Caliber - Bardstown

4.9 (837reviews)
98%
4500 Pennebaker Ave,  Bardstown,  KY  40004

In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (837)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new or better than before the accident. The frequent text and digital updates throughout the repair process were highlighted as a standout feature, keeping customers informed and reassured. Staff were widely described as friendly, professional, knowledgeable, and genuinely caring. Timeliness was a strong positive, with numerous customers noting their vehicles were completed ahead of schedule. Several customers also appreciated the complimentary interior and exterior cleaning of their vehicles as a thoughtful extra touch. A few customers noted areas for improvement directly from their comments, including difficulty reaching the shop by phone, occasional delays due to parts availability, and isolated instances where minor repair oversights required a return visit.
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"Outstanding there was a better term for it. Id say it they are fantastic folks. Great service great work."
"... letting me know step by step what was being done! They did an amazing job on the repair. They also cleaned my car before giving it back. I was thankful for ..." Read more
"Not only was the repair work flawless, the paint matches spot on. And they vacuumed my car out and gave it a good ..." Read more
"My car looks better than when I bought it. The repairs are clean and were completed in a timely manner."
"Professional service. Amazing quality repair. Good communication updates throughout the whole process. Highly recommend!"
"Quickest repair I have ever had, nice"
"My vehicle was ready earlier than expected"
"It was ready 4 day earlier than the estimated date!"
"Got my vehicle back in 4 days. I was expecting it to take at least a week, if not 2."
"Everything went well and the repair was finished before the estimated completion date. That was very welcome. Thanks again"
"Communication was phenomenal once the car was in their hands. And the outcome is pristine."
"I was informed every step of the way through texts which was convenient and quick."
"Friendly service very accurate on sending text to let you know the progress of your vehicle"
"Thanks for all the updates about my car. Customer service was awesome Totally pleased with the final walk thru"
"I would have liked more updates. I only got them when I called"

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Would never recommend

Repair Quality

50 day completion time. Given an extended date every week. Car has scratches all over the hood.

Customer Service

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Repair Quality

Customer Service

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I have already recommended them to someone

Repair Quality

They damaged the top rail of my car during repairs. They replaced it but it still had a spot on it. They were going to rreimburse me for the spot.

Customer Service

They did a good job on my car.

Likely to Recommend

Repair Quality

They do great work and go an extra step to satisfy their customers . Highly recommend them .

Customer Service

Returned Clean

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I have already recommended to someone

Repair Quality

Customer Service

Very friendly and kept me up to date thru the whole process

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Extremely satisfied!! My SUV looks amazing! Thank you so much!

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

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Repair Quality

My experience was surprisingly great. The car after repair is running well. It looks fantastic! Like an accident never happened! Another thing I greatly appreciated was some cleaned my cars interior and exterior. That was just an added touch that made me happy

Customer Service

Very efficient, helpful

My Experience

Thanks for making her like new again.

Likely to Recommend

I would recommend without hesitation

Repair Quality

The repair was timely and has held up well, very satisfied

Customer Service

Excellent, everyone was friendly, helpful and professional

Returned Clean

My Experience

Caliber did an outstanding job on repairing my car! They kept me informed by text throughout the repair process. - which was so reassuring that my car would be repaired correctly. They were so kind when I interacted with them. They even cleaned my car!! I would recommend them to everyone who needs car repairs. I am so glad I would work with them . Great customer service and great people!

Likely to Recommend

Repair Quality

I had an AMAZING experience with Caliber! They took my car, stayed in contact with me letting me know step by step what was being done! They did an amazing job on the repair. They also cleaned my car before giving it back. I was thankful for the wonderful work they did and their customer service was spectacular! Way to go Caliber!

Customer Service

Excellent customer service!

My Experience

Everything went well . Car looked like new

Likely to Recommend

Repair Quality

Everthing was completed in a timely manner.

Customer Service

All was completed like I was told it would be .

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

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Repair Quality

Nice job thank you

Customer Service

People were very professional and helpful

My Experience

I’m happy with the Sevice and very informative on what was going on with my car. Employees were very friendly and answered any questions.

Likely to Recommend

Yes, very happy with the service

Repair Quality

I’m totally satisfied with the service and the work they done. They were very informative. What was going on with my car and I feel if I had any issues that would fix it right away.

Customer Service

Customer service was very informative on everything about my car

Likely to Recommend

Repair Quality

Finish my truck before the pick up estimated pick up date

Customer Service

Returned Clean