Caliber - Escondido

4.9 (4,891reviews)
97%
2040 West Mission Road,  Escondido,  CA  92029

In operation 29 years, 26 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (4,891)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. Communication was a standout strength, with frequent text and phone updates keeping customers informed throughout the repair process. Timeliness was also highly regarded, as many vehicles were completed ahead of schedule. Staff professionalism, friendliness, and willingness to go above and beyond were repeatedly highlighted. A small number of customers noted areas for improvement, including occasional difficulty reaching their point of contact, minor quality control issues flagged at pickup, and isolated concerns about incomplete repairs or interior finish work, all drawn directly from customer comments.
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"My vehicle was ready in 3 days! Considering that it's the holidays that's nothing short of a miracle!"
"It was repaired sooner than I expected. And the vehicle was washed. Truly impressed with the entire experience."
"... the constant updates of the process of my vehicle. The turnaround time was early and O really enjoyed that most. Thank you for your work and commitment to great customer ..." Read more
"Yes got it back the day it was scheduled but in absolute horrible condition panels not even put back together"
"Took a little longer than expected but, so far, work appears stellar."
"The customer service is second to none! I wish I could give them a '15' rather than a '10'!"
"... my car back. They did fix it for me. It was a bit difficult to get in touch with my point of contact at times." Read more
"Communication and progress updates could have been better. I found myself having to reach out and call when I was promised a phone call."
"... professionalism. They guided me through every step, kept me informed with regular updates, and made sure I felt supported the whole way through. Their customer service was ..." Read more

My Experience

Likely to Recommend

Repair Quality

I can’t say enough positive things about caliber collision , repairs were done really fast and done perfectly. Felix is great and kept me informed about the progress of repairs in a daily basis sometimes several times a day. He goes out of his way to assure the project is completed and done correctly. I would highly recommend that anyone in need of vehicle repair do business with Felix and caliber collision! Gary Rice

Customer Service

Felix handled my project very professionally and kept me informed daily. I highly appreciate his courtesy and efficient manor , best service I’ve ever experienced!

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Did it a very good job

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Repair Quality

Customer Service

My Experience

Great communication, accurate timeline to completion, car looks new.

My Experience

Kyle was great and very professional in what he does.

Likely to Recommend

Repair Quality

Customer Service

My Experience

I’m super happy how everything turned out! My car looks brand new and they even cleaned my car inside and out which made me even more happy. They were super communicative, on schedule with the repairs, and made sure I was happy with the results.

Likely to Recommend

Repair Quality

Looks brand new! Color match is perfect. I was worried about the color because my Mazda has a pearl finish to it. I was very happy to see that it matched perfectly :)

Customer Service

They kept me updated throughout the entire process, including the status of my vehicle, estimated completion, and updated repair estimates. Communication was great!

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Repair Quality

Customer Service

My Experience

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Repair Quality

Customer Service

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I’ve used them before and I have recommended them to other people

Repair Quality

Quick and easy

Customer Service

My Experience

The communication throughout the repair was excellent. Kyle and the staff kept me informed all along the way.

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Repair Quality

Customer Service

My Experience

It looks like a brand new car. Perfect!

Likely to Recommend

Repair Quality

My car looks awesome. Just beautiful ❤️

Customer Service

Excellent 👍

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

So far so great with the repairs. No complaints. Felix was great keeping me updated and informed. Glad I got to use a more reputable shop than before through my insurance.

Likely to Recommend

Repair Quality

The team at caliber did an amazing job restoring my vehicle and communicating about the repairs and any important updates along the way. Much smoother than I have had with previous repair shop experiences.

Customer Service

Returned Clean

My Experience

Super fast service and communicative throughout the whole process!

Likely to Recommend

Repair Quality

Very fast and communicative service.

Customer Service

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Repair Quality

Every one was very nice.

Customer Service

My Experience

Great job from the entire team. Looks like new and done in a timely manor.

Likely to Recommend

Repair Quality

Very satisfied with the work and completed in a timely matter.

Customer Service

Very professional

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Customer Service

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Repair Quality

Customer Service

My Experience

Felix was the best! He kept us updated throughout the entire process and communicated every update regarding our vehicle. The final results were perfect you can’t even tell the vehicle was ever repaired! We truly appreciate Felix and everyone who worked on our car from beginning to end. Thank you all for your excellent work and outstanding customer service!

Likely to Recommend

Will definitely recommend

Repair Quality

Felix was the best! He kept us updated throughout the entire process and communicated every update regarding our vehicle. The final results were perfect—you can’t even tell the vehicle was ever repaired! We truly appreciate Felix and everyone who worked on our car from beginning to end. Thank you all for your excellent work and outstanding customer service!

Customer Service

Felix was the best! He kept us updated throughout the entire process and communicated every update regarding our vehicle. The final results were perfect—you can’t even tell the vehicle was ever repaired! We truly appreciate Felix and everyone who worked on our car from beginning to end. Thank you all for your excellent work and outstanding customer service!