Courtesy Collision Center Brandon
In operation 36 years, 8 years at this location.
We are a Multi-Line Certified Collision Center. We employ only the highest trained certified technicians to ensure your vehicle is repaired to pre-accident condition. We offer a lifetime warranty on all collision repairs. Our certifications include the following: Toyota, Lexus, Honda, Acura, Hyundai, Kia, Chrysler, Dodge, Jeep, Nissan and Infiniti.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
Delays, poor communication, unprofessional on the phone, the repair delays were not communicated to the insurance company causing me to pay out of pocket over $800 for a rental, upon pick up of vehicle had to ask mgr to remove sticky stuff from the side of vehicle, buff out an area and found a strip from my door on the dash as I drove away.
Customer Service - 2.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
There was a slight communication breakdown at the very end when I was seeking to discover when to pick up my car after the repair.
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Extremely happy with the repairs/modifications. My car has been restored to 'better than new'. Courtesy has done a superb job and I have no hesitation with a ‘5 Star’ recommendation to anyone needing collision repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great job on fixing my front bumper. Also thank you very much for the complementary car wash!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
Wasn't a perfect experience, however I don't believe this situation is the norm therefore I would recommend. Plus for the inconvenience the Manager gave a free rental until the work was completed.
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
It took numerous calls, most sent to voice mail or unanswered. Told they do not rent cars, when in fact they do work with enterprise. Finally asked my husband to handle it as I was so busy at work I could not continue to call with nobody answering. Then once someone at the front desk did answer they gave my husband misinformation.
Returned Clean
My Experience - 0.0/5.0 -
Let customers know verbally when car is ready and not guess if it is or it might be. Some people are in a rental car and need to know how long to rent
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
Very poor communication between departments and updates to the actual completion of the work. This experience has cause several negatives within my family life that could have been easily avoided. The final result required the vehicle being delivered to my work location with several stains on the leather, missing rubber seal on the trunk, driver and front passenger floor mats were switched, poor wash job. I was expecting a call back from the service managements on what customer service appreciation they would present. 2 weeks over estimate with not good reasoning and several trips to pickup, but after waiting I get we are still not done.
Likely to Recommend - 5.0/5.0 -
Excellent service.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Courtesy contacted me by text message. The last message stated my car would be ready at a certain time. They were off by two hours. I had to wait for them to finish.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Was all good, but final detail could have been better.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I don't intend to continue getting my car serviced there either.
Repair Quality - 4.0/5.0 -
The door they replaced was good.
Customer Service - 2.5/5.0 -
The person working on my car didn't call back or respond to emails. He told me things were moving forward when they were not. Until a new mechanic was appointed I didn't know what was happening. The second guy was only a little better. The manager offered me free detailing but it didn't make up for 2.5 weeks to replace the door.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My car now looks like brand new. The new look is very pleasing and satisfying. Thank you