Caliber - Escondido

4.9 (4,793reviews)
98%
2040 West Mission Road,  Escondido,  CA  92029

In operation 29 years, 26 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (4,793)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, with repairs frequently described as leaving vehicles looking brand new. Communication stands out as a major strength, with staff proactively providing regular updates via calls and texts throughout the repair process. Many customers highlight the timeliness of repairs, with vehicles often completed ahead of schedule. The welcoming and professional front desk staff also receive frequent compliments. A few customers noted isolated concerns, including minor finish details, communication gaps, and occasional quality touch-up needs upon pickup, as shared directly in their feedback.
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"My car was ready ahead of schedule, amazing service and efficiency from start to finish."
"My vehicle was ready in 3 days! Considering that it's the holidays that's nothing short of a miracle!"
"It was repaired sooner than I expected. And the vehicle was washed. Truly impressed with the entire ..." Read more
"... the constant updates of the process of my vehicle. The turnaround time was early and O really enjoyed that most. Thank you for your work and commitment ..." Read more
"One think…I was advised it would take over 2 wks for the job to be finished. However, it took almost 5 wks."
"Despite the estimate changing, it was always communicated clearly and before the actual pick up date, which let me adjust my plans ..." Read more
"They were trying to inform me with updates but was sending it to the wrong number so I never received any status report."
"Text messages were not specific or detailed."

My Experience

Very easy clear process Luis was very curtious, professional explained the process. Took my vehicle in on Monday estimated day to pick up would be Friday, but caliber finished on Wednesday, which was very much appreciated. The work done is superb, very satisfied with the repairs done by Caliber Collison. Thank you Luis.

Likely to Recommend

Family and friends have had repairs made by caliber collision and are very satisfied

Repair Quality

Customer Service

Very professional, accertive, experienced

My Experience

Luis was my rep and gave me regular updates on my vehicle status. He was knowledgeable and helpful thruout the process.

My Experience

I was so impressed that they kept me informed the whole time they were working on my car. The car looks like new and drives like new! Luis was polite, informed and knowledgeable. A pleasure to work with!

My Experience

Bumper looked amazing definitely pleased with the outcome can’t even tell there was a scratch

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Customer Service

Returned Clean

My Experience

Repair went great & great customer service

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My Experience

I had a great experience with this body shop. They repaired a small dent on my SUV, and the results were excellent—you can’t even tell where the damage was. The entire process was smooth, professional, and completed on time. Felix was friendly, honest, and kept me informed throughout the repair. Their attention to detail and quality of workmanship really stood out, and they treated my vehicle with great care. I highly recommend this shop to anyone looking for reliable, high-quality auto body repairs. Excellent customer service and outstanding results!

Likely to Recommend

Accurate and reasonable estimate of repairs

Repair Quality

Caliber Collision did an unblievable job!

Customer Service

Quite friendly & courteus

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My Experience

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Very professional work Kyle very polite always gave me updates. I am very happy with the work done on my car.

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Repair Quality

Good Job! Thanks.

Customer Service

Great!

My Experience

Very communicative. Ready before promised. Beautiful outcome.

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My Experience

I loved the service I received at Calibur Collision . One never goes into these things knowing what’s going to happen and how long it’s going to take and it was a very pleasant experience from day one to the day of pick up. It was super non-stressful and everyone was very kind especially Felix! Caliber Collision did a great job fixing my front bumper and the prior damage to my side panel at a reasonable price. They even washed it! Bonus!! I highly recommend this business for all your exterior car needs. A+++

Likely to Recommend

Repair Quality

Looks new!

Customer Service

A great experience from beginning to end. Felix provided excellent insight and analysis of the damage to my car and the repairs that needed to be done. He and everyone else at Caliber were friendly and courteous. I thought it was going to be a hassle and it turned out to be the best customer service experience I’ve had in a very long time. The added plus was that they even washed and cleaned my car. It looks great. It looks brand new. Thanks again. Highly recommend. Kellie .

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Returned Clean

My Experience

Kyle was very much professional at keep communication with me for my car when it will be ready! 10/10 experience with Kyle at Caliber Collision (:

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Returned Clean

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My Experience

The service and assistance from Kyle and the team was amazing. They kept me updated during the whole process and went above and beyond with repairs. They even cleaned my car which was unexpected and appreciated!

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My Experience

Felix did a good job communicating updates

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My Experience

I was very happy with the service of Caliber Collision. Especially Alex, the Service Administrator that kept me up-to-date on the progress of my car repair. My repair finished before the estimated completion date! Thank you to Alex and his team!

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