Caliber - Shepherdsville

4.8 (803reviews)

95%

(502) 281-4254

185 Arnold Drive, Shepherdsville, KY 40165

95%

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185 Arnold Drive
Shepherdsville, KY 40165

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About Caliber - Shepherdsville

See Photos

185 Arnold Drive
Shepherdsville, KY 40165

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

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Website

Reviews (803)

Sort By:
Newest
Rating

635 Customers Rated

5 Stars

63.8% Complete

(512)
4 Stars

8.6% Complete

(69)
3 Stars

2.5% Complete

(20)
2 Stars

1.5% Complete

(12)
1 Star

0.9% Complete

(7)
< 1 Star

1.9% Complete

(15)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop's exceptional communication, with many highlighting daily text updates and proactive progress notifications. The quality of repairs receives high marks, with customers noting vehicles looking like new and paint matching being excellent. Timeliness is a strong point, with many repairs completed ahead of schedule. Staff professionalism and friendliness are frequently mentioned, creating a welcoming atmosphere. The complimentary vehicle detailing service is particularly appreciated. While most experiences are positive, some customers noted issues with paint matching, cleanliness upon pickup, and occasional communication gaps requiring follow-up calls.

Select to learn more

Service Quality
Timeliness
Communication

"... repair and kept me informed every step of the way. Their attention to detail was perfect and delivered amazing results and impeccable customer service." Read more

"Caliber gave me the best auto repair experience I ever had….Period"

"There are a few small scratches & paint drips that should not be there"

"Repair looks good paint match not so much"

"... satisfied with the results but unfortunately I'm not, it was perfect before, ran great, no problems, now its giving me problems, it doesn't run right, it ..." Read more

"My car was done before the promised date."

"It was ready a day before. They had even washed and detailed the whole car."

"Super fast turn around 😁"

"Earlier than expected!"

"My vehicle was essentially ready same day. I just wasn't able to pick it up until the next day."

"I love that you kept us up to date on what the progress was"

"I received updates via text every couple of days."

"Daily updates."

"Commented earlier, that was my biggest issue...I had to call multiple times to get an explanation"

"... great the communication leaves a lot to be desired no updates on progress waiting hours on end for a return call" Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... repair and kept me informed every step of the way. Their attention to detail was perfect and delivered amazing results and impeccable customer service." Read more

"Caliber gave me the best auto repair experience I ever had….Period"

"There are a few small scratches & paint drips that should not be there"

"Repair looks good paint match not so much"

"... satisfied with the results but unfortunately I'm not, it was perfect before, ran great, no problems, now its giving me problems, it doesn't run right, it ..." Read more

"My car was done before the promised date."

"It was ready a day before. They had even washed and detailed the whole car."

"Super fast turn around 😁"

"Earlier than expected!"

"My vehicle was essentially ready same day. I just wasn't able to pick it up until the next day."

"I love that you kept us up to date on what the progress was"

"I received updates via text every couple of days."

"Daily updates."

"Commented earlier, that was my biggest issue...I had to call multiple times to get an explanation"

"... great the communication leaves a lot to be desired no updates on progress waiting hours on end for a return call" Read more

Robbie (Chevrolet owner) reviewed 7/31/26

Went above and beyond dealing with insurance for me

Karen (Mazda owner) reviewed 7/30/26

Gene (Toyota owner) reviewed 7/27/26

Everyone was very nice and helpful. With every conversation felt like talking to a family member. Fixed my truck like new, We will be telling everyone what a great place and all the employees are thank you all.

Sandra (Kia owner) reviewed 7/27/26

Christina (Honda owner) reviewed 7/27/26

Jeffrey (Chevrolet owner) reviewed 7/23/26

Anastasia (Kia owner) reviewed 7/13/26

Ltcol William (Kia owner) reviewed 7/6/26

Looks great!

Nicole (Ford owner) reviewed 7/2/26

You guys were great. Just wish my insurance was as put together as you guys.

I wish I had a repaired car to see how well the customer service was

Ronald (Chrysler owner) reviewed 7/2/26

Nothing not to like.

Great job, very quick, vehicle was clean!

Responsive, good communication.

Albert (Ford owner) reviewed 7/2/26

Greg (Nissan owner) reviewed 7/1/26

Dakota (Toyota owner) reviewed 7/1/26

Good customer service and seemed genuinely interested in fixing my vehicle to the best of their ability. Dives like the day I got it. Thank you guys!

Ashley (Jeep owner) reviewed 6/30/26

Everyone I encountered was amazing and made the process of getting my jeep repaired a breeze. Really appreciated having my car cleaned inside and out prior to picking up too. Such a nice touch! Arrangements with Enterprise were taken care of for me and my repairs were done quicker than expected. I didn’t catch anyone’s name but the girl behind the counter was super nice! Thank you!

Cheryl (Toyota owner) reviewed 6/29/26

Thanh (Jeep owner) reviewed 6/29/26

Andrew (Ford owner) reviewed 6/29/26

Kept me informed on everything. Rental was easy will recommend to anyone

Dalton (Ford owner) reviewed 6/29/26

Daelyn (Ford owner) reviewed 6/22/26

No comment

Bailey (Chevrolet owner) reviewed 6/19/26

friendly and communicative staff. car was perfectly repaired in timely manner.

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Damage from hail storms is a common occurrence in some areas of the country but can easily be fixed by an auto body shop. In most cases, the shop will perform a process called Paintless Dent Repair (PDR) which can eliminate the dents without having to repaint your vehicle.

Caliber - Shepherdsville

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Shepherdsville

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (803)

635 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0

Customer Service - 3.5/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 4.5/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 4.5/5.0 -

Customer Service - 4.5/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0