it to be redone. Now it’s darker than my car color. I returned the rental and had them drop me off to pick up the car so I brought it home. I gave them a 4 because they washed my car.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I am not happy with the way that my repairs have been handled.
Repair Quality - 0.5/5.0 -
The quality of the first repair was atrocious. How skilled craftsmen and the office would call me to retrieve my vehicle with such shoddy work so evident is beyond comprehension. I did not except the work that was done. The vehicle was taken back and although the problem was corrected, with the panel, the paint did not match. The paint had metal flake in it and the vehicles paint has no metal flake? The reverse alarm was also not repaired so the vehicle was taken back. The vehicle is still in the shop.
Customer Service - 4.5/5.0 -
Jeff and Rob have been very attentive to my concerns, however, I feel that better attention should have been given before they called to retrieve the vehicle.