Caliber - Escondido

4.9 (4,844reviews)
98%
2040 West Mission Road,  Escondido,  CA  92029

In operation 29 years, 26 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (4,844)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for exceptional service quality, with repairs frequently described as leaving vehicles looking brand new. Communication stands out as a major strength, with staff proactively providing regular updates via calls and texts throughout the repair process. Timeliness is another highlight, as many customers noted their vehicles were completed ahead of schedule. The welcoming and professional front desk staff also received frequent commendations. A small number of customers noted areas for improvement, including occasional difficulty reaching their point of contact, minor quality control issues such as improperly fitted parts or interior trim, and isolated concerns about responsiveness. These observations come directly from customer feedback and reflect opportunities the shop can address to further elevate the already strong customer experience.
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"My car looks absolutely brand new. The quality of the repairs exceeded my expectations, and the attention to detail was amazing."
"... communication every thing else was pretty horrible. Ripped my window tint chipped the inside of my hood scratched my windows and parts not put back properly. ..." Read more
"I found multiple unfinishedhaphazardly completed tasks with the interior trim, headliner and weather stripping installation. Weather ..." Read more
"The damage was big. I'm amazed at the work that Caliber Collision did to my vehicle. It looks brand new!"
"There was no inspection done by qualified Travelers Rep or follow up quality control on work performed by Caliber Collision repair shop. ..." Read more
"My vehicle was ready in 3 days! Considering that it's the holidays that's nothing short of a miracle!"
"... the constant updates of the process of my vehicle. The turnaround time was early and O really enjoyed that most. Thank you for your work and commitment to great ..." Read more
"It was repaired sooner than I expected. And the vehicle was washed. Truly impressed with the entire experience."
"My car got additional damage while at the facility so it took longer to get my car back. They did fix it for me. It was ..." Read more
"One think…I was advised it would take over 2 wks for the job to be finished. However, it took almost 5 wks."
"Never did anyone call me, I was always calling and having to wait for a phone call back when people ..." Read more
"... professionalism. They guided me through every step, kept me informed with regular updates, and made sure I felt supported the whole way through." Read more
"... my car back. They did fix it for me. It was a bit difficult to get in touch with my point of contact at times." Read more
"Communication and progress updates could have been better. I found myself having to reach out and call when ..." Read more

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My Experience

I was very impressed with everything and Felix did an amazing job what a nice guy and the car looks amazing

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Felix was amazing!!! He came in on Saturday to meet me and did a great job communicating

Customer Service

Returned Clean

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Still waiting for my trim to be fixed

Customer Service

Need to be completed

My Experience

Luis was amazing and I got my car fixed so fast. Dropped it off Wednesday afternoon and picked it up Friday afternoon. Would highly recommend Caliber Escondido.

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My Experience

Excellent, prompt, friendly and time-respecting customer service from Rep., Kyle. Good coordination with Enterprise Rental (pick-up & delivery). Even cleaned my ES-350 after rear-bumper repair. Great job done by everyone involved, including coordination and communication with USAA. Thank you. ~ Marc B.

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My Experience

Luis was amazing from start to finish. He kept us updated throughout the process! And the workmanship looks great!

My Experience

Took a little longer than expected but, so far, work appears stellar.

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You did a great job fixing the truck. My only 2 problems are. You left the green marker or chalk.on the rigjt side of the teuck on the bumper, tailgate, rear lights. The other problem I have is when you put the tonneau back on. The front part on tje bed is coming part by tje window. Since a new one will be put on. I cam live with it but it wasn't like that when I brought it in.

Customer Service

I know you are busy but it took a few trys to get hold of Luis

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Repair Quality

They kept me informed of progress and finished earlier than anticipated

Customer Service

Good contact from caliber on repair status. Completed repairs early

Returned Clean

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Returned Clean

My Experience

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Returned Clean

My Experience

My Experience

Very much appreciated Kyle our contact with Caliber Collision. He kept me informed of every progress point in the repair of my vehicle. Kyle was professional, courteous and informative. Work on the vehicle was perfect. Looks like new!

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experience was great

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Returned Clean

My Experience

Kyle was great.

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My Experience

I had a great experience with this body shop. They repaired a small dent on my SUV, and the results were excellent—you can’t even tell where the damage was. The entire process was smooth, professional, and completed on time. Felix was friendly, honest, and kept me informed throughout the repair. Their attention to detail and quality of workmanship really stood out, and they treated my vehicle with great care. I highly recommend this shop to anyone looking for reliable, high-quality auto body repairs. Excellent customer service and outstanding results!

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Customer Service

Returned Clean