Caliber - Bardstown

4.9 (823reviews)

99%

(502) 348-8379

4500 Pennebaker Ave, Bardstown, KY 40004

99%

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4500 Pennebaker Ave
Bardstown, KY 40004

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About Caliber - Bardstown

See Photos

4500 Pennebaker Ave
Bardstown, KY 40004

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

Call

Website

Reviews (823)

Sort By:
Newest
Rating

703 Customers Rated

5 Stars

71.8% Complete

(591)
4 Stars

7.2% Complete

(59)
3 Stars

2.7% Complete

(22)
2 Stars

1.1% Complete

(9)
1 Star

0.7% Complete

(6)
< 1 Star

1.9% Complete

(16)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new or better than before the damage. The team received high marks for proactive communication, particularly through regular text updates that kept customers informed throughout the repair process. Timeliness was a frequent highlight, with numerous customers reporting their vehicles were completed ahead of schedule. The added touch of cleaning vehicles inside and out was a recurring pleasant surprise. A few customers noted occasional delays due to parts availability, and one mentioned difficulty reaching the shop by phone, but these were exceptions in an overwhelmingly positive body of feedback.

Select to learn more

Service Quality
Timeliness
Communication

"Outstanding there was a better term for it. Id say it they are fantastic folks. Great service ..." Read more

"Not only was the repair work flawless, the paint matches spot on. And they vacuumed my car out and gave it a good ..." Read more

"My car looks better than when I bought it. The repairs are clean and were completed in a timely ..." Read more

"Caliber collision was very professional. They did great work on my car. They kept in good contact and let me know ..." Read more

"... From drop off to pick up, everything was very easy. Great customer service is hard to come by these days!" Read more

"Quickest repair I have ever had, nice"

"It was ready 4 day earlier than the estimated date!"

"Got my car back way before estimation date, looks great and even cleaned the inside of my car before returning."

"Earlier 6 days Earlier. Thanks"

"It was delayed multiple times. I had to pay for extra days of rental car."

"I was especially impressed with how well you kept me informed via text about the status of my repair."

"Communication was phenomenal once the car was in their hands. And the outcome is pristine."

"I was informed every step of the way through texts which was convenient and quick."

"Pleased with communication of progress on repairs as well as sticking to the completion date as promised. ..." Read more

"Excellent communication throughout the process. Excellent service and repairs."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Outstanding there was a better term for it. Id say it they are fantastic folks. Great service ..." Read more

"Not only was the repair work flawless, the paint matches spot on. And they vacuumed my car out and gave it a good ..." Read more

"My car looks better than when I bought it. The repairs are clean and were completed in a timely ..." Read more

"Caliber collision was very professional. They did great work on my car. They kept in good contact and let me know ..." Read more

"... From drop off to pick up, everything was very easy. Great customer service is hard to come by these days!" Read more

"Quickest repair I have ever had, nice"

"It was ready 4 day earlier than the estimated date!"

"Got my car back way before estimation date, looks great and even cleaned the inside of my car before returning."

"Earlier 6 days Earlier. Thanks"

"It was delayed multiple times. I had to pay for extra days of rental car."

"I was especially impressed with how well you kept me informed via text about the status of my repair."

"Communication was phenomenal once the car was in their hands. And the outcome is pristine."

"I was informed every step of the way through texts which was convenient and quick."

"Pleased with communication of progress on repairs as well as sticking to the completion date as promised. ..." Read more

"Excellent communication throughout the process. Excellent service and repairs."

Edwin (Nissan owner) reviewed 8/24/26

Everything went well . Car looked like new

Everthing was completed in a timely manner.

All was completed like I was told it would be .

James (Toyota owner) reviewed 8/23/26

Anna (Ford owner) reviewed 8/19/26

Nice job thank you

People were very professional and helpful

Tammy (Nissan owner) reviewed 8/19/26

I’m happy with the Sevice and very informative on what was going on with my car. Employees were very friendly and answered any questions.

Yes, very happy with the service

I’m totally satisfied with the service and the work they done. They were very informative. What was going on with my car and I feel if I had any issues that would fix it right away.

Customer service was very informative on everything about my car

Lisa (Honda owner) reviewed 8/19/26

Caliber did an outstanding job on repairing my car! They kept me informed by text throughout the repair process. - which was so reassuring that my car would be repaired correctly. They were so kind when I interacted with them. They even cleaned my car!! I would recommend them to everyone who needs car repairs. I am so glad I would work with them . Great customer service and great people!

Portia (Ford owner) reviewed 8/18/26

Finish my truck before the pick up estimated pick up date

Sherry (Honda owner) reviewed 8/17/26

Fet (RAM owner) reviewed 8/10/26

Stephen (Chevrolet owner) reviewed 8/3/26

Kathy (Chevrolet owner) reviewed 7/31/26

Excellent job

Great customer service

Eric (Toyota owner) reviewed 7/28/26

Dale (Buick owner) reviewed 7/27/26

They kept me informed of progress and expected completion with reasons for delay. Finished on new date and were willing to come in on Saturday for me to pick up

Katrina (Hyundai owner) reviewed 7/27/26

Luke (Kia owner) reviewed 7/27/26

Kelly (Chevrolet owner) reviewed 7/24/26

Elizabeth (Nissan owner) reviewed 7/20/26

Car looks great. It did take longer than expected.

Very friendly kept me informed.

Erica (Chevrolet owner) reviewed 7/16/26

Linda (Chevrolet owner) reviewed 7/16/26

Steven (Chevrolet owner) reviewed 7/9/26

It sucks because you can't call in and talk to anyone , that's poor communication and bad business

Patricia (Honda owner) reviewed 7/8/26

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view more shops in: Bardstown | 40004

Insurance deductibles are typically paid when picking up your vehicle. Check with your auto body repair shop before arriving to understand what payment types they accept.

Caliber - Bardstown

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Bardstown

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (823)

703 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?