Cooper Body Shop
In operation 79 years.
Cooper Body Shop is a full service collision repair facility servicing all makes and models.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- On-Site Car Rental
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Second vehicle repaired at Cooper, both appear flawless. Done when promised.
Customer Service - 5.0/5.0 -
Easy to work with.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Appreciate the fast service and the courtesy wash thank you
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Body work looks good. Slight alignment issues, but I’m a perfectionist.
Customer Service - 5.0/5.0 -
Everyone I spoke with was very professional and friendly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
I would not recommend due to alignment on scope of work.
Repair Quality - 2.0/5.0 -
The work was completed to industry standards. The door handle on the damaged door was removed but not repainted. The estimate should have stated this handle would be repainted or not - the scope of that work was not communicated. The scratches directly adjacent to the bumper being replaced were not buffed or rubbed out. Again, closing the loop of full scope of repair would have been helpful in level setting expectations. I would have paid to have scratches buffed out - I was not asked nor told they would not be. Communication on initial estimate and exclusions could be improved to communicate a before /after picture to the customer. I came to cooper on recommendation and did not use my regular shop. Sadly I would not return to cooper based on initial lack of level setting on repairs.
Customer Service - 2.5/5.0 -
Nice personality. Want better communication on estimate
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Friendly, efficient, professional.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
very nice looking
Customer Service - 5.0/5.0 -
Always available and informative.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Coopers Body Shop did a great job with the repair and body work. They were completed in the time promised.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
So friendly and got my car fixed fast. B COMPLETELY satisfied
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Passenger seat had stuff on it
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
Like I said the work has been solid for me over the years but oh my goodness the communication breakdown this time should be studied.
Repair Quality - 5.0/5.0 -
Always solid work.
Customer Service - 1.5/5.0 -
I’ve used this shop many times over the years and have always returned because of the quality of their work. I want to continue doing business here, but I honestly don’t understand what happened this time. The way communication was handled during my most recent repair was both unprofessional at best and dishonesty at worst. I called the shop the day before my vehicle was scheduled to be finished to get a definite update so I can plan around picking it up. No one ever called me back. The next day I emailed the shop ([email protected]) asking for an update, and again, no reply. On the third day, when I called back myself, I was told the excuse that they had been calling a different number. Interesting since the shop has successfully called my number numerous times before—especially when contacting me for payment information or to inform me of previous repair delays while waiting on parts. To suddenly claim they had been dialing a “different number” made it obvious that no calls had been made. When I finally did hear from them—four days after the estimated completion date—it was only to ask whether my tire pressure sensor light an existing issue or if it was a result of the accident. Considering the damage was to the entire front passenger wheel, the answer should have been obvious. That call not only failed to address the real issue but delayed the repair process even further. The most frustrating part is that I wasn’t rushing to get my truck back. All I wanted was a clear update so I could plan responsibly and take time off work if necessary, and more importantly, notify my insurance company to request an extension on the rental. Instead, I was left in the dark, juggling logistics with zero communication and then having to deal with dishonesty on top of it. Delays are understandable, but ignoring calls and emails, fabricating excuses, and dragging out repairs without transparency is unacceptable. I’ve trusted this shop for years, but this experience was stressful, unprofessional, and completely out of character from what I’ve come to expect. That said, I’m already over it. I didn’t complain when I picked up the truck, and I’ll probably still come back because the work itself is solid like I said. The only reason I’m writing this now is because this survey showed up in my inbox and today I had the time. Consider this review my free therapy session: you get feedback, I get closure. Everybody wins. I can't say the same thing for the next Karen or Daren though.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I have informed many friends and colleagues as to the great quality of skills at Cooper's Body Shop.
Repair Quality - 5.0/5.0 -
The professionalism of the staff in answering my phone calls with inquiries as to the process were outstanding: everyone was personable and very patient. The repair, upon completion, is most excellent.
Customer Service - 5.0/5.0 -
See previous text, #1.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional, knowledgeable and great to work with