Courtesy Collision Center Brandon

My Experience - 5.0/5.0 -

She was a very nice and friendly person, and she helped me a lot with my car.thank you

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0 -

Overall, a good experience, just took longer than told and I had to make the extra effort to determine what the status of my car was especially since it was drawn out well past the expected completion time.

Repair Quality - 4.0/5.0 -

friendly service; prompt, clear communications occurred early on, but tapered off thru the process; was expecting 1 week to have car back and it ended up over 2 weeks with little communication in between.

Customer Service - 4.0/5.0 -

friendly, and early communications were good, but tapered off thru the process leaving me wondering what was going on and how to continue to coordinate our lives without our car.

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Rennie was absolutely amazing throughout the whole process with explaining everything and updating if there was any delays, etc. Once my car was finished he did a walk around with me to make sure I was pleased with everything & my car is like brand new again!! Thank you for having a wonderful advisor on your team and thank you to the team as a whole for repairing my baby(car) & making her beautiful again!

My Experience - 5.0/5.0 -

You guys did a great job and made sure my car was perfect before I got it back. Thank you.

My Experience - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 0.0/5.0 -

I wasn’t satisfy with my service because when l got my vehicle my tint on my window was stretched up and they wasn’t aware of it until l noticed it the day l pick it up. Now l have to take it somewhere to get it repair. After having my car for two weeks and couple of days. Also when l pick my car up my gas tank was on empty therefore l had to go to nearest station to put gas in it to drive the vehicle. I was told they drove it around the parking lot only, but for my gas to be empty they drove everyday l guess for the car to be empty. I thought l will get the best service being my car was a Toyota model that why l went with you. On Wednesday l will take it to a tint shop to get it repaired hopefully the window glass isn’t stretched , they will be able to match my tint. If the glass is stretched they will have to wait until they order me a new window. I am very disappointed.

My Experience - 5.0/5.0 -

Rennie was great handled my car as if it was his. Love the team so much !

My Experience - 5.0/5.0 -

From the very first phone call to Courtesy collision to the very end Gina walked me through. Gina did a 3way call with me and my ins company to make sure we was all on the same page! I loved that! I was not confused or anything. When I got there from the time I walked in, I was helped right away! The mechanic supervisor kelp me informed as to what was going on with my car. I am very satisfied with the replacement of my windshield. Everyone was very professional. Thank you for a job well done.

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Gina was great to work with, she was super helpful!

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Gina really helped me through the process and got us an appt right away. Everything was excellent.

My Experience - 5.0/5.0 -

David was great, communicated throughout the whole process without me ever having to reach out to him first. He was on top of everything and followed through on all that he said.

My Experience - 5.0/5.0 -

I was excited and pleased with the turnaround regarding the repaired. Victor and the receptionist displayed professionalism made me feel welcome and if I should ever need a repair job done, this would be the place I highly recommend it because the staff is friendly courteous they show empathy and there is not a long way from the time you walk in they greet you with a smile clean Shop I shall I say facility and comfortable while you wait. Everything is ready for you and I didn’t have to look at any further. this was the place where I wanted my vehicle to be repaired because the the service being excellent Victor explained and was very courteous and show empathy and assured me that everything would be liked new and my vehicle was very clean shiny when I picked it up, and I was very happy with the serviced that I received from Courtesy Collision.

Likely to Recommend - 5.0/5.0 -

The staff is outstanding.

Repair Quality - 5.0/5.0 -

My experience with Courtesy Collision has been nothing but excellent service professionals service and knowledgeable staff. My car is like new again and I am very happy with the service that I received from Victor his professionalism. His character is outstanding. The staff at Courtesy collision is out outstanding, especially the receptionist I didn’t catch your name, but her smile her empathy they service that I received was outstanding

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Great job. Thanks Dave kept informed about how the job was going.

My Experience - 5.0/5.0 -

I was extremely impressed by the quality of work completed by the team at Courtesy Collision in repairing the damage to the my vehicle. David Piccorossi was very transparent and clear about the necessary work required to fix my vehicle. A true professional. Thank you for the great job in repairing my vehicle. Much appreciated.

My Experience - 0.0/5.0 -

My original service agent Anthony left the company, Cecily took over in the middle of the process. She was very helpful in getting everything completed including getting parts ordered that I was told were already at the body shop. I was originally told that my need for a rental vehicle was fully covered due to warranty service. 3 weeks into the repairs, I was informed that would not be the case. I would have to pay out of pocket then submit the receipt to Stellantis for reimbursement.