Craft Automotive Collision Center

5.0 (169reviews)

100%

(760) 839-3909

2128 W Mission Rd, Escondido, CA 92029

100%

2128 W Mission Rd
Escondido, CA 92029

Get Directions Website Email

About Craft Automotive Collision Center

2128 W Mission Rd
Escondido, CA 92029

Get Directions Website Email

In operation 4 years.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Debit Card

Languages

Spanish

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

I-Car

Call

Website

Reviews (169)

Sort By:
Newest
Rating

116 Customers Rated

5 Stars

65.1% Complete

(110)
4 Stars

3% Complete

(5)
3 Stars

0.6% Complete

(1)
2 Stars

0% Complete

(0)
1 Star

0% Complete

(0)
< 1 Star

0% Complete

(0)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for its exceptional service quality, with repairs described as flawless, immaculate, and exceeding expectations. Many highlight the professionalism and friendliness of the team. Communication stands out as a major strength, with customers appreciating regular text and phone updates throughout the repair process. Timeliness is frequently commended, with numerous vehicles completed ahead of schedule. Customers also note the added touch of vehicles being returned cleaner than dropped off. A few customers mentioned minor concerns such as an unexpected noise after repair and a backordered part not communicated until pickup, reflecting areas customers feel could be refined further.

Select to learn more

Service Quality
Timeliness
Communication

"The Craft Auto team was nothing but exceptional service in both personal care and automotive care. I got my truck back in a timely manner looking good ..." Read more

"Kraft automotive service was very good and their workmanship is far above other shops. I would recommend them to anyone needing auto bodywork."

"The best auto body repair shop around. They do perfect work, and have great communication. I won't go anywhere ..." Read more

"... progressive insurance and made the impossible possible , my car look like brand new . I highly recommend them" Read more

"... process. The car came back looking amazing, and the repair quality exceeded my expectations." Read more

"Our vehicle not only was immaculate but was finished two days earlier!"

"Vehicle was done a day earlier than quoted! Exceptional service."

"It was ready before the estimate"

"Several days ahead of schedule"

"... me informed about the progress on my car and also completed the job well in advance of the original time estimate. I would definitely recommend them." Read more

"Customer service was outstanding, their communication was better than any other shop Ive dealt with"

"Great communication, text messages with updates were above and beyond."

"... back in a timely manner looking good as new as well constantly keeping me up to date on what was going, helping with whatever insurance questions I had ..." Read more

"Customer Service was exceptional Excellent communication Helpful updates Knowledgeable and professional"

"... a timely manner. Awesome work, highly recommend. Keep me informed about progress daily." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"The Craft Auto team was nothing but exceptional service in both personal care and automotive care. I got my truck back in a timely manner looking good ..." Read more

"Kraft automotive service was very good and their workmanship is far above other shops. I would recommend them to anyone needing auto bodywork."

"The best auto body repair shop around. They do perfect work, and have great communication. I won't go anywhere ..." Read more

"... progressive insurance and made the impossible possible , my car look like brand new . I highly recommend them" Read more

"... process. The car came back looking amazing, and the repair quality exceeded my expectations." Read more

"Our vehicle not only was immaculate but was finished two days earlier!"

"Vehicle was done a day earlier than quoted! Exceptional service."

"It was ready before the estimate"

"Several days ahead of schedule"

"... me informed about the progress on my car and also completed the job well in advance of the original time estimate. I would definitely recommend them." Read more

"Customer service was outstanding, their communication was better than any other shop Ive dealt with"

"Great communication, text messages with updates were above and beyond."

"... back in a timely manner looking good as new as well constantly keeping me up to date on what was going, helping with whatever insurance questions I had ..." Read more

"Customer Service was exceptional Excellent communication Helpful updates Knowledgeable and professional"

"... a timely manner. Awesome work, highly recommend. Keep me informed about progress daily." Read more

Shelley (Toyota owner) reviewed 8/6/26

Always great service and repairs.

Cookie (Honda owner) reviewed 8/6/26

I was pleasantly surprised with the courtesy, knowledge, swiftness, professionalism, and the fact that I was able to get my car back 3 days earlier than I had been told!!! Communication was right on!!! Thanks to Shawn and his crew!!!!!

Jon (Tesla owner) reviewed 8/6/26

Shon and his team are the best! This repair was done on a used car I bought from a dealer. He didnt let me know they had done and Bondo job on the back hatch. A year later it was cracking. Shon and his team ground out the Bondo and pulled the dent properly and matched the paint perfectly and all under budget too! Shon and his team have worked on several vehicles for me and have been great everytime!

Doug (Hyundai owner) reviewed 8/3/26

Lindsey (Chevrolet owner) reviewed 7/31/26

Shon was so wonderful and helpful. This was a great experience after an accident

Scott (Chevrolet owner) reviewed 7/27/26

Aaron (Volvo owner) reviewed 7/25/26

You guys knocked it out of the park. Excellent repair, car looks new, and you were able to complete the job very quickly. Thank you!

Joe (Volkswagen owner) reviewed 7/24/26

High attention to detail. Great color match. Excellent communication follow-up.

Great communication.

Matt (Toyota owner) reviewed 7/23/26

Darby (Lexus owner) reviewed 7/17/26

Best communication ever! Thank you so much.

Michelle (Hyundai owner) reviewed 6/29/26

Raeizon (BMW owner) reviewed 6/18/26

Good communication.

Excellent communication and customer service. Easy to understand.

Kristopher (Ford owner) reviewed 6/17/26

Happpy

Martin (Dodge owner) reviewed 6/15/26

Another great repair, perfect job, finished on time, threw in a clean and vacuum, and the price was best in town! Thanks again Craft Auto!

Marilyn (Mercedes-Benz owner) reviewed 6/15/26

They did an amazing job

Great job

They are incredible !!

The did a I credible job

Christopher (Nissan owner) reviewed 6/12/26

Amazing place top notch Sean runs a tight ship

Top notch repair shop highly recommend

Great copy Sean runs a tight ship and their attention to detail is unparalleled highly recommend

Sean and his team are top notch

Hyehoon (Hyundai owner) reviewed 6/8/26

Kaitlin (GMC owner) reviewed 6/4/26

Amazing job and made the whole process easy/smooth

Jose (Infiniti owner) reviewed 6/3/26

David (Hyundai owner) reviewed 6/1/26

Very professional, constant updates about the process. The repairs look great! I'm happy with the how everything turned out.

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There is no legal requirement that you obtain more than one collision repair estimate for your vehicle repairs.

Craft Automotive Collision Center

About Craft Automotive Collision Center

Reviews (169)

116 Customers Rated

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?